Warranty

Have the following information available to give
the Customer Assistance Representative:
• The Vehicle Identification Number (VIN). This
is available from the vehicle registration or
title, or the plate above the top of the
instrument panel on the driver side, and
visible through the windshield.
• The current mileage on your vehicle
• The retailer name and location
• Your daytime and evening phone numbers
• Nature of concern
When contacting Saturn, remember that your
concern will likely be resolved at a retailers facility.
That is why we suggest you follow Step One
first if you have a concern.
Notification of Name/Address Change
If you have purchased a previously owned
Saturn or have changed your name or address,
provide this information to your nearest retail
facility service department or the customer
assistance center.
Participation in Better Business
Bureau Mediation/Arbitration Program
Both Saturn and your retailer are committed to
making sure you are completely satisfied with your
new vehicle. However, if you continue to remain
unsatisfied after following the procedure outlined in
Steps One and Two, you should file with the
BBB Auto Line Program to enforce any additional
rights you may have.
The BBB Autoline Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.
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