Quick start manual

10 Troubleshooting
Paper Jam / No Paper, Sensor Related Problems
Check the label sensor to make sure it is lined up properly with the media stock you are
using. See page 15 for setting the feed gap sensor.
Perform the Feed Gap Sensor Calibration. If you are using pot tags or wrap around tags,
calibrate without any material underneath the sensor. If you are using pressure sensitive
(adhesive labels), place a sheet of empty backing paper underneath the sensor before
performing the calibration.
Check the label sensor to make sure it is lined up properly with the media you are using.
See page 15 for setting the Feed Gap Sensor.
The label stock may be shifting. If the label stock does not feed through the machine
straight, it will walk out from underneath the label sensor causing a “paper jam” or “no
paper” message. Make sure the media is loaded straight and that the label guide is in the
proper position so the media feeds through the machine correctly.
If you continue to have problems please contact Technical Support at [phone].
Communication errors
Check cable connections to the printer and the computer.
If you continue to have problems please contact Technical Support at [phone].
Poor Print Quality
The temperature setting may need to be changed in the software or the machine.
Print head may be out of alignment and may need to be adjusted.
If you continue to have problems please contact Technical Support at [phone].
SX4M / SX5M / TXPSX4 / TXPSX5
Troubleshooting
18