Warranty

Owner Assistance
Customer Satisfaction Procedure
At Saturn, we are committed to the concept of total
customer satisfaction. We have made a
commitment to provide our customers with
unparalleled service, before, during, and after the
purchase of a Saturn vehicle. We call this concept
the Saturn Difference. If, for any reason, your
ownership experience falls below expectations, we
suggest you take the following action:
STEP ONE: Contact the Retailer’s Customer
Assistance Liaison. Any member of retail
management; general manager or service
manager has the training, authority, and the desire
to quickly and effectively answer and resolve
your questions, problems, or concerns.
STEP TWO: Contact the Saturn Customer
Assistance Center. Should you need additional
assistance after contacting your retailer call
the Saturn Customer Assistance Center at:
1-800-553-6000.
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
A Saturn Customer Assistance Center Team
Member will handle your call and assist in
providing product and warranty information,
nearest retailer locations, roadside assistance,
brochures, literature, and discuss any concerns
you may have. In the event that you desire to write
to the Saturn Customer Assistance Center, our
address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
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