IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and Saturn’s participation in the Mediation/Arbitration Program. Keep this booklet with your vehicle and make it available to a Saturn retailer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
004 Saturn Warranty and Owner Assistance Information An Important Message to Saturn Owners... ...........1 Saturn’s Commitment to You ..............................1 Owner Assistance .............................................1 Saturn Mediation/Arbitration Program ....................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ............................2 Emission Control Systems Warranty* .................
An Important Message to Saturn Owners... Saturn’s Commitment to You We are committed to assuring your satisfaction with your new Saturn. Your Saturn retailer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of retailer management.
Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Sheet Metal • Corrosion coverage is for the first 3 years or • 36,000 miles, whichever comes first. Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first.
New Vehicle Limited Warranty Saturn will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for Saturn vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Accessory Coverages Sheet Metal Coverage All Saturn accessories sold by Saturn and parts that are permanently installed on a Saturn vehicle prior to delivery will be covered under the provisions of the New Vehicle Limited Warranty. In the event Saturn accessories are installed after vehicle delivery, or are replaced under the new vehicle warranty, they will be covered, parts and labor, for the balance of the vehicle warranty, but in no event less than 12 months/12,000 miles.
What Is Not Covered Tire Damage or Wear Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.
Damage Due to Insufficient or Improper Maintenance Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain fluids, fuel, lubricants, or refrigerants recommended in the owner manual is not covered. Maintenance All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are at the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • • • • • • Loss of vehicle use Inconvenience Storage Payment for loss of time or pay Vehicle rental expense Lodging, meals, or other travel costs Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Saturn does not authorize any person to create for it any other obligation or liability in connection with these vehicles.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, Saturn may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
Vehicle Operation and Care Chemical Paint Spotting Considering the investment you have made in your Saturn, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual. Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle.
Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized retail facility for warranty service. You may be asked to show the customer service orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Original Equipment Alterations Pre-Delivery Service This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle’s original equipment as manufactured or assembled by Saturn except for Retailer Installed Regular Production Option (RPO) equipment such as a Delco radio, cruise control, etc. and Saturn approved retailer installed accessory packages as identified in the Saturn parts and accessories manuals.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In any case, the warranty with the broadest coverage applies. What Is Covered The parts covered under the emission warranty are listed under the “Emission Warranty Parts List” later in this section.
Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The emission control system warranty on your vehicle is issued in accordance with the California Air Resources Board and Saturn. In California, new motor vehicles must be designed, equipped, and built to meet the states’ stringent anti-smog standards.
Any authorized Saturn retailer will, as necessary under these warranties, replace, repair, or adjust to Saturn specifications any genuine Saturn parts that affect emissions. The applicable warranty period shall begin on the date the vehicle is delivered to the first retail purchaser or, if the vehicle is first placed in service as a demonstrator or company vehicle prior to sale at retail, on the date the vehicle is placed in such service.
Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”.
Transmission Shift Solenoids Ignition System Vehicle Speed Sensor Ignition Control Module Transmission Controls and Torque Management Knock Sensor System Manual Transaxle Clutch Switch Spark Plug Wires Torque Converter Clutch Switch Spark Plugs Torque Converter Clutch Solenoid Valve Catalytic Converter System Transmission Control Module Catalytic Converter ** Transmission Speed Sensors Exhaust Manifold* Fuel Management System Exhaust pipes and/or Mufflers (when located between catalytic con
Evaporative Emission Control System (Gasoline Engines) Gaskets Canister Hoses Canister Purge Solenoid Valve Housings Canister Vent Solenoid Mounting Hardware Fuel Feed and Return Pipes and Hoses Pipes Fuel Filler Cap Pulleys Fuel Limit Valve Sealing Devices Fuel Tank Filler Pipe (with restrictor) Springs Fuel Tank* Tubes Fuel Tank Vacuum Sensor Parts specified in your maintenance schedule as requiring scheduled replacement are covered up to their first replacement interval or the applicab
Replacement Parts The emission control systems of your vehicle were designed, built, and tested using genuine Saturn parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine Saturn parts. The warranty obligations are not dependent upon the use of any particular brand of replacement parts.
In an emergency, where an authorized retailer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part. Saturn will consider reimbursement for the expense incurred, including diagnosis, not to exceed the manufacturer’s suggested retail price for all warranted parts replaced and labor charges based on Saturn’s recommended time allowance for the warranty repair and the geographically appropriate labor rate.
Those repairs qualifying under the warranty will be performed by any Saturn retailer or Authorized Saturn Service Provider at no charge. Repairs which do not qualify will be charged to you. You will be notified as to whether or not the repair qualifies under the warranty within a reasonable time, not to exceed 30 days after receipt of the vehicle by the retailer or Authorized Saturn Service Provider, or within the time period required by local or state law.
Owner Assistance Customer Satisfaction Procedure At Saturn, we are committed to the concept of total customer satisfaction. We have made a commitment to provide our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle. We call this concept the Saturn Difference.
Notification of Name/Address Change If you have purchased a previously owned Saturn or have changed your name or address, provide this information to your nearest retail facility service department or the customer assistance center. Participation in Better Business Bureau Mediation/Arbitration Program Both Saturn and your retailer are committed to making sure you are completely satisfied with your new vehicle.
Assistance For Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Saturn has TTY equipment available at its Customer Assistance Center.
California Civil Code Section 1793.
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