Warranty

An Important Message to Saturn Owners... ...........1
Saturn’s Commitment to You ..............................1
Owner Assistance .............................................1
Saturn Mediation/Arbitration Program ....................1
Warranty Service – United States and Canada ......1
Warranty Coverage at a Glance ...........................2
New Vehicle Limited Warranty ............................2
Emission Control Systems Warranty* ...................2
New Vehicle Limited Warranty .............................3
What Is Covered ...............................................3
What Is Not Covered .........................................5
Things You Should Know About the New
Vehicle Limited Warranty .................................8
Warranty Repairs – Component Exchanges ..........8
Warranty Repairs – Recycled Material ..................8
After-Manufacture “Rustproofing” ..........................8
Paint, Trim, and Appearance Items ......................8
Vehicle Operation and Care ................................9
Maintenance and Warranty Service Records .........9
Chemical Paint Spotting .....................................9
Warranty Coverage – Extensions .......................10
Touring Owner Service – Outside Continental
United States, Alaska, Hawaii, or Canada ........10
Original Equipment Alterations ...........................11
Pre-Delivery Service ........................................11
Production Changes .........................................11
Emission Control Systems Warranty ..................12
What Is Covered .............................................12
Federal Emission Control System Warranty .........12
California Emission Control System Warranty .......13
Emission Warranty Parts List ............................16
Replacement Parts ..........................................19
Maintenance and Repairs .................................19
Claims Procedure ............................................20
Owner Assistance .............................................22
Customer Satisfaction Procedure .......................22
Notification of Name/Address Change .................23
Participation in Better Business Bureau
Mediation/Arbitration Program .........................23
Assistance For Text Telephone (TTY) Users .......24
State Warranty Enforcement Laws .....................24
Warranty Information for California Only ................24
Special Policy Adjustment Programs Beyond
the Warranty Period .....................................25
2004 Saturn Warranty and Owner Assistance Information