IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and Saturn’s participation in the Mediation/Arbitration Program. Keep this booklet with your vehicle and make it available to a Saturn retailer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
006 Saturn Warranty and Owner Assistance Information Warranty Coverage at a Glance ...........................1 New Vehicle Limited Warranty ............................1 Emission Control Systems Warranty* ...................1 New Vehicle Limited Warranty .............................2 What Is Covered ...............................................2 What Is Not Covered .........................................4 Things You Should Know About the New Vehicle Limited Warranty .................................
Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Sheet Metal • Corrosion coverage is for the first 3 years or • 36,000 miles, whichever comes first. Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first.
New Vehicle Limited Warranty Saturn will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for Saturn vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Accessory Coverages Sheet Metal Coverage All Saturn accessories sold by Saturn and parts that are permanently installed on a Saturn vehicle prior to delivery will be covered under the provisions of the New Vehicle Limited Warranty. In the event Saturn accessories are installed after vehicle delivery, or are replaced under the new vehicle warranty, they will be covered, parts and labor, for the balance of the vehicle warranty, but in no event less than 12 months/12,000 miles.
What Is Not Covered Tire Damage or Wear Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.
Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • • • • • • Loss of vehicle use Inconvenience Storage Payment for loss of time or pay Vehicle rental expense Lodging, meals, or other travel costs Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Saturn does not authorize any person to create for it any other obligation or liability in connection with these vehicles.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, Saturn may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
Vehicle Operation and Care Considering the investment you have made in your Saturn, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual. If you have questions on how to keep your vehicle in good working condition, see your Saturn retailer, the place many customers choose to have their maintenance work done. You can rely on your Saturn retailer to use the proper parts and repair practices.
Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized retail facility for warranty service. You may be asked to show the customer service orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Original Equipment Alterations Pre-Delivery Service This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle’s original equipment as manufactured or assembled by Saturn except for Retailer Installed Regular Production Option (RPO) equipment such as a Delco radio, cruise control, etc. and Saturn approved retailer installed accessory packages as identified in the Saturn parts and accessories manuals.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In any case, the warranty with the broadest coverage applies. What Is Covered The parts covered under the emission warranty are listed under the “Emission Warranty Parts List” later in this section.
Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The emission control system warranty on your vehicle is issued in accordance with the California Air Resources Board and Saturn. In California, new motor vehicles must be designed, equipped, and built to meet the states’ stringent anti-smog standards.
• • For 8 years or 80,000 miles, whichever comes first for a Super Ultra Low Emission Vehicle (SULEV): − If an emission related part listed in this booklet specially noted with 7 years/70,000 miles or 8 years/80,000 miles is defective, GM will repair or replace it. This is your long-term emission control system defect warranty.
Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”.
Programmable Read Only Memory (PROM) Fuel Management System Throttle Position Sensor Common Rail Assembly (6.6L DURAMAX® Diesel) * Throttle Position Switch Diesel Fuel Injection Pump * Vehicle Control Module (VCM) ** Diesel Fuel Injection Pump Timing Adjust Vehicle Speed Sensor Wheel Speed Sensor Diesel Fuel Injector Control Module – EDU (6.
Air Intake Ducts Turbocharger Boost Sensor (6.6L DURAMAX® Diesel) Charge Air Control Actuator Turbocharger Oil Separator Charge Air Control Solenoid Valve Turbocharger Thermo Purge Switch Charge Air Control Valve Vacuum Pump (6.6L DURAMAX® Diesel) Charge Air Cooler (6.
Catalytic Converter System Exhaust Gas Recirculation System Catalytic Converter(s) and Muffler if attached as assembly ** EGR Feed and Delivery Pipes or Cast-in Passages Exhaust Manifold (7/70 Only Cadillac 4.6L, Grand Prix Right Side, Terraza Right Side, Uplander Right Side, Montana SV6 Right Side, RELAY Right Side, and C/K Truck <14,000 GVWR 8.1L*) EGR Valve Cooler (6.6L DURAMAX® Diesel) EGR Vacuum Pump Assembly (6.
Hybrid Fittings Auxiliary Transmission Pump, Relay, and Circuit Gaskets Battery Pack Current Sensor and Circuit Grommets Battery Pack 12V Modules (3) Hoses Brake Pedal Switch (PCM ZAB Switch) Housings Energy Storage Control Module ** Mounting Hardware GMLAN (CAN) Communications Circuit Pipes Hood Ajar Switch and Circuit Pulleys Hybrid Control Module ** Sealing Devices SGCM Coolant Circuit (fan and fan relay and pump) Springs Starter Generator Control Module ** Tubes Wheel Speed Sensor
Replacement Parts Maintenance and Repairs The emission control systems of your vehicle were designed, built, and tested using genuine Saturn parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine Saturn parts.
This applies to both the Federal Emission Defect Warranty and Federal Emission Performance Warranty. Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. Saturn will not deny warranty coverage solely on the absence of maintenance records.
Owner Assistance Customer Satisfaction Procedure At Saturn, we are committed to the concept of total customer satisfaction. We have made a commitment to provide our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle. We call this concept the Saturn Difference. If, for any reason, your ownership experience falls below expectations, we suggest you take the following action: STEP ONE: Contact the Retailer’s Customer Assistance Liaison.
Notification of Name/Address Change If you have purchased a previously owned Saturn or have changed your name or address, provide this information to your nearest retail facility service department or the customer assistance center. Participation in Better Business Bureau Mediation/Arbitration Program Both Saturn and your retailer are committed to making sure you are completely satisfied with your new vehicle.
State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, Saturn requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
• • The same nonconformity has been subject to repair four or more times by Saturn or its agents AND the buyer has notified Saturn of the need for the repair of the nonconformity. The vehicle is out of service by reason of repair nonconformities by Saturn or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer. Special Policy Adjustment Programs Beyond the Warranty Period Saturn is proud of the protection afforded by its warranty coverages.
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