Service manual

Page 8-7
Section 8. Troubleshooting
Rev. A
SATO M-8485Se Standard Print Engine
Service Manual
5. Also verify that the host computer and the print server are either on the same subnet (for
example, if the print server has a subnet mask of 255.255.255.0, the host must have the
same subnet mask) or that the router is properly configured to pass data between the two
devices.
6. Make sure that the /etc/printcap file (if applicable) is typed in correctly. In particular,
look for missing ":" and "\" characters, because a small error anywhere in the file can
have major consequences. Also check the /usr/spool directory to make sure that you
have created a valid spool directory.
7. If you are using a Berkeley-based UNIX, make sure that the daemon is started on
Berkeley based systems with the command lpc start printer, where printer is the name of
the local print queue.
8. If you are using an AT&T-based UNIX, make sure the printer is enabled (enable printer,
where printer is the name of the local print queue).
9. Make sure that the lpr/lpd remote line printer service are running on the host computer
(refer to your host computer documentation for information on how to do this).
10. If you cannot print from DEC TCP/IP Services for VMS (UCX), make sure that you have
version 2.0B or later of this software, because earlier versions will not work with the print
servers.
11. If jobs are run together or do not eject from the printer, try setting the service (remote
printer) with EOT set to the appropriate printer reset string. This string is number 4
(%-12345X) for all newer HP printers. For example:
SET SERVICE BINARY_P1 EOT 4
12. If the lines of a text file are staggered, make sure that you have specified a remote printer
(rp) name of TEXT in your /etc/printcap file.
13. If you are having trouble printing long jobs (over 1MB) add the line mx#0 to your /etc/
printcap file entry.
14. If you are using the raw TCP port and are experiencing intermittent queue stalling
problems, make sure that queueing is enabled on the service (do a SHOW SERVICE
command from the remote console and note if "Q" is listed in the OPT column for the
desired service). If it is not, enable queueing with the command SET SERVICE
servicename QUE ENA command.
15. If the wrong IP address is loaded, check your network for file servers that have DHCP,
BOOTP, or rarp enabled and make sure that these file servers are not set up to load IP
addresses into the print server. Also make sure that you do not use the command SET IP
BOOT 0 to disable TCP/IP broadcasts; instead, you should use the command SET IP
METHOD STATIC (unpredictable results will occur otherwise).
The LAN Ethernet Interface (Cont)