Operator`s manual

SECTION 7.
TROUBLESHOOTING
This section has been devised to help you if you are unable to produce output on the
XL Series printers. Use this section to make sure the basics have been checked before
deciding you are unable to proceed any further. The section is divided into three parts:
• Initial Checklist
• Centronics Parallel Interface
• RS232C Serial Interface
INITIAL CHECKLIST
1. Is the printer powered up and ON-LINE?
2. Is the ERROR light on the front panel OFF? If this light is ON, it may mean
the print head assembly is open or another error condition is present.
3. Is the Label Hold-Down and Print Head Assembly in the down and latched
position?
USING THE CENTRONICS (PARALLEL) INTERFACE
1. Is the IBM parallel printer cable connected securely to your parallel port
(DB-25S Female) on the PC and to the Centronics connector on the
printer?
2. Is there more than one parallel interface port on your PC (LPT1, LPT2,
etc.)? If so, make sure you are sending data out the correct port.
3. When you send the print job to the printer, and it does not respond, do you
get an error message on your PC that says “Device Fault” or something
similar?
This may mean that the computer doesn’t know the printer is there. Verify
that:
A. Both ends of the cable are securely inserted into their respective connectors.
B. The printer is ON-LINE.
C. The cable is not defective. There are other things that can cause this error
message on your computer, but at this stage, a defective cable may be one
of the reasons.
SATOCL Series Printers9001038 Rev. DPage 7-1