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ManualsBrandsSATO ManualsComputer equipmentM8485Se
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Page 8-9
Section 8. Troubleshooting
Rev. A
SATO M-8485Se Standard Print Engine
Service Manual
The LAN Ethernet Interface (Cont)
Windows NT/LAN Server Troubleshooting
If you are having trouble printing with Windows NT or LAN Server, check the following:
1. Make sure you can print from the print server using DOS or OS/2 comand PRINT ipaddress,
where ipaddress is the IP address of the print server. If you cannot print from the print
server you will not be able to print.
2. Make sure TCP/IP and lpr printing are installed and running on the Windows NT system or
the LAN Server file server.
3. If you are having problems printing to the print server from a client PC that is connected to a
Windows NTAS or LAN Server, verify that you can print a job directly from the DOS or OS/2
prompt on the file server. If you can print from the file server but not from the client, then
the problem is probably with the NetBEUI communications rather than with the TCP/IP link
to the print server. Check your file server network setup (for example, make sure you can
print from the client to other printers on the network).
4. If you have problems with Windows NT queues locking up when the active print job is
deleted, try setting the IP timeout to one minute with the console command SET IP
TIMEOUT 1.
5. There were a number of lpr/lpd-related problems fixed in the V3.46 firmware. Therefore, if
you are experiencing intermittent queue problems and you have an older version of
firmware, SATO recommends that you upgrade to 3.46 or later.
Windows 95/98 Peer-to-Peer Troubleshooting
If you are having trouble printing on a Windows 95 Peer to Peer Network, check the following:
1. If the print server does not show up under JetAdmin on a Windows 95/98 Peer-to-Peer
network, try removing all of the Windows 95 network software from the Network control
panel and then reinstalling them as follows:
First install the IPX/SPX-Compatible Protocol, the Client for Microsoft Networks,
and the network adapter card driver.
Restart the system and then add the HP JetAdmin service.
2. Because of the many changes that have been incorporated in Windows 95/98 Peer-to-Peer
printing since its introduction, it is a good idea to upgrade to the latest version of JetAdmin
(available on the HP web site at http://www.hp.com).