Instruction manual

Section 5: Troubleshooting
Page 5-2 TH2 Series Operator Manual
5.1 ERROR SIGNAL TROUBLESHOOTING
5.1.1 General description of an Error Message
When printer detects an error, the error message will be displayed on
the screen and the printer will beep three times to alert the user.
The display alternates between Error message and related error
code. For example, Error: 4522.
• The Error icon is displayed in the upper right corner.
• 1/1 in the upper right corner indicates the number of printed labels
and the total labels in batch.
Press F1 button for Help menu.
When an error occurs, it is possible to directly use the buttons
described on the F1 help screen without first pressing F1 button.
Note:
Setup menu entered from F2 is limited, all functions that make
stepper motor move are disabled.
5.1.2 Error Message
Error
code
ERROR DISPLAY ERROR CONDITION CORRECTIVE ACTION
4522
Gap not found 1) Distance between gaps is too great
(labels too long).
2) Gap sensor not properly calibrated.
3) Wrong media set-up; Gap was set as
Sensor Type but gap media was not
loaded.
4) Gap sensor blocked by residue of
media and adhesive.
5) MAX FEED is set to a value shorter
than the actual label length.
To clear error: Perform corrective action
and press enter
to continue.
1) Use media according to specification.
2) Calibrate sensor.
3) Check media set-up or load the correct
media.
4) Clean media compartment and sensor
cover.
5) Set the MAX FEED value again.
4523
Cover open 1) Cover has been opened.
To clear error: Perform corrective action
and press enter
to continue.
Note:
If the cover is opened during printing a label,
that label, if not finalized, will be re-printed
when cover is closed and printing is
resumed. Before resuming, feed one blank
label to adjust media position.
When cover has been closed, the printer
goes into Pause mode.
1) Close the cover.
Displayed
alternately