User's Manual

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and to Saturn. Together we are committed to
providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn vehicle,
for total customer satisfaction. We call this the Saturn
Difference. Normally, any concerns with the sales
transaction or the operation of your vehicle are resolved
by your retailer’s sales or service departments. If, for any
reason, your ownership experience falls below your
expectations, we suggest you take the following action:
STEP ONE: Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO: Should you need additional assistance,
in the U.S., contact the Saturn Customer Assistance
Center by calling 1-800-553-6000. In Canada,
contact the Saturn Customer Communication Centre
at 1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and assist
in providing product and warranty information, the
nearest retailer location, roadside assistance, brochures,
literature and discuss any concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
• Vehicle Identification Number (VIN). This 17-digit
number can be found on the vehicle registration
or title, on the upper driver side corner of the
dash, or on your roadside assistance key card.
• The name of your selling and servicing retail facility.
• Vehicle delivery date and present mileage.
• Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One first if
you have a concern.
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