M-84Pro Printer Frequently Asked Questions
SATO Group of Companies BARCODE SATO INTERNATIONAL PTE LTD 438A Alexandra Road #05-01/ 02, Alexandra Technopark, Singapore 119967 Tel: +65-6271-2122 Fax: +65-6271-2151 Website: www.barcodesato.com Email: sales@sato-int.com SATO EUROPE NV Leuvensesteenweg 369, 1932 Sint-Stevens-Woluwe, Brussels, Belgium Tel: +32 (0)-2-788-80-00 Fax: +32 (0)-2-788-80-80 Website: www.sato-europe.com Email: info@sato-europe.
M-84Pro FAQs Contents 1. General .......................................................................................... 1 What do I receive when I buy a SATO M-84Pro printer? ............... 1 What options do I have? ................................................................ 1 Do I receive a driver with my printer? ............................................ 1 What type of software do I need to buy for my printer? ................. 1 Which languages does my SATO printer support? ...............
FAQs M-84Pro I sent a print job but nothing has happened. What do I do? .......... 6 The print is of poor quality or the barcodes are not readable. What do I do? ............................................................................... 6 My M-84Pro does not feed out one label at a time but feeds 20 inches of blank labels instead. What is wrong? .............. 7 My printer will not go online. Why not? .......................................... 7 My M-84Pro will not print but beeps. What's wrong? .....
M-84Pro 1. FAQs General What do I receive when I buy a SATO M-84PRo printer? Along side your SATO M-84PRo printer you will receive a power cable, an operation manual, an empty core for carbon ribbon and lapping paper. What options do I have? A label dispenser, label cutter, calendar option, external label rewinder, unwinder, a smart keyboard, PCMCIA Flash Card memory expansion (16MB), S-RAM Card (4MB) and internal SIM Memory Card (4MB) are all available as options.
FAQs M-84Pro Can I work from my Windows ™ environment? Yes A SATO printer can work from with any Windows ™ system, as long as the corresponding driver is used. Can I work from my SAP ™ environment? Yes. The SATO Dynamic Aviator software includes an option that makes it possible to export label data to SAP R/3 ™. Can I work from AS400 ™? The M-84PRo SATO printer can be switched over to non-standard protocol. Data from the AS400 ™ can then be sent to the printer via an IBM Twinax/Coax interface.
M-84Pro FAQs How often should I clean my SATO M-84PRo? SATO printers need very little maintenance other than the occasional clean. By using the SATO Thermal Printer Cleaning Kit, you will be ensuring the longevity of your M-84PRo printer. What is a memory card? A PCMCIA memory card saves information, which can later be used again. The battery back up means that information cannot be lost. Why do I need a memory card? The memory card enables True-Type™ fonts and graphics to be saved.
FAQs 2. M-84Pro Set Up and Use How do I connect my M-84PRo printer to my computer? To connect the SATO printer M-84PRo to a PC or host, the following interfaces are available: ECP Parallel (IEEE 1284), Centronics Parallel, RS232 Standard, RS232 Highspeed, USB, (12Mbit/s), LAN (TCP/IP Protocol 10/100 Base T), IBM Twinax/Coax, RS422/ 485, Wireless LAN. How do I load labels? Open the door of the printer and open the print head.
M-84Pro FAQs press the FEED and LINE keys simultaneously to see "PRINT DARKNESS" on the display. To move the underline to the desired setting, press the LINE key. Once the correct setting is underlined press the FEED key to accept and advance to the next adjustment. How do I change the print speed? There are 5 print speed settings (for 203 dpi: from 50 up to 250 mm/ sec, for 305 dpi: from 50 up to 200 mm/sec, for 609 dpi: from 50 up to 150 mm).
FAQs 3. M-84Pro Troubleshooting The display is blank. What is wrong? • Check that the power switch is turned on. • Check that all cable connections have been made properly. • Check that the supply cable is not damaged. • Make sure the fuse is O.K. A label is fed but nothing is printed on it. What should I do? • Confirm that the label is wide enough for the image being printed. • If you are using direct thermal mode, make sure you have direct thermal labels installed.
M-84Pro FAQs • Check for wrinkles on the carbon ribbon. • Make sure the print head is clean. • Unreadable barcodes can also occur if the barcode size is too big or too small. Confirm that they are within specifications. • Confirm that the scanner is set up to read the barcode type printed. • Make sure you are printing a standard barcode symbology and that the characters you are trying to encode are legitimate. • Make sure that the label media and the carbon ribbon are compatible.
FAQs M-84Pro The M-84PRo should be delivered ready to detect a gap label (DSW-2-2=OFF). Make sure that the gap between labels is 3mm or more; otherwise it will not be detected. If using an I-mark sensing method (black bar between each label) DSW2 must be ON and the I-mark must be 3mm or more wide and bold. The LCD displays "FRAMING ERROR". What should I do? "Framing Error" appears on the LCD screen when the printer is unable to interpret the data sent.
