Warranty

An Important Message to Saturn Owners...
Saturn’s Commitment to You
We are committed to assuring your satisfaction with
your new Saturn.
Your Saturn retailer also wants you to be completely
satisfied and invites you to return for all your service
needs, both during and after the warranty period.
Owner Assistance
Should you ever encounter a problem that is not
resolved during or after the limited warranty period, talk
to a member of retailer management. If the problem
persists, follow the “Customer Satisfaction Procedure” as
outlined under Owner Assistance on page 22.
We thank you for choosing a Saturn.
Saturn Mediation/Arbitration Program
See the “Customer Satisfaction Procedure” under Owner
Assistance on page 22 for information on the voluntary,
non-binding Mediation/Arbitration Program in which
Saturn participates.
Warranty Service – United States and
Canada
Your selling retailer has made a large investment to
ensure that they have the proper tools, training,
and parts inventory to make any necessary warranty
repairs should they be required during the warranty
period. We ask that you return to your selling retailer for
warranty repairs. In the event of an emergency repair,
you may take your vehicle to any authorized Saturn
retailer for warranty repairs. However, certain warranty
repairs require special tools or training that only a
retailer selling your brand may have. Therefore, not all
retailers are able to perform every repair. If a
particular retailer cannot assist you, then contact the
Customer Assistance Center. If you have changed your
residence, visit any Saturn retailer in the United
States or Canada for warranty service.
1