Warranty

Owner Assistance
Customer Satisfaction Procedure
At Saturn, we are committed to the concept of total
customer satisfaction. We have made a commitment to
provide our customers with unparalleled service, before,
during, and after the purchase of a Saturn vehicle. We
call this concept the Saturn Difference. If, for any reason,
your ownership experience falls below expectations, we
suggest you take the following action:
STEP ONE: Contact the Retailer’s Customer
Assistance Liaison. Any member of retail
management; general manager or service manager has
the training, authority, and the desire to quickly and
effectively answer and resolve your questions, problems,
or concerns.
STEP TWO: Contact the Saturn Customer
Assistance Center. Should you need additional
assistance after contacting your retailer call the Saturn
Customer Assistance Center at: 1-800-553-6000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention.
A Saturn Customer Assistance Center Team Member
will handle your call and assist in providing product and
warranty information, nearest retailer locations,
roadside assistance, brochures, literature, and discuss
any concerns you may have. In the event that you
desire to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
Have the following information available to give the
Customer Assistance Representative:
• The Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or
the plate above the left top of the instrument panel
and visible through the windshield.
• The current mileage on your vehicle
• The retailer name and location
• Your daytime and evening phone numbers
• Nature of concern
When contacting Saturn, remember that your concern will
likely be resolved at a retailers facility. That is why we
suggest you follow Step One first if you have a concern.
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