M-84PRO Thermal Transfer Printer Operation Manual
SATO Group of Companies www.satoworldwide.com SATO INTERNATIONAL PTE LTD SATO EUROPE NV 438A Alexandra Road #05-01/ 02, Leuvensesteenweg 369, Alexandra Technopark, 1932 Sint-Stevens-Woluwe, Brussels, Singapore 119967 Belgium Tel: 65-6271-2122 Tel: 32 (0)-2-788-80-00 Fax: 65-6271-2151 Fax: 32 (0)-2-788-80-80 Email: sales@sato-int.com Email: info@sato-europe.
Warning It is essential that the safety and operating procedures contained within this manual be brought to the attention of, and are used by, all personnel likely to operate this printer/product. This printer/product must only be used for the purpose for which it was designed. This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Consumables Always use SATO carbon ribbons or equivalent. The use of incorrect materials may cause malfunctions of the printer and void the warranty. Conventions Text that appears bold italic and all in capitals such as LABEL refers to a key or an LED on the operation panel. Text that appears enclosed in brackets such as refers to an Escape sequence of a data string. Text that appears bold italic such as On-Line refers to a function or to a result.
TABLE OF CONTENTS Section 1. Printer Overview Introduction ................................................................................................1-1 Specifications.............................................................................................1-2 Section 2. Installation Introduction ................................................................................................2-1 Setting Up the Printer.................................................................................
Operation Manual Section 1: Overview SECTION 1. PRINTER OVERVIEW INTRODUCTION The SATO M-84PRO Thermal Transfer Printers are complete, high-performance on-site labelling systems. All printer parameters are user programmable using the front panel controls and the DIP switches. All popular barcodes and 14 human-readable fonts, including a vector font and two raster fonts, are resident in memory providing literally thousands of type styles and sizes.
Section 1: Overview Operation Manual GENERAL PRINTER SPECIFICATIONS SPECIFICATION M-84PRO-2 M-84PRO-3 M-84PRO-6 PRINT Method Direct or Thermal Transfer Speed (User Selectable) 2 to 10 ips 50 to 250 mm/s 2 to 8 ips 50 to 200 mm/s 2 to 6 ips 50 to 150 mm/s Print Module (Dot Size) .0049 in. .125 mm .0033 in. .083 mm 0017 in. .081 mm Resolution 203 dpi 8 d/mm 305 dpi 12 d/mm 609 dpi 24 d/mm Maximum Print Width Maximum Print Length 4.1 in. 104 mm 49.2 in. 1249 mm 32.8 in. 835 mm 14.0 in.
Operation Manual SPECIFICATION Section 1: Overview M-84PRO All Models CONTROLS AND INDICATORS Power Green LED On-Line Green LED Label Red LED Ribbon Red LED Error Red LED LCD Panel 2 Line x 16 Character Label Feed Front Panel Power On/Off Switch Front Panel POTENTIOMETER ADJUSTMENTS Print Darkness Front Panel Offset Front Panel Pitch Front Panel Display Front Panel INTERFACE CONNECTIONS (1) Parallel Serial Universal Serial Bus LAN Wireless LAN IEEE1284 Standard Centronics RS232
Section 1: Overview Operation Manual CHARACTER FONTS SPECIFICATION M-84PRO-2 M-84PRO-3 M-84PRO-6 MATRIX FONTS U Font 5 dots W x 9 dots H S Font 8 dots W x 15 dots H M Font 13 dots W x 20 dots H XU Font 5 dots H x 9 dots H (Helvetica) XS Font 17 dots H x 17 dots W (Univers Condensed Bold) XM Font 24 dots H x 24 dots W (Univers Condensed Bold) OA Font (OCR-A) 15 dots W x 22 dots H 22 dots W x 33 dots H 44 dots W x 66 dots H OB Font (OCR-B) 30 Dots W x 36 dots H 30 Dots W x 36 dots H 6
Operation Manual Section 1: Overview BARCODES BARCODE M-84PRO All Models SYMBOLOGIES Linear Barcodes Bookland (UPC/EAN Supplemental) EAN-8/EAN-13 CODABAR CODE 39 CODE 93 CODE 128 Interleaved 2 of 5 (I 2/5) Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC/EAN-128 UPC-A/UPC-E Two Dimensional Data Matrix Maxicode PDF417 Micro PDF Truncated PDF QR Code Ratios Bar Height Rotation 1:2, 1:3, 2:5, User Programmable 4 to 999 dots, User Programmable 0°, 90°, 180° and 270° Rotation OTHER FEATURES Sequential N
Section 1: Overview Operation Manual PHYSICAL SPECIFICATION M-84PRO All Models PHYSICAL Wide 10.4 in. (265 mm) Deep 17.1 in. (435 mm) High 13.4 in.(341 mm) Weight 39.7 lb. (18.
Operation Manual Section 1: Overview OPTIONAL ACCESSORIES ACCESSORIES AND OPTIONS PCMCIA MEMORY EXPANSION One slot for PCMCIA Memory Card (up to 4 MB SRAM or 16 MB Flash ROM). Can be used for graphic file storage, print buffer expansion, format storage and downloaded fonts. FLASH ROM EXPANSION Internal 4MB Flash ROM PCB. REAL TIME CLOCK An internal Date/Time clock that can be used to date/time stamp labels at the time of printing.
Operation Manual Section 2. Installation SECTION 2. INSTALLATION INTRODUCTION This section of the manual has been written to help you install the SATO M-84PRO printers and to get started as quickly as possible. It is recommend to read each chapter in this manual before the installation or the use of the printers.
Section 2.
Operation Manual Section 2. Installation LOADING LABELS AND TAGS 1. Open the Top Access Door by swinging it up and to the left. Open the Side Access Door by swinging it to the rear of the printer. Top Access Door Side Access Door 2. Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged. 3.
Section 2. Installation Operation Manual 5. If using roll labels (or tags), load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in. Push the roll all the way to the inside of the printer and push the Label Roll Retainer snugly against the outside of the label roll. 6. If using fanfold labels (or tags) set them on a flat surface behind the printer.
Operation Manual Section 2. Installation Inside Label Edge Guides Label Hold Down Route Labels Under Guide Sensor Assembly Sensor Positioning 11. Adjust the outside Label Edge Guide until it touches the outside edge of the label and tighten the thumb screw. Make sure the labels are also touching the inside edge guides. CAUTION: Using media narrower than the maximum print width may cause excess head wear due to the label edge. See page 2-9 for precautions. 12.
Section 2. Installation Operation Manual LOADING THE RIBBON Ribbon Path Ribbon Rewind Spindle Ribbon Roll Head Latch Dispensed Label Label Backing Sensor Assembly Label Hold Down 1. Open the Top Access Door by swinging it up and to the left and the Side Access Door by swinging it toward the rear of the printer. Label Path Top Access Door Side Access Door 2. Open the Print Head by rotating the Head Latch toward the rear of the printer.
Operation Manual Section 2. Installation 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed. 9. Run a test print to ensure that the labels and ribbons were loaded correctly. Tape Ribbon Core CAUTION: If your labels are less than the full width of the print head, the outside edge will eventually wear out a small portion of the print head, resulting in an area that will not print.
Section 2. Installation Operation Manual OPERATOR PANEL The M-84PRO Operator Panel consists of five LED indicators, two momentary contact switches, three DIP switches, four adjustment potentiometers and one LCD Display. All of these are accessible from the front of the printer. They are used to set the printer operating parameters and to indicate the status of the printer to the operator.
Operation Manual Section 2. Installation ON LINE LED, illuminated when printer is ready to receive data. Toggled on/off with LINE key. LINE Momentary switch. Pressing this key toggles the printer between the online and off-line mode. When the printer is on-line, it is ready to receive data from the host. This key acts as a pause during a print job by taking the printer off-line. It can also be used as a Pause function key to stop the printer during the printing process. FEED Momentary switch.
Section 2. Installation Operation Manual REAR PANEL AC INPUT Input 115V/240V, 50/60 Hz connector. Use cable provided. AC FUSE Input power protection. 3A/250V rating. INTERFACE SLOT Connector for Plug-In Interface Module. MEMORY CARD SLOT Connector for optional PCMCIA Memory Card. EXT External signal connector, AMP 57-60140.
Operation Manual Section 2. Installation SENSORS The M-84PRO printers contain three sensing units; a Ribbon End motion sensor, a Head Open micro-switch and a Label Indexing Sensor. RIBBON END SENSOR Detect motion of the Ribbon Supply Spindle and signals the printer when it is turning. HEAD OPEN SENSOR A micro-switch that is activated when the head is unlatched. LABEL INDEXING SENSOR The sensing assembly contains two types of sensors, one for label gap and one for eye-mark sensing.
Operation Manual Section 3. Configuration SECTION 3. CONFIGURATION PRINTER DIP SWITCH CONFIGURATION DIP SWITCH PANELS There are two DIP switches (DSW2 and DSW3) located on the front panel under a protective cover. In addition, a third DIP switch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit/receive parameters.
Section 3. Configuration Operation Manual Stop Bit Selection (DSW1-4). . Selects the number of stop bits to end each byte transmission. DSW1-4 SETTING DSW1 Off 1 Stop Bit ON On 2 Stop Bits OFF 1 2 3 4 5 6 7 8 Baud Rate Selection (DSW1-5, DSW1-6). . Selects the data rate (bps) for the RS232 port. DSW1-5 DSW1-6 SETTING DSW1 Off Off 9600 ON Off On 19200 OFF On Off 38400 On On 57600 1 2 3 4 5 6 7 8 Protocol Selection (DSW1-7, DSW1-8).
Operation Manual Section 3. Configuration Sensor Type Selection (DSW2-2). Selects between the use of a label gap or a reflective Eye-Mark detector. DSW2-2 SETTING DSW2 Off Gap ON On Eye-Mark OFF 1 2 3 4 5 6 7 8 Head Check Selection (DSW2-3). When selected, the printer will check for head elements that are electrically malfunctioning. DSW2-3 SETTING DSW2 Off Disabled ON On Enabled OFF 1 2 3 4 5 6 7 8 Hex Dump Selection (DSW2-4). Selects Hex Dump mode (see page 3-21).
Section 3. Configuration Operation Manual Firmware Download (DSW2-6). Places the printer in the Firmware Download mode for downloading new firmware into flash ROM. DSW2-6 SETTING DSW2 Off Disabled ON On Enabled OFF 1 2 3 4 5 6 7 8 Protocol Code Selection (DSW2-7). Selects the command codes used for protocol control. Refer to page E-1 for more information. DSW2-7 SETTING DSW2 Off Standard ON On Non-Std OFF 1 2 3 4 5 6 7 8 Status Select(DSW2-8).
Operation Manual Section 3. Configuration Label Sensor Selection (DSW3-3). Enables or disables the Label Sensor. If the Sensor is enabled, it will detect the edge of the label and position it automatically. If it is disabled, the positioning must be under software control using Line Feed commands. DSW3-3 SETTING DSW3 Off Not Used ON On Sensor Used OFF 1 2 3 4 5 6 7 8 Back-Feed Selection (DSW3-4).
Section 3. Configuration Operation Manual External Signal Type Selection (DSW3-6, DSW3-7). Both the polarity and signal type (level or pulse) of the external print synchronizing signal can be selected. DSW3-6 DSW3-7 SETTING DSW1 Off Off Type 4 ON Off On Type 3 OFF On Off Type 2 On On Type 1 1 2 3 4 5 6 7 8 Repeat Print via External Signal (DSW3-8). Allows the applicator to reprint the current label in the print buffer.
Operation Manual Section 3. Configuration DEFAULT SETTINGS SWITCH SELECTIONS All switches are placed in the Off default position for shipping.
Section 3. Configuration Operation Manual POTENTIOMETER ADJUSTMENTS PITCH After the pitch has been set with the LCD Control Panel, it is sometimes desirable to make minor adjustments. This can be done using the PITCH potentiometer on the top panel. This potentiometer is set at the factory so that it has a range of +/- 3.75 mm. The midpoint setting should have no effect on the pitch. Turning the potentiometer all the way clockwise should move the print position 3.75 mm up towards the top edge of the label.
Operation Manual Section 3. Configuration 4. Adjust the position using the OFFSET potentiometer on the front control panel and feed another label by depressing the FEED key. Repeat this procedure until the label is fully released from the liner. DISPLAY This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions. PRINT The PRINT potentiometer is used to adjust the amount of heat (i.e., power) applied to the head for printing.
Section 3. Configuration Operation Manual LCD PANEL PRINTER CONFIGURATION The LCD Panel is used by the operator in conjunction with the LINE and FEED switches to manually enter printer configuration settings. Many of these settings can also be controlled via software commands and in the case of conflict between software and control panel settings, the printer will always use the last valid setting.
Operation Manual PITCH OFFSET + 00mm Section 3. Configuration The label Pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The leading edge position of the label can be adjusted relative to the print head +/- 49mm in increments of 1mm. Once the position is set, it can be fine adjusted +/- 3.75mm using the PITCH potentometer on the Adjustment Panel. 1.
Section 3. Configuration CANCEL PRINT JOB YES NO Operation Manual If the printer has a print job(s) in memory, selecting YES will cause the job(s) to be cleared. The default selection is NO. Be sure you want to cancel the print job(s) before selecting yes as the job(s) cannot be recovered and will have to be retransmitted to the printer. 1. Use the Cursor keys to step the cursor to either the YES or NO selection. 2. Once the correct setting is selected, pressing the ENTER key will accept the setting.
Operation Manual Section 4. Cleaning and Maintenance SECTION 4. CLEANING CLEANING THE PRINT HEAD, PLATEN AND ROLLERS Supplies needed: SATO SA070 Cleaning Kit Cleaning the Print Head 1. Turn the printer off and remove the power cable. 2. Open the Top and Side Access Door. 3. Open the Print Head Assembly by rotating the Head Latch toward the back of the printer. The Print Head Assembly is spring-loaded and will automatically open as soon as the Head Latch is disengaged. Head Cleaning TBA 4.
Section 4. Cleaning and Maintenance Operation Manual 6. The Platen is the rubber roller directly below the Print Head. It should be cleaned of any ribbon or label residue. 7. A pair of Label Feed Rollers are used to assist in label feeding at high print speeds. One located in the bottom of the Label Hold-Down and the other directly underneath it in the label feed path. They should be cleaned of any label residue or foreign material. 8. Repeat if necessary.
Section 5. Troubleshooting Operation Manual SECTION 5. TROUBLESHOOTING INTRODUCTION The design of the SATO CL-608e/612e printer is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section. This table list symptoms, probable causes, and suggested corrective actions. Both print quality and general operational problems are listed in the troubleshooting table.
Section 5.
Operation Manual SYMPTOM Section 5. Troubleshooting PROBABLE CAUSE SUGGESTED CORRECTIVE ACTION No Printed Image Damaged print head Damaged electronics Back light but no Most common failure of printer is words on display or DOA situation. The most likely no display. cause is the ribbon cable has fallen out or not seated fully into connector.
Section 5. Troubleshooting Operation Manual LED LCD MESSAGE AUDIBLE BEEP ERROR CONDITION Error On Sensor Error 3 Short Sensor Error Blinks Card R/W Error 1 Long Memory Card Read/Write 1. Card not formatted # 1. No card recognized # Error Blinks Card Low Battery 1 Long Memory Card Battery Low 1. Card battery needs replacement# Error Blinks Card No Battery 1 Long No Battery in Card 1.
Operation Manual Section 6. Troubleshooting SECTION 6. INTERFACE SPECIFICATIONS INTRODUCTION The M-84PRO printer utilize a Plug-In Interface Module for maximum printer configuration flexibility. This section presents the interface specifications for the M84PRO printers. These specifications include detailed information on how to properly interface your printer with your host system.
Section 6. Troubleshooting Operation Manual IEEE1284 PARALLEL INTERFACE The parallel interface for the M-84PRO printers is a Plug-In Interface Module that can be installed by the user. It conforms to the IEEE1284 specification. It will automatically detect the IEEE1284 signals and operate in the high speed mode. If it does not detect the IEEE1284 signals, it will operate in the standard Centronics mode, which is significantly slower.
Operation Manual Section 6. Troubleshooting DATA STREAMS A . . Job#1 . . ZA . . Job#n . .
Section 6. Troubleshooting Operation Manual RS232 SERIAL INTERFACE The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user.
Operation Manual Section 6.
Section 6. Troubleshooting Operation Manual UNIVERSAL SERIAL BUS (USB) INTERFACE The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above.
SATO M-84PRO DSW2-4=ON+POWER DSW2-7=ON+LINE+FEED+POWER DSW2-7=ON+LINE+POWER DSW2-6=ON+LINE+FEED+POWER DSW2-6=ON+POWER After set up, DSW2-4=OFF DSW2-4=ON+LINE+FEED+POWER Switching of head density + POWER LINE+FEED+POWER FEED+POWER LINE+POWER POWER Power input Mode Transition Diagram LINE LINE USER DOWNLOAD PRESS LINE KEY Protocol code registration FACTORY MODE LINE LINE Maintenance mode (factory clear) TEST PRINT MODE CONFIGURATION User test print mode ADVANCED MODE Advanced mode O
A-2 LINE+FEED Varies with head density Transit after 3 seconds CANCEL PRINT JOB COMPLETED Select [YES], then FEED CANCEL PRINT JOB YES NO LINE PITCH OFFSET +00mm LINE 2 3 4 5 6 2 4 6 8 PRINT SPEED 2 4 6 8 10 LINE PRINT DARKNESS 1 2 3 4 5 OFFLINE 000000 LINE ONLINE QTY:000000 Power input (1) Normal mode List of Various Mode LINE LINE DEFAULT SETTING COMPLETED Select [YES], then FEED DEFAULT SETTING YES NO Power input (3) Default setting mode Test print FEED USER TEST PRINT PRESS
SATO M-84PRO FEED CHARACTER PITCH PROP FIXED FEED IGNORE CR/LF YES NO FEED CALENDAR 00/00/00 00:00 FEED SET CALENDAR YES NO FEED YES for above items FEED MEMORY->CARDCOPY ALL <0MB> Y/N FEED FEED CARD->MEMORYCOPY SATOFONT Y/N FEED CARD->MEMORYCOPY TRUETYPEFONT Y/N FEED MEM SELECT (CC1) CARD MEMORY FEED CARD MODE FEED MEMORY FORMAT YES NO FEED CARD FORMAT YES NO FEED MEMORY->CARDCOPY PROGRAM Y/N FEED CARD->MEMORYCOPY When select PROGRAM Y/N With Calendar HEAD DOT DENSITY At 12do
A-4 Factory test print FEED TEST PRINT PRESS FEED KEY FEED PRINT SIZE SMALL LARGE FEED COUNTER CLEAR NONE FEED FACTORY MODE MAINTENANCE MODE DIPSW2-4 ON->OFF Power input LINE FEED XXXXX ALLCLEAR YES NO FEED ALL CLEAR COUNTER EEPROM FEED ALL CLEAR MODE (8) Maintenance mode (Factory Clear, Clear) LINE Sending download data DEFAULT SETTING COMPLETED Initialization completed HEAD CHANGE 08->24 YES / NO Power input (11) Default setting mode (Changes to density) FEED DOWNLOADCOMPLETE P
