GL4xxe Series OPERATOR ’S MANUAL
SATO International Pte Ltd 438A Alexandra Road #05-01/02 Alexandra Technopark Singapore 119967 Tel: (65) 6271 2122 Fax: (65) 6271 2151 Email: customerservice@sato-int.com Be sure to ask your dealer about our maintenance contracts to ensure peace of mind during your usage of SATO products Version: SI-GL4xxe-01rA-01-12-OM © Copyright 1994 – 2007 SATO International Pte Ltd Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device.
TABLE OF CONTENTS OVERVIEW 1.1 General Specifications ........................................................................................ 1-1 INSTALLATION Safety Precautions..................................................................................................... 2-2 2.1 Unpacking............................................................................................................. 2-4 2.1.1 Included Accessories .........................................................................
CLEANING AND MAINTENANCE 4.1 Introduction ..........................................................................................................4-1 4.2 Cleaning The Print Head, Platen and Rollers ....................................................4-1 4.3 How To Clean The Printer (Cleaning SET) .........................................................4-2 4.4 How To Clean The Printer (Cleaning SHEET) ....................................................4-3 4.5 Adjusting Print Quality .....................
Section 1: Introduction OVERVIEW 1 Thank you for your investment in this SATO printer product. This Operator’s Manual contains basic information about the installation, setup, configuration, operation and maintenance of the printer.
Section 1: Introduction The SATO GL4XX “e” series of dual use (Thermal Transfer and Direct Thermal) printers are complete, high-performance labeling systems designed for printing tags and labels.
Section 1: Introduction 1.1 GENERAL SPECIFICATIONS (CONT’D) Specification/ Model Name GL408e Print method GL412e Thermal transfer or direct thermal Head density 8 dots/ mm (203 dpi) Print valid range (width) 12 dots/ mm (305 dpi) 104 mm x pitch 2514 mm Not printable for 3 mm from the rear edge Print speed 2,3,4 (Default),5,6,7,8,9,10 inches/sec Note: Maximum speed may be further dependent on the type of print layout, paper, or carbon ribbon in use. Paper Thickness 0.060 mm to 0.268 mm supported.
Section 1: Introduction 1.1 GENERAL SPECIFICATIONS (CONT’D) Specification/ Model Name GL408e GL412e Standard built-in connections for: • RS-232C (DB 9-pin female serial) XON/XOFF Status 2/3/4/5 • Centronics • USB 2.0 • IEE1284 (ECP compatible) • Diagnostic Serial Port (debug port) Interfaces Optional interface boards: ¤ LAN (10BASE-T/ 100BASE-TX automatic changeover) ¤ Wireless LAN (IEEE802.
Section 1: Introduction 1.1 GENERAL SPECIFICATIONS (CONT’D) Specification/ Model Name Barcode GL408e GL412e Onedimensional code • • • • • • • • • UPC-A/E, EAN8/13, JAN8/13 NW-7 INTERLEAVED 2 of 5 (ITF) INDUSTRIAL 2 of 5 MATRIX 2 of 5 CODE39, CODE93, CODE128 UCC/EAN128 Customer barcode RSS-14 Twodimensional code • • • • • QR code model 2, Micro QR (Ver 8.1) PDF417 (Ver. 2.4, including micro PDF) MAXI code (Ver. 3.0) Data matrix ECC200 (Ver. 2.
Section 1: Introduction 1.1 General Specifications (Cont’d) Specification/ Model Name RFID Kit Regulatory compliance UHF RFID RFID Tag options UHF RFID GL408e GL412e • • • • • U.S./Canada Europe Singapore China Korea • • • • FCC15B/FCC15C R&TTE (EN300-220-1/EN302-208-1) IDA --MIC EPC Class 0+ (TBD) EPC Class 1 (TBD) UCODE EPC 1.19 (TBD) GEN 2 Note:All the GL printers use the same command codes. The only differences are the allowable values representing print positions on the label.
Section 1: Introduction 1.1 General Specifications (Cont’d) Specification/ Model Name Americas GL408e • • • • • • European CE Mark • • • • • GL412e USA: Underwriters Laboratories - UL60950-1, First Edition - Safety of Information Technology Equipment, Including Electrical Business Equipment by a Nationally Recognized Test Lab (NRTL). Canada: UL/C-UL 60950-1 First Edition. USA: Federal Communication Commission (FCC) - The Code of Federal Regulations, Title 47, Part 15, Paragraph 15.
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Section 2: Installation INSTALLATION 2 This section assists you in unpacking and installing the printer from the shipping container. You will also be guided through a familiarization tour of the main parts and controls.
SECTION 2: INSTALLATION SAFETY PRECAUTIONS SAFETY PRECAUTIONS Please read the following information carefully before installing and using the printer THE CAUTION SYMBOL Whenever the triangular Caution logo appears in this manual, pay special attention to the warning(s) cited below it. Failure to abide by the warnings may result in injury or damage to property.
Section 2: Installation GENERAL PRECAUTIONS • The supplied head cleaning liquid is flammable. Never heat it or throw it into a fire. Keep it out of children’s reach to avoid accidental consumption. Should this occur, consult a doctor immediately. • When opening/closing the cover, beware of getting your fingers caught. Also, hold the opening/closing cover well so that it will not slip and fall on your hand. • After printing, the print head remains hot.
SECTION 2: INSTALLATION 2.1 UNPACKING When unpacking the printer, take note of the following: 1 The box should stay right-side up. Lift the printer out of the box carefully. 4 If the printer was been stored in the cold, allow it to reach room temperature before turning it on. 2 Remove the plastic covering from the printer. 5 Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage that may have occurred during shipping.
Section 2: Installation 2.1.1 INCLUDED ACCESSORIES After unpacking the printer, verify that the following materials are in the accessories or packaging: Global Warranty document Information leaflet* Cleaning Set Sample paper* Head cleaning sheet (wrapping sheet) Power cable* Operator’s Manual and/or Quick Guide* Accessory CD-ROM* Two-pole adaptor* Items marked with an asterisk may be different from what you see here, or may be excluded.
SECTION 2: INSTALLATION 2.1.2 PARTS IDENTIFICATION IDENTIFYING THE MAIN PRINTER PARTS Front View Operation Panel Label Output area Consists of an liquid crystal display screen, five status indicators and the LINE and FEED buttons. This is where the label feeds out of the printer after being printer. Note: Depending on the region of manufacture, your unit of the printer may appear slightly different in some areas from the model depicted here. Power switch Pushing the I side turns the printer ON.
Section 2: Installation 2.1.2 PARTS IDENTIFICATION (CONT’D) IDENTIFYING THE MAIN PRINTER PARTS Rear View Release screw Slot for optional EXT connector Slot for Fanfold Paper Slot for additional interface card (LAN/ WLAN) IEEE1284 and USB 2.0 interfaces 9-pin Serial Interface AC power connector Power cable hook Provides a neat and safe way to hang the power cable.
SECTION 2: INSTALLATION IDENTIFYING THE MAIN PRINTER PARTS Side View (Media assembly) Label Supply Arm Memory Card slot cover A Paper sensor Ribbon take-up spindle Ribbon suppy spindle Head pressure knob B Label Guide Head lock latch position knob Print head* Platen roller* A B C Label Guide C * Clean and maintain this part regularly Angled Front View Ribbon Roller Print Head Head lock latch Head mounting spring-latch Platen roller Page 2-8 GL Series Operator’s Manual
Section 2: Installation 2.1.2 PARTS IDENTIFICATION (CONT’D) IDENTIFYING THE MAIN PRINTER PARTS View of Front Panel LCD screen Icons, prompts and system messages are displayed here. Light Emitting Diodes POWER LED: Lights up when power is supplied to the printer. ONLINE LED: Lights up when communication is available. Flashes with communication fails. STATUS LED: Lights up and flashes to indicate exchange of data. LINE FEED CANCEL button: Cancels printing data.
SECTION 2: INSTALLATION 2.2 LOADING THE CARBON RIBBON (FOR THERMAL TRANSFER PRINTING) (Note: Ribbon is not needed for Direct Thermal printing) 1. Lift up the printer cover. Make sure that the cover rests firmly on the top of the printer so that it will not fall forward and injure your hands. 2. Insert an empty ribbon core on the Ribbon Take-up Spindle. Empty ribbon core Clear Ribbon leader 6. Now remount the print head by pushing down on the head lock latch. The print head should lock into place firmly.
Section 2: Installation ADJUSTING THE RIBBON GUIDE (Note: Ribbon is not needed for Direct Thermal printing) If the ribbon is not spread smoothly when it makes contact with the media, print voids will occur. This could be due to either the ribbon supply spindle, ribbon take-up spindle, printhead or ribbon guide rollers not being parallel. Thus you may need to perform the following procedures repeatedly until you reach the desired results. 1. Loosen the screws on each end of the ribbon guide. 2.
SECTION 2: INSTALLATION 2.3 LOADING LABELS AND TAGS This printer can print on roll paper and fanfold paper. The method of setting paper is different with roll paper and fanfold paper. This printer can be set to detect the I-mark on the paper to feed each label correctly. Note: For optimal print performance and durability, please use SATO-certified label and ribbon supplies on this printer.
Section 2: Installation 2.3 LOADING LABELS AND TAGS (CONT’D) 2.3.1 Loading Roll Paper Label Supply Arm Label Stopper 1. Lift up the main cover. Make sure that the cover rests firmly on the top of the printer so that it will not fall forward and injure your hands. Unlatched print head Head Lock Latch 2. Release the purple Head Lock Latch by pulling it upwards counterclockwise. The print head assembly will be lifted up to allow label loading. Label Roll Label Stopper Label Supply Arm 3.
SECTION 2: INSTALLATION 2.3 LOADING LABELS AND TAGS (CONT’D) Adjusting for the paper width and print head balance This printer is adjusted so that quality printing can be obtained without any adjustments. However, in certain situations, you will need to adjust printhead pressure because of variations in media width. The printhead pressure switch (shown above) has two positions, high and normal. By following this procedure, you will minimize printhead wear.
Section 2: Installation 2.3 LOADING LABELS AND TAGS (CONT’D) 2.3.2 Loading Fanfold Paper from the rear 1. Lift up the printer cover. Make sure that the cover rests firmly on the top of the printer so that it will not fall forward and injure your hands. 2. Place the stack of fanfold paper at the rear of the printer. Remove the release screw that holds the cover of the fanfold paper slot. Keep the screw in a safe place for easy retrieval later. 3.
SECTION 2: INSTALLATION 2.3 LOADING LABELS AND TAGS (CONT’D) 2.3.3 Loading Fanfold Paper from under the printer 1. Lift up the main cover. Make sure that the cover rests firmly on the top of the printer so that it will not fall forward and injure your hands. Label Supply Arm Label Stopper 2. Release the purple Head Lock Latch by pulling it upwards counterclockwise. The print head assembly will be lifted up to allow label loading.
Section 2: Installation 2.3 LOADING LABELS AND TAGS (CONT’D) 2.3.4 Adjusting the Paper Sensor Adjustment of the paper sensor is usually not necessary, but the procedure is described here. 1. Lift up the cover. Make sure that the cover rests firmly on the top of the printer so that it will not fall forward and injure your hands. Lift up the cover 2. The purple sensor unit is located just above the label damper assembly. (the black plastic label path stabilizer has been removed in the picture).
SECTION 2: INSTALLATION 2.4 REPLACING THE PRINT HEAD Before attempting to replace the print head, it is advisable to contact your local dealer or service center so that they can assist you in case of problems. 1. Make sure the printer has been turned off for at least 30 minutes so that the print head is not hot. Lift up the main cover. 2. Pull the head lock latch upwards to unlatch the print head assembly. Pull out the print head’s spring latch circled in the picture on the right.
Section 2: Installation 2.5 TURNING THE PRINTER ON/OFF 1. After removing the cable cover at the rear of the printer, you can proceed to install the interface and power cables as shown. 2. To limit movement of the cables, you can optionally channel the cables through the cable hook area at the base of the printer. 3. Insert the power cable first to the printer, then connect the other end to the power outlet.
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Section 3: Configuration and Operation CONFIGURATION AND OPERATION 3 Before using the printer, it is best to read this manual thoroughly first. Otherwise, you may disturb default settings around which the instructional procedures in this manual are based upon. 3.1 THE LCD AND OPERATION PANEL The printer can be monitored and controlled and set via the LCD screen and the buttons below.
Section 3: Configuration and Operation 3.2 THE ICON-BASED MAIN MENU Screen icons and menu options USER Mode (See pg 3-4) Settings of Print Speed/Darkness, Offsets, Label Setup, etc. INTERFACE Mode (See pg 3-8) Settings of USB, Parallel, Serial and other interface options RFID Mode (Check Service Manual) Setting of the optional RFID Kit (or ODV Kit) if installed.
Section 3: Configuration and Operation 3.3 PRINTER OPERATION MODES ONLINE AND OFFLINE MODES 3.3.1 ONLINE Mode Pressing the LINE button causes the printer to go ONLINE or OFFLINE alternately. When the printer is ONLINE, the following activities will be possible: ONLINE PARL/SBPL+ • The printer is ready to receive print data from the computer or other connected devices • The printer is ready to start printing 3.3.
Section 3: Configuration and Operation 3.4 USER MODE The following settings are available in User Mode: DISPLAY SUB-MENU RANGE DEFAULT DESCRIPTION Print Speed 2 to 10 (50.8 - 254.0 mm/sec) 4 ips (101.6 mm/ sec) Selects the printing speed. Lower speeds usually yield better print quality. Settings available are dependent on print head resolution. Print Darkness -15 to 15 5 Selects the print darkness. Do not increase print darkness to compensate for poor print head condition or maintenance.
Section 3: Configuration and Operation 3.4 USER MODE (CONT’D) 3.4.1 Setting the Pitch Offset This setting adjusts where printing begins vertically, relative to the bottom edge (nearest the print head) of each label. The maximum value allowed is 3.75 mm. Finally, adjusting the Print Darkness potentiometer adjusts the print darkness. When all the settings are satisfactory, press the ENTER button to proceed to set other parameters in the User Mode.
Section 3: Configuration and Operation 3.4 USER MODE (CONT’D) 3.4.3 Setting Ver/Hor Print Offsets This setting allows you to set the Print Position Offset—which refers to the vertical and horizontal shifting of the entire print area, relative to the start position of printing (V=0, H=0), defined by default to be the bottom right hand corner of the label. The V setting is for the Vertical print offset.
Section 3: Configuration and Operation 3.4 USER MODE (CONT’D) 3.4.5 Specifying the Ver/Hor Base Reference Points The Vertical or Horizontal Base Reference Point defines the origin 0,0 of a label (Reference Point). Ver BaseRefPoint 0 dots* Press the ^ and v cursor keys to change the value in Dots, to the desired quantity. The range of legal values that can be set here is dependent on the print head resolution of your GL printer, and the width of label used.
Section 3: Configuration and Operation 3.5 INTERFACE MODE The following settings are available in Interface Mode: DISPLAY SUB-MENU RANGE DEFAULT DESCRIPTION Ignore CR/LF No/Yes No Item No. Check Disable/Cancel/ Resume Disable Appears only if Comm. Protocol is set to Status 5 BCC Check Disable/Cancel/ Resume Disable Appears only if Comm. Protocol is set to Status 5 History Buffer Temporary/Permanent Temporary Comm.
Section 3: Configuration and Operation WLAN Address WLAN Setting Job Control Off/Standard/ Enhanced Standard Appears only if LAN interface is selected. Standard: NIC waits for entire job to be received before indicating that a job is done. Enhanced: Waits for entire job to be printed before a similar indication. Offline Process Disable/Enable Disable Appears only if LAN interface is selected IP Address xxx.xxx.xxx.xxx Per TCP/IP standard valid address range 000.000.000.
Section 3: Configuration and Operation Transmit Power 0 to 100% 100% Appears only if WLAN interface is selected Internat.Mode Disable/Enable Disable Appears only if WLAN interface is selected. When enabled, the printer adapts to international frequency requirements in Europe. Auth.Method Open/Shared Open Appears only if WLAN interface is selected Appears only if WLAN interface is selected. You can set up to four encryption keys in ASCII of Hex, 40 or 128 bits.
Section 3: Configuration and Operation *Parallel Port (This option only appears if this is the active port to be used) Port Type IEEE 1284/Disable/ Centronics IEEE 1284 Data Bit 8 Enable/Disable Enable The Enable option (factory default) means the PI line is not passed directly from host to printer; all 8 bits are used for data bits, and characters in the hex 80-FF range can be accessed. Disable means when the host PI line is enabled, data bit 8 internally indicates PI line status.
Section 3: Configuration and Operation Trickle Time 1/4,1/2, 1,2,4,8,16,Off 1/4 sec E.g., if the printer is printing a job from the serial port, and then receives a second print job from the parallel port, the data from the parallel port will “trickle” bit by bit into the printer buffer to prevent a timeout error from being sent back to the host connected to the parallel port. The selected value is the time that the printer waits before getting the next byte of data from the host.
Section 3: Configuration and Operation *USB Port (This option only appears if this is the active port to be used) *Serial Port (This option only appears if this is the active port to be used) Buffer Size in K 1 to 16 16 This option configures the amount of memory allocated for the serial port buffer. The range is 1-16 KB, in 1-KB increments. NOTE: If you select a baud rate that is 19200 or greater, you may need to increase the Buffer Size in K parameter from the default to 16 KB to improve performance.
Section 3: Configuration and Operation Page 3-14 Trickle Time 1/4,1/2, 1,2,4,8,16,Off 1/4 sec When the printer is printing data from a host and a second job is received by the printer from a different host, Trickle Time prevents the second host from timing out while it is waiting for its data to be printed. In order to support this feature, the port has to be able to accept data from the host and store it for future use.
Section 3: Configuration and Operation Poll Character 00 to FF 00 Hex This option is for the Series1 protocol. Whenever the printer receives this character, it sends a response to the host indicating the current state of the printer (see Series1 protocol). Poll Response 0 to 30 0 ms This option is for the Series1 protocol. After receiving a poll character, the printer will wait the poll response time in milliseconds before sending the response.
Section 3: Configuration and Operation 3.6 ADVANCED MODE Advanced Mode lets you configure the more advanced features of the printer hardware. The following settings are available in Advanced Mode: (Menus marked with an asterisk * in front are only available in Admin User has been enabled in this menu.
Section 3: Configuration and Operation *Pwr Save Control Enable/Disable Enable Allows you to enable and disable Power Saver mode. If enabled, the menu for Power Saver Time is in effect. Display Language English/German/ French/ Italian/ Spanish/Portuguese English Sets the language used for all LCD text communication. *Alarm On/Cont.Beep/Off On An audible alarm sounds (3 beeps) by default when a fault occurs, such as a paper jam.
Section 3: Configuration and Operation Reclaims flash space from deleted flash files. After pressing ENTER, wait for the printer to reboot. *Optimize&Reboot NOTE: The Optimize feature will optimize both the Main and Extd file system (if present). Print File List Disable/Enable Enable Prints a summary of the files stored in flash memory and several statistics on File System usage. *Auto Locking Disable/Enable Disable Disable (factory default): The ENTER button must be locked manually.
Section 3: Configuration and Operation *Max Cache Memory 50 to 2000 900 Kbytes (NOTE: HS = Horizontal resolution VS = Vertical resolution Average Height = Average character height (inches) Average Width = Average character width (inches NumOfChar = Number of Characters to be cached) The Maximum Cache Memory option specifies the size of the memory block that can be allocated to the font cache. The font cache stores bitmaps that are created on demand from the font outlines stored on the printer flash.
Section 3: Configuration and Operation *Batch Counter Disp. Intensity *SENSOR SETUP Admin User Page 3-20 Sensed Distance Gap/Mark Thresh Run Manual Cal Pwr Up Auto-Cal Head Auto-Cal Online Auto-Cal Gap Windowing Gap Length Cal in Peel Mode Min Calib Delta Use Label Length Threshold Range Disable/Enable Disable Displays the number of pages remaining in a print job. Enable (factory default): The # Pages remaining to be printed will display on the second line of the control panel LCD.
Section 3: Configuration and Operation 3.7 DIAGNOSTICS MODE The following settings are available in Diagnostics Mode: DISPLAY SUB-MENU RANGE DEFAULT DESCRIPTION Priority Setting LCD (Internal) Command Selects whether software commands can override printer settings, or whether settings via the LCD have priority.
Section 3: Configuration and Operation This is the reference number which includes the program file part number and revision number of the software installed in the printer, e.g., 358186 V1.07G. Software Build NA Hex Dump Mode Enable/Disable FLASH Installed NA Displays the amount of FLASH memory installed in megabytes. DRAM Installed NA Displays the amount of DRAM installed in megabytes. Printer Usage NA Displays the length of media actually printed since the last Reset Head Data operation.
Section 3: Configuration and Operation 3.8 CONFIGURATIONS MODE The following settings are available in Configurations Mode: DISPLAY SUB-MENU RANGE DEFAULT DESCRIPTION Save Config. 1-8 1 This option allows you to save up to eight unique configurations to meet different print job requirements. This eliminates the need to change the parameter settings for each new job. The configurations are stored in memory and will not be lost if you turn off the printer. If the Protect Configs.
Section 3: Configuration and Operation 3.10 UNDERSTANDING CONTINUOUS PRINT AND TEAR OFF OPERATIONS The Continuous Print and Tear Off operations are available for use if the printer is not connected to a cutter or peeler. The difference between the two operations is in the way the label paper is ejected.
Section 4: Cleaning and Maintenance 4 CLEANING AND MAINTENANCE 4.1 INTRODUCTION This section provides information on user maintenance for the GL Series printers. The following information is covered here: • Cleaning the Print Head, Platen and Rollers • Adjusting print quality 4.2 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS The print head not only generates printouts of barcodes, but also graphics and text.
Section 4: Cleaning and Maintenance 4.3 HOW TO CLEAN THE PRINTER (CLEANING SET) If you are using a carbon ribbon, be sure to remove it before cleaning. Follow the instructions supplied with the cleaning set. Use the items to clean the following parts. Paper Sensor and Label Guide Print head sensor Print head label guide Platen Roller 1. Lift up the main cover. 2. Unlatch the print head unit using the head release lever. The print head is now accessible. 3.
Section 4: Cleaning and Maintenance 4.4 HOW TO CLEAN THE PRINTER (CLEANING SHEET) The cleaning sheet is used for cleaning the print head and platen roller. 1. Lift up the main cover. Using the Cleaning Sheet 2. Unlatch the print head unit using the head release lever. The print head is now accessible. 3. Remove the label and the ribbon. 4. Put the head cleaning sheet between the print head and the platen roller. The coarse side of the cleaning sheet should face the surface of the print head elements. 5.
Section 4: Cleaning and Maintenance 4.5 ADJUSTING PRINT QUALITY Print quality can be optimized with regular cleaning and maintenance of the print head and components along the label path. Additionally, you can fine-tune print quality by adjusting print darkness and print speed settings. 4.5.1 Adjusting Print Darkness This adjustment allows the user to control (within a specified range) the amount of power applied to the individual print head heat elements.
Section 5: Troubleshooting TROUBLESHOOTING If you are unable to produce printouts on the GL Series printers, use this section to make sure the basics have been checked, before deciding you are unable to proceed any further.
Section 5: Troubleshooting 5.2 USING THE CENTRONICS (PARALLEL) INTERFACE (CONT’D) 4. When you send the print job to the printer and it does not respond, and there is no error message on the PC: Observations A. Check your data stream for some of the basics. Is your job framed as follows? For SBPL: A—DATA—Z B. Verify that you’ve included all required parameters in the data stream. C. Verify the following: • You have not typed a “0” (zero) for an “O” (letter) or vice-versa.
Section 5: Troubleshooting 5.3 USING THE RS232C (SERIAL) INTERFACE Observations 1. Is the RS232C Serial cable connected securely to your serial port on the PC (Male connector) and to the RS232C connector on the printer? 2. Is the cable defective? At the very least, you should be using a “Null Modem Cable,” which crosses pins in a specific manner. This should enable your printer to print. 3. Check for obvious errors in the data stream.
Section 5: Troubleshooting 5.4 UNDERSTANDING THE STATUS INDICATORS The LED indicators flash to indicate the current status of the printer. Another indicator is the builtin buzzer which sounds audible beeps to alert the user. Indicator Activity STATUS Flashes (green) RIBBON Flashes (red) LABEL BUZZER Flashes (red) Beeps Cause Remedy The receive buffer is getting low, due to abundant incoming data. You can continue using the printer. The ribbon reel is running low on ribbon.
Section 5: Troubleshooting 5.5 UNDERSTANDING THE LCD ERROR MESSAGES LCD Message Description B10 ERROR: Cause: DRAM is faulty or otherwise not detected by the system NO DRAM DETECTED Remedy: Turn the printer OFF for 15 seconds, then ON again. If the problem persists, contact your authorized customer service representative. B11 ERROR: Cause: One or more memory locations failed the RAM test. RAM TEST FAILED Remedy: Turn the printer OFF for 15 seconds, then ON again.
Section 5: Troubleshooting LCD Message Description DOWNLOADER ERROR Cause: Writing to the flash memory resulted in an error. FLASH WRITE #__ Remedy: Repeat the flash download procedure. If the error persists, contact a technical support representative. DOWNLOADER ERROR Cause: Writing to the flash memory resulted in an error in an area of memory. FLASH: W ADDR BAD Remedy: Repeat the flash download procedure. If the error persists, contact a technical support representative.
Section 5: Troubleshooting LCD Message Description GAP NOT DETECTED Cause: The printer is set for Gap or I-mark sensing, but the Imark cannot be detected. Check Sensor and Remedy: 1. Check that the setting of the Gap/Mark Sensor in the SENSOR SETUP menu matches the installed media. Calibrate 2. Check the position of the media sensors. 3. Clean the sensor assembly and paper path. 4. Run Auto-Cal to improve the sensor’s ability to detect the media in use. 5.
Section 5: Troubleshooting LCD Message OPTION NOT Description Cause: If the printer is turned ON with the cutter enabled in the Media Handling menu, but the cutter itself is in the down position, or the cutter upper enclosure is removed, the printer cannot detect the cutter. When using the cutter, turn the printer ON with the cutter in the up position and the cutter upper enclosure installed. Remedy: 1.
Section 5: Troubleshooting LCD Message Description SERIAL PARITY ERROR Cause: A parity error occurred. Remedy: Verify that the serial interface parameters for host and printer are identical. SOFTWARE ERROR Cause: An illegal power function was initiated by an application software. Or there are damaged logic circuits on the controller PCBA. Remedy: Turn the printer OFF and ON again. If possible, print a job that had previously worked. 2.
Section 5: Troubleshooting 5.6 TROUBLESHOOTING GUIDE Symptom: The display remains blank when the power switch is pressed. No. What to check Remedy 1 Has the power cable been inserted into the power outlet securely? Insert the power cable securely into the outlet. 2 Is the power cable damaged? Inspect the power cable for signs of damage. If possible, try using another printer power cable.
Section 5: Troubleshooting 5.6 TROUBLESHOOTING GUIDE (CONT’D) Symptom: Low quality print No. What to check Remedy 1 Are the paper and carbon ribbon set correctly? Check if the paper and carbon ribbon are securely fixed. Also, lower the head-open lever of the printer head unit, and check if the paper and carbon ribbon are in the normal position. 2 Are the paper and carbon ribbon set correctly? Check the paper and carbon ribbon. Set the print density again.
Section 5: Troubleshooting 5.6 TROUBLESHOOTING GUIDE (CONT’D) Symptom: Print position is misaligned No. What to check Remedy 1 Are the paper and carbon ribbon set correctly? Fix the paper and carbon ribbon securely. Also, release the head-open lever of the printer head unit, then set the paper and carbon ribbon to the normal position again. Finally, latch the print head back in place. 2 Is the platen roller dirty? If the platen roller is dirty, wipe off the dirt with the supplied cleaning set.
Section 6: Optional Accessories OPTIONAL ACCESSORIES 6 6.1 INTRODUCTION This section contains details of the optional accessories available for the GL printer series: • • • • • • • Interface boards Peelers Cutters Winders Barcode Verifier RFID unit Additional memory 6.2 AVAILABLE INTERFACE BOARDS The printer comes with the IEEE1284 parallel, serial and USB interfaces as standard. One space slot is available for the addition of an extra interface board to increase connectivity options.
Section 6: Optional Accessories 6.3 LABEL MANAGEMENT ACCESSORIES ¤ Peel unit with mounting winder (factory option) Mounts on the printer to automatically peel labels from their liner (mounting sheet) backing sheet. The winder in supplied to roll up the backing sheet neatly for easy disposal by the operator at a later time. ¤ Simplified Dispenser (factory installed option) Mounts on the printer to automatically peel labels from their liner (mounting sheet) backing sheet.
Section 6: Optional Accessories 6.3 MEMORY CARTRIDGE The GL series features a memory cartridge slot for the addition of optional memory cartridges that are purchased from SATO. The memory cartridge slot is located behind a protective cover found within the printer’s media storage area. Memory cartridges of 16 or 32 MB capacity can be installed for the storage of user data and graphics. 6.3.1 Installing the memory card 1. Lift up the front cover. 2.
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