Warranty

Maintenance and Repairs

Maintenance and repairs can be performed by any

qualiﬁed service outlet; however, warranty

repairs must be performed by an Authorized

Saturn Retail Service Facility or Authorized Saturn

Service Provider, except in an emergency

situation when a warranted part or an Authorized

Saturn Retail Service Facility is not reasonably

available to the vehicle owner.

In an emergency, where an authorized retailer is

not reasonably available, repairs may be

performed at any available service establishment

or by the owner, using any replacement part.

Saturn will consider reimbursement for the

expense incurred, including diagnosis, not to

exceed the manufacturer’s suggested retail price

for all warranted parts replaced and labor

charges based on Saturn’s recommended time

allowance for the warranty repair and the

geographically appropriate labor rate. A part not

being available within 10 days or a repair not being

completed within 30 days constitutes an

emergency. Retain receipts and failed parts in

order to receive compensation for warranty repairs

reimbursable due to an emergency.

If, in an emergency situation, it is necessary to

have repairs performed by other than a Saturn

retailer and you believe the repairs are covered by

emission warranties, take the replaced parts

and your receipt to a Saturn retailer for

reimbursement consideration. This applies to both

the Federal Emission Defect Warranty and

Federal Emission Performance Warranty.

Receipts and records covering the performance of

regular maintenance or emergency repairs

should be retained in the event questions arise

concerning maintenance. These receipts and

records should be transferred to each subsequent

owner. Saturn will not deny warranty coverage

solely on the absence of maintenance records.

However, Saturn may deny a warranty claim

if a failure to perform scheduled maintenance

resulted in the failure of a warranty part.