GL4xxe Operator’s Manual GL4xxe series Read thisOperator’s Manual before and during the servicing of the above product. Keep this document handy for future reference.
SATO International Pte Ltd 438A Alexandra Road #05-01/02 Alexandra Technopark Singapore 119967 Tel: (65) 6271 2122 Fax: (65) 6271 2151 Email: customerservice@sato-int.com Be sure to ask your dealer about our maintenance contracts to ensure peace of mind during your usage of SATO products Version: SI-GL4xxe-01rB-11-11-OM © Copyright 1994 – 2007 SATO International Pte Ltd Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device.
Worldwide Contact Details International Headquarters Americas SATO INTERNATIONAL PTE. LTD 438A Alexandra Road #05-01/04, Alexandra Technopark, Singapore 119967 Phone: 65-6271-2122 Fax : 65-6271-2151 Email: sales@sato-int.com SATO INTERNATIONAL AMERICA, INC. (Regional HQ) 10350 Nations Ford Road Suite A, Charlotte, NC 28273 Phone: 1-704-644-1650 Fax: 1-704-644-1662 Email: satosales@satoamerica.com Americas SATO AMERICA, INC.
TABLE OF CONTENTS INTRODUCTION About This Manual General Description Control Features 1-2 1-3 1-4 TECHNICAL DATA Physical Characteristics Enviromental Power Processing Command Interface Modules Print Sensing Media Ribbon Regulatory Character Font Capabilities Barcode Capabilities 2-2 2-2 2-2 2-2 2-2 2-2 2-2 2-3 2-3 2-3 2-3 2-4 2-5 INSTALLATION Unpacking & Parts Identification Printer Installation Site Location Cable Connection Media Selection Media & Ribbon Loading Operational Mode Selection Continuous
PRINTER CONFIGURATION Printer Configuration Configuration Modes User Mode Configuration Mode Advanced Mode Serial Interface Mode Parallel Interface Mode Centronics Interface Mode Universal Serial BUS (USB) Interface Mode Local Area Network (LAN) Interface Mode Wirerless Local Area Network (WLAN) Interface Mode PGL Emulation Mode ZGL Emulation Mode DGL Emulation Mode TGL Emulation Mode IGL Emulation Mode Diagnostics Mode Printer Management Mode Misc Quick Menus Display Intensity Adjustment Buffer Clear Soft
TROUBLESHOOTING Error Signal Troubleshooting Troubleshooting Table Interface Troubleshooting Parallel Interface RS232 Serial Interface Universal Serial Bus (USB) Interface LAN Ethernet Interface 802.
Unit 1: Introduction INTRODUCTION • • • GL408-412e Operator Manual About This Manual General Description Control Features 1-1
Unit 1: Introduction ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for printer installation, configuration, operation, and light maintenance. Refer to this product’s Programming Reference document for instructions on printer programming through a host system. This manual also incorporates the use of special information boxes. Examples of these boxes and the type of information provided in each, are below.
Unit 1: Introduction GENERAL DESCRIPTION The GL4e Series printers are specifically designed for use in high-volume, labeling applications demanding great reliability and around the clock operation. It’s aluminum chassis provides the needed corrosion resistance demanded by some industrial applications. The coated interior frame provides strength and stability.
Unit 1: Introduction CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are defined generally here. More specific explanations will be found throughout this manual on how to use them. LCD Display Communicates operational conditions via the use of icons and text. LED Indicators POWER Illuminates when the power on. ONLINE Illuminates when communication is available. Flashes when fails. STATUS Flashes when an error occurs.
Unit 2: Technical Data TECHNICAL DATA • • • • • • • • • • • • • GL408-412e Operator’s Manual Physical Characteristics Environmental Power Processing Command Interface Modules Print Sensing Media Ribbon Regulatory Approvals Character Font Capabilities Barcode Capabilities 2-1
Unit 2: Technical Data PHYSICAL CHARACTERISTICS Width 10.75 Inches (271 mm) Height 12.00 Inches (305 mm) Depth 18.
Unit 2: Technical Data SENSING Gap Position & Sensitivity Adjustable Reflective Eye-Mark Position & Sensitivity Adjustable Ribbon Near End Fixed (enabled/disabled) Media Out Fixed (always enabled) Ribbon Out Fixed (always enabled) Cover Open Fixed (always enabled) MEDIA Width Media Width: 0.87 to 5.04 Inches (22 - 128mm) Media Width with Backing Paper: 0.98 to 5.16 Inches (25 - 131mm) Length (Continous) Media Length: 0.24 to 15.63 Inches (6 - 397mm) Media Length with Backing Paper: 0.
Unit 2: Technical Data CHARACTER FONT CAPABILITIES MATRIX FONTS XU 5 dots W x 9 dots H (Helvetica) XS 17 dots W x 17 dots H (Univers Condensed Bold) XM 24 dots W x 24 dots H (Univers Condensed Bold) OA Font (OCR-A) GL408e: 15 dots W x 22 dots H GL412e: 22 dots W x 33 dots H OB Font (OCR-B) GL408e: 20 dots W x 24 dots H GL412e: 30 dots W x 36 dots H AUTO SMOOTHING FONTS XB 48 dots W x 48 dots H (Univers Condensed Bold) XL 48 dots W x 48 dots H (Sans Serif) VECTOR FONT Proportional or Fixed Spa
Unit 2: Technical Data BARCODE CAPABILTIES Linear Bar Codes UPC A/E JAN 8/13 EAN 8/13 Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 Bookland NW-7 MSI RSS-14 POSTNET UCC/EAN 128 Customer Barcode Two Dimemsional QR Code Data Matrix Maxi Code PDF417 Micor PDF417 Synthetic Symbol Ratios Bar Height 1:2, 1:3, 2:5, User definable bar widths 4 to 999 dots, User progammable Rotation Sequential Numbering Expansion Ratio of Character Graphics Form Overlay GL408-412e Operator’s Ma
Unit 3: Installation INSTALLATION • • • • • GL408-412e Operator’s Manual Unpacking & Parts Identification Printer Installation Operational Mode Selection Interface Selection Accessories Installation 3-1
Unit 3: Installation UNPACKING & PARTS IDENTIFICATION Unpack the printer as directed in the following procedure. 1 Place the shipping container (box) upright on a soid, flat surface. 2 Open the box, remove any loose items and the first layer of packing material. 3 Carefully lift the printer and accessories from the box and place them on a solid flat surface. 4 Remove the plastic covers from the packed items and visually inspect for physical damage.
Unit 3: Installation PRINTER INSTALLATION This chapter provides guidance on how to station, connect, and load the printer once unpacked. Following printer setup, procede to the next chapter for information on interface selection. SITE LOCATION • Stationed on a solid flat surface. • Stationed away from hazardous materials. • Stationed within operational distance of the host based on interface specifications.
Unit 3: Installation MEDIA SELECTION The size and type of the labels or tags to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out. The media edge will also wear a groove in the platen roller affecting print quality.
Unit 3: Installation Fan-Fold Media Media Guide Media Holder Media Sensor Rear Housing Cover Media Damper Lower Print Assy Figure 3-3b, Fan-fold Media Loading Ribbon Rewind Spindle Ribbon Core Ribbon Stock Ribbon Supply Spindle Upper Print Assy Figure 3-3c, Ribbon Loading GL408-412e Operator’s Manual 3-5
Unit 3: Installation OPERATIONAL MODE SELECTION There are two modes of printer operation; Dispense and Continuous. The difference between the two is the way that the label and paper backing is ejected. Before printer configuration, one must determine which mode will be used. This chapter identifies the funtional defferences between the two. ATTENTION: Refer to the Printer Configuration unit of this manual to program the printer’s internal memory to suit individual needs using the integrated menu options.
Unit 3: Installation CONTINUOUS MODE TRANSMISSION SENSOR REFLECTIVE SENSOR Base Print Position TEAR-OFF MODE TRANSMISSION SENSOR REFLECTIVE SENSOR Base Print & TearOff Position CUTTER MODE REFLECTIVE SENSOR Base Print Position Base Print Position Base Print & Cut Position DISPENSE MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position Base Dispense Position Base Print & Dispense Position LINERLESS MODE REFLECTIVE SENSOR Base Print Position Base Cut Position Figure 3-4, Label Referenc
Unit 3: Installation INTERFACE SELECTION This unit presents the printer interface types and their specifications. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The five acceptable interface methods are: • • • • • RS232C High-Speed Serial IEEE1284 Parallel Universal Serial Bus (USB) Local Area network (LAN) Ethernet 802.
Unit 3: Installation READY/BUSY INTERFACE SIGNALS SIGNAL SIGNAL DEFINITION FGN (Frame Ground) TxD (Transmit Data) - Data from the printer to the host computer. Sends X-On/X-Off characters or status data (bi-directional protocols). RxD (Receive Data) - Data to the printer from the host computer. RTS (Request To Send) - Used with Ready/Busy flow control to indicate an error condition.
Unit 3: Installation IEEE1284 PARALLEL INTERFACE The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284 specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If the IEEE1284 signals are not detected, it will operate in the slower standard Centronics mode. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities.
Unit 3: Installation UNIVERSAL SERIAL BUS (USB) The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded onto the PC and configured to support USB peripherals using Windows 2000 or above. Details for loading the USB driver are contained in the USB Interface Manual that is shipped with each printer with a USB Optional interface installed.
Unit 3: Installation SPECIFICATIONS Connector RJ-45 Receptacle Cable 10/100BaseT Category 5 Cable Length 100 meters or less Power Supply Powered from printer Protocol Status3 return Protocol for Driver (cyclic response mode) Protocol for Driver (ENQ response mode) Status5 return IP Address 0.0.0.0 to 255.255.255.255 Subnet Mask 0.0.0.0 to 255.255.255.255 Gateway Address 0.0.0.0 to 255.255.255.255 802.11G WIRELESS The wireless print server provides easy printer interface with 802.
Unit 3: Installation WIRELESS LAN SIGNAL STRENGTH Off Network Port Link LED 0 to 50% (weak) Blinking 50 to 75% (medium) On 75 to 100% (strong) SOFTWARE SPECIFICATIONS Corresponding Protocol TCP/IP Network Layer ARP, RARP, IP, ICMP Session Layer TCP, UDP Application Layer LPD, FTP, TELNET, BOOTP, DHCP NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol. Printer status is obtainable by dedicated socket protocol.
Unit 3: Installation ALL INTERFACES Receive Buffer The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance. A multiple job buffer allows the printer to continuously receive print jobs while compiling and printing other jobs at the same time. It acts much like a Print buffer to maximize the performance of the host and the printer.
Unit 3: Installation STATUS5 TIMING CHARTS NORMAL PROCESS (Figure 3-8a) CANCEL PROCESS (Figure 3-8b) ERROR PROCESS (Figure 3-8c) GL408-412e Operator’s Manual 3-15
Unit 3: Installation STATUS5 TIMING CHARTS PRINT PROCESS (Figure 3-8d) COMMAND PROCESS (Figure 3-8e) BCC ERROR PROCESS (Figure 3-8f) GL408-412e Operator’s Manual 3-16
Unit 3: Installation EXTERNAL SIGNAL The external signal interface is designed to connect the printer to an applicator. Proceed to the printer’s Advanced Mode for various setup activities related to the external signal. There are two connector types available for the external signal interface, one with a 14-pin connector and the other with a 25-pin connector. SPECIFICATIONS Signal Level High: +2.4 to +5.0V, Low: +0.0 to +0.4V Issuing/Reissuing EXT signal Enable/Disable in the Advanced Mode.
Unit 3: Installation 25-PIN CONNECTOR ASSIGNMENTS PIN SIGNAL NAME DIRECTION LEVEL MAX CURRENT 1 Frame Ground --- --- --- 2 +5V --- --- --- 3 --- --- --- --- 4 Machine Error Output Low 5V, 400mA 5 Print End (PREND) Output Low 5V, 400mA 6 Online Output Low 5V, 400mA 7 --- --- --- --- 8 Reprint (PRIN2) Input Low High: high impedance, Low: -15mA or more, 0V 9 --- --- --- --- 10 --- --- --- --- 11 EXT_GND --- --- --- 12 +5V --- --- --- 13 +24V -
Unit 3: Installation Figure 3-10, 14-Pin Connector Assignments Figure 3-11, 25-Pin Connector Assignments INPUT SIGNAL WAVE FORM START PRINTING (Figure 3-12a) REPRINTING (Figure 3-12b) GL408-412e Operator’s Manual 3-19
Unit 3: Installation OUTPUT SIGNAL WAVE FORM BASIC OPERATION (Figure 3-13a) PAPER END (Figure 3-13b) RIBBON END (Figure 3-13c) MACHINE ERROR (Figure 3-13d) GL408-412e Operator’s Manual 3-20
Unit 3: Installation Figure 3-14, Operation Mode Flow Chart GL408-412e Operator’s Manual 3-21
Unit 3: Installation ACCESSORIES INSTALLATION INTERFACE INSTALLATION The diagram below (Figure 3-15) displays the physical installation of interface hardware. Refer to the Configuration unit of this manual for instructions on printer setup for the interface type chosen. Printer LAN/WLAN Port Parallel Connector USB Connector Serial Connector Figure 3-15, Interface Installation Diagram FLASH MEMORY CARD The memory cartridge provides additional storage of user data and graphics.
Unit 4: Printer Configuration PRINTER CONFIGURATION • • • GL408-412e Operator’s Manual Printer Configuration Configuration Modes Menu Definition Tables 4-1
Unit 4: Printer Configuration PRINTER CONFIGURATION This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting. The printer may be configured via the buttons and/or potentiometers loacated on the printer’s operator panel. All of the printer’s buttons, switches, and potentiometers are used either singularly, or in conjunction, to perform configuration activities.
Unit 4: Printer Configuration CONFIGURATION MODES This chapter provides an overview of the various configuration modes of the operation menu. All of the configuration activities are performed via the use of the operator panel located on the printer’s face. However, many settings may also be controlled via external software commands. USER MODE This mode allows configuration of printing features that are prone to change from job to job.
Unit 4: Printer Configuration CONFIGURATION MODE The Configuration Mode is a set of menus that allows the operator to configure the printer on how to deal with multiple print jobs. This activity is focused on loading, saving, naming those jobs, and then deleting them when no longer needed. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. POWER CONFIG MODE CONFIG MODE CONFIG MODE Save Config. Load Config. Print Config. Save Config.
Unit 4: Printer Configuration ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
Unit 4: Printer Configuration A B F MAIN FFS EMC FFS Overwrite Files View Main Files Delete Files Flash Avail. Overwrite Files View Main Files Delete Files Flash Avail. View Main Files View Extd Files XXXXX.XX XXXXX.XX XXXXX.XX XXXXX.XX XXXXXX Bytes XXXXXX Bytes SENSOR SETUP Sensed Distance Sensed Distance XX.
Unit 4: Printer Configuration SERIAL INTERFACE MODE This chapter provides the programming sequences required for RS232C and RS422 interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used. Instead, refer to the appropriate interface programming chart.
Unit 4: Printer Configuration PARALLEL INTERFACE MODE This chapter provides the programming sequences required for IEEE1284 interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used. Instead, refer to the appropriate interface programming chart.
Unit 4: Printer Configuration CENTRONICS INTERFACE MODE This chapter provides the programming sequences required for Centronics interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used. Instead, refer to the appropriate interface programming chart.
Unit 4: Printer Configuration UNIVERSAL SERIAL BUS (USB) INTERFACE MODE This chapter provides the programming sequences required for USB interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used.
Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE This chapter provides the programming sequences required for LAN interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used. Instead, refer to the appropriate interface programming chart.
Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE This chapter provides the programming sequences required for WLAN interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the interface type to be used.
Unit 4: Printer Configuration PGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with that of Printronics interpretor language. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the emulation type required.
Unit 4: Printer Configuration ZGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with that of Zebra interpretor language. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the emulation type required.
Unit 4: Printer Configuration DGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with that of Datamax interpretor language. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the emulation type required.
Unit 4: Printer Configuration TGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with that of TEC interpretor language. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the emulation type required.
Unit 4: Printer Configuration IGL EMULATION MODE This chapter provides the programming sequences required to correlate the printer’s interpreter language with that of Intermec interpretor language. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen. ATTENTION: Perform the following programming sequence only if this is the emulation type required.
Unit 4: Printer Configuration DIAGNOSTICS MODE This set of menu screens allows for the confirmation of various printer configurations, testing of its operational condition, and the monitoring of certain past activities. Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
Unit 4: Printer Configuration PRINTER MANAGEMENT MODE This chapter provides the programming sequences required to connect and operate the printer through a sytems network. The menu screens that will appear and will require address, is dependent on the interface type to be used. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
Unit 4: Printer Configuration MISC QUICK MENUS The flow charts in this chapter provide quick access to certain printer features without having to enter their specific printer modes. All of the keystrokes required are performed via the printer’s operator panel. Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.
Unit 4: Printer Configuration SOFT RESET Reboots the printer back to an online state. If the reset is performed during a parameter change, it will not be saved. This reset will not erase any settings previously saved to non-volatile memory. OFFLINE + STANDBY . . . SOFT RESET Printer resets ONLINE Figure 4-19, Soft Reset KEY LOCK/UNLOCK Certain keystrokes within the printer’s menu tree is locked to prevent change under normal circumstances.
Unit 4: Printer Configuration MENU DEFINITION TABLES USER MODE (TABLE 4-1) MENU DESCRIPTION Permits entry into the USER Mode. INTERFACES Is the menu selection screen for the USER Mode. USER MODE Print Speed Print Darkness Pitch Offset Ver Print Offset Hor Print Offset Label Length Label Width Slash Zero Character Pitch Protocol C. Code Euro Character Ver BaseRefPoint Hor BaseRefPoint UPC Descenders Vert.
Unit 4: Printer Configuration USER MODE (TABLE 4-1) MENU Ver Print Offset 00.0 mm* DESCRIPTION Specifies the distance to advance or retract the print image on the label to determine its vertical positioning. The actual image height is not affected by this adjustment, only its location. The factory default is -1.00 inches with a range of 6.00 inches. A negative value (-) retracts the image and a positive value (+) advances the image placement on the label.
Unit 4: Printer Configuration USER MODE (TABLE 4-1) MENU Ver BaseRefPoint DESCRIPTION This setting changes the vertical base reference point for the current label job and all subsequent label jobs. Its effect is identical to the A3 Base Reference Point command. 0 dots* Hor BaseRefPoint This setting changes the horizontal base reference point for the current label job and all subsequent label jobs. Its effect is identical to the A3 Base Reference Point command.
Unit 4: Printer Configuration USER MODE (TABLE 4-1) MENU DESCRIPTION Allows selection of the manner of determining the speed of media movement during non-print activity. Slew Speed Ctrl • Automatic - always the same as the print speed. Automatic* • Manual - allows the slew speed to be set. Selecting this option brings up another menu that allows a speed range from 2 to 10 ips. The factory default is 6 ips, but the maximum slew speed is also determined by theprinter model.
Unit 4: Printer Configuration USER MODE (TABLE 4-1) MENU Ribbon Near End Enable* DESCRIPTION When enabled and the amount of ribbon remaining on the supply spindle is approximately 75 to 50 meters or less, the ON LINE indicator of the operator panel will flash and ‘Ribbon Low’ will display on the second line of the LCD. The warning message will not prevent printing. The Display Ribbon option must be enabled for the warning to display. Disable is the factory default setting.
Unit 4: Printer Configuration CONFIGURATION MODE (TABLE 4-2) MENU DESCRIPTION Is the menu selection screen for the CONFIGURATION Mode. CONFIG MODE Save Config. Load Config. Print Config. Delete Config. Power-Up Config. Protect Config. Name Config 1 Name Config 2 Name Config 3 Name Config 4 Name Config 5 Name Config 6 Name Config 7 Name Config 8 Reset Cfg Names Auto Save CONFIG MODE Save Config. This menu allows up to eight unique configurations to be saved to meet different printer requirements.
Unit 4: Printer Configuration CONFIGURATION MODE (TABLE 4-2) MENU CONFIG MODE DESCRIPTION This menu set is used to print a list of various stored printer configurations. It is recommended that a printed list of loaded/saved configurations be kept for quick reference. Print Config. Is a sub-menu of the configuration print feature. Print Config. The factory default is Current. Current* This menu set is used to delete specific configurations stored in the printer’s memory. CONFIG MODE Delete Config.
Unit 4: Printer Configuration CONFIGURATION MODE (TABLE 4-2) MENU Name Config 1 DESCRIPTION This menu screen permits the designation of the desired file name. Use the arrow keys of the printer’s operator panel to scroll and select appropriate characters in the appropriate sequence. 1* CONFIG MODE This menu set permits file names for print configurations to be reset to their respective default configuration number. Either a particular file may reset or all.
Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU ADVANCED MODE DESCRIPTION Is the premiere menu screen of the Advanced Mode. Allows scrolling and selection of its primary menu options. Media Handling Adv Continuous Print Mode Gap/Mark Sensor Run Auto Cal Run Profile Power Saver Time Pwr Save Control Display Language Alarm Auto Online Cancel Key Ret.
Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION Allows selection of special media modes when the Continuous option is chosen as the Media Handling method. • Standard - factory default. Printing occurrs without automatic media offset or positioning for each consecutive label. In such applications, the FEED key may need to be pressed to position the next label for printing.
Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU ADVANCED MODE Run Profile Media Profile DESCRIPTION This feature provides a graphical printout showing the relationship of the Paper-Out Threshold and the Gap/Mark Threshold. The profile printed is to assist in setting the thresholds for difficult media (preprinted labels and labels with poor gap/media dynamic range). When selected, the printer will advance media and print the media profile along the length of each label.
Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU Ret. Status Port Disable DESCRIPTION This option selects the port for the Return Status Commands (i.e., ~STATUS (PGL) and ~HS (PPI/ZGL)) to send the status back to the host. The options are Serial, E-NET Stat Port, USB, IEEE 1284, Disable, E-NET Data Port. Serial is the factory default. Each option when selected, permits the deletion, loading, or saving of characters or overlay sets to/from flash memory or Ram.
Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION Extended Memory Card - Flash File System • Overwrite Files - factory default. This option prevents files in the extended file system from being overwritten by disabling the overwrite function. EMC FFS Overwrite Files View Main Files Delete Files Flash Avail. • View Main Files - displays a list of files in the extended file system. Pressing ENTER on the printer’s operator panel display file size.
Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION Is the sub-menu of the Set Lock Key feature. When this menu is displayed, simultaneously press the combination of keys desired to be the new lock keys. Select a new lock key If the entry is valid, the display will read “Enter the new lock key again”. Accurately repeat the entry and “Lock key has been changed” will appear. In case of an error in the second entry, “Validation Failed” will appear and the process must be begun again.
Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU Extra Bold Char. 504* OCR-A Chars. DESCRIPTION This menu entry permits the thickness or font weight of extra bold text fonts to be adjusted. The range is 0 to 512, and the factory default is 504. For most applications, the default settings for font memory is acceptable. Therefore, do not change the defaults unless the application requires an uncommon memory configuration. Permits character weight adjustment of resident OCR-A characters.
Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU Gap/Mark Thresh DESCRIPTION This menu sets a value that when exceeded by the output of the media sensor, is recognized by the printer as a gap or eye-mark. When Auto or Manual Paper Calibrate is performed, the value displayed is equal to the gap/eye-mark threshold value set by this procedure. If running the procedure does not provide a reliable top-of-form detection (e.g.
Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU Head Auto-Cal Enable* DESCRIPTION Head Automatic Calibration. Allows selection of whether the printer performs a media calibration after a Printhead Open fault. • Enable - factory default. Performs media calibration each time the fault condition is cleared. • Disable - does not perform media calibration when the fault has been cleared. SENSOR SETUP Is the first menu screen of a sub-menu set within Sensor Setup of the ADVANCED MODE.
Unit 4: Printer Configuration ADVANCED MODE (TABLE 4-3) MENU DESCRIPTION Determines if the Label Length value set in the Media Setup menu is used during Run Auto-Cal. Run Auto-Cal relies exclusively in its ability to detect varying transitions between labels and gaps, notches, holes, or eye-marks while advancing media during the calibration process to determine sensed distance. The amount of media advanced is based on the quantity of transitions detected.
Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU DESCRIPTION Is the menu selection screen for the INTERFACES Mode. INTERFACES Ignore CR/LF Item No. Check BCC Check History Buffer Comm. Protocol Host Interface Parallel Port USB Port Serial Port Printer Mgt Determines whether the print data code will be deleted. Hexadecimal graphic data will not be deleted. Ignore CR/LF No* • No - factory default. Will not be deleted.
Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU DESCRIPTION Is the main menu screen for the Host Interface option of the INTERFACES mode. There are only two options relative to the serial interface, ignore all others. Host Interface Serial* • Serial - factory default. Allows the operator to select the interface and the relative menus will follow. • Auto Switching - the printer automatically switches to the relative interface type and moves into the applicable menus.
Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU DESCRIPTION Allows the serial interface protocol type to be selected to meet host interface requirements. • DTR - The printer controls the data flow by sending this hardware signal to the host. If there is enough room in the printer buffer, the printer will send a high signal; if the buffer is full, the printer will send a low signal.
Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU DESCRIPTION When the printer is printing data from a host and a second job is recieved by the printer from a different host, Trickle Time prevents the second host from timing out while waiting for its data to be printed. In order to support this feature, the port has to be able to accept data from the host and store it for future use.
Unit 4: Printer Configuration SERIAL INTERFACE MODE (TABLE 4-4) MENU Poll Response DESCRIPTION This option is for the Series1 protocol. After receiving a poll character, the printer will wait the poll response time in milliseconds before sending the response. The allowable range is 0 to 30 ms, and the factory default is 0 ms. 0 ms* This option is for the Series1 protocol. Idle Response • Disable - factory default.
Unit 4: Printer Configuration PARALLEL INTERFACE MODE (TABLE 4-5) MENU DESCRIPTION Determines whether the print data code will be deleted. Hexadecimal graphic data will not be deleted. Ignore CR/LF No* • No - factory default. Will not be deleted. • Yes - will delete all carriage returns (CR) and line feed (LF) commands in the data stream including graphics and 2D barcodes. This menu screen is only available when Status 5 is selected for Bi-Com interface.
Unit 4: Printer Configuration PARALLEL INTERFACE MODE (TABLE 4-5) MENU DESCRIPTION Is the menu selection screen for the Parallel Port option of the INTERFACES mode. Parallel Port Port Type Port Type This menu allows selection of the type of printer parallel port interface to be used with the host. IEEE1284 is the default and the only option applicable to the parallel interface. IEEE 1284* This menu configures the amount of memory allocated for the parallel port buffer.
Unit 4: Printer Configuration PARALLEL INTERFACE MODE (TABLE 4-5) MENU TOF Action DESCRIPTION Top-Of-Form Action. When enabled, the printer will feed out the job in process when the prime signal is activated through the parallel interface. If disabled, the job in process may be aborted. Reset* Allows determination of whether the printer will process data while offline. Offline Process • Disable - factory default. The printer does not process parallel/network data while offline.
Unit 4: Printer Configuration CENTRONICS INTERFACE MODE (TABLE 4-6) MENU DESCRIPTION Block-Check-Code Algorithm Check. Only available when Status 5 is selected for Bi-Com interface. Determines how the printer will react if the BCC is set to be processed by the printer. BCC Check Disable* • Disable - factory default. Does nothing regardless of whether the BCC is included in the format. • Cancel - errors when the incorrect BCC is being accessed.
Unit 4: Printer Configuration CENTRONICS INTERFACE MODE (TABLE 4-6) MENU DESCRIPTION Is typically for a line-printer and should not normally be enabled. Is used for legacy applications which interpret the 8th data bit line as a PI signal. Data Bit 8 Enable* • Enable - factory default. The PI line is not passed directly from the host to printer; all 8 bits are used for data bits. Characters in the Hex 80 to FF range can be accessed.
Unit 4: Printer Configuration CENTRONICS INTERFACE MODE (TABLE 4-6) MENU DESCRIPTION This feature is used to prevent a host computer from timing out because the parallel interface is busy for too long. Auto Trickle • Enable - factory default. When the printer’s buffers are almost full, the printer begins to trickle data in from the host (at the rate set in the Trickle Time menu) until the buffers start to empty. Disable* • Disable - is not used.
Unit 4: Printer Configuration UNIVERSAL SERIAL BUS (USB) INTERFACE MODE (TABLE 4-7) MENU DESCRIPTION Is the menu selection screen for the INTERFACES Mode. IN T E R F A C E S Ig n o re C R /L F Ite m N o . C h e ck B C C C h e ck H is to ry B u ffe r C o m m . P ro to co l H o st In te rfa ce ETHERNET PORT ETHERNET ADDRESS E T H E R N E T S E T T IN G P a ra lle l P o rt U S B P o rt S e ria l P o rt P rin te r M g t Determines whether the print data code will be deleted.
Unit 4: Printer Configuration UNIVERSAL SERIAL BUS (USB) INTERFACE MODE (TABLE 4-7) MENU DESCRIPTION Communication Protocol. Selects the mode of Bi-Directional communications. In most cases this menu does not need to be altered and is meant to help support legacy applications which may have incorporated older bi-directional statuses. Anything other than Staus 5 or Standard (none) is not recommended. • Status 5 - factory default. Most advanced of the options.
Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE (TABLE 4-8) MENU DESCRIPTION Is the menu selection screen for the INTERFACES Mode. INTERFACES Ignore CR/LF Item No. Check BCC Check History Buffer Comm. Protocol Host Interface ETHERNET PORT ETHERNET ADDRESS ETHERNET SETTING Parallel Port USB Port Serial Port Printer Mgt Determines whether the print data code will be deleted. Hexadecimal graphic data will not be deleted. Ignore CR/LF No* • No - factory default. Will not be deleted.
Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE (TABLE 4-8) MENU DESCRIPTION Communication Protocol. Selects the mode of Bi-Directional communications. In most cases this menu does not need to be altered and is meant to help support legacy applications which may have incorporated older bi-directional statuses. Anythin other than Staus 5 or Standard (none) is not recommended. Comm. Protocol Status 5* • Status 5 - factory default. Most advanced of the options.
Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE (TABLE 4-8) MENU DESCRIPTION Is a transitional screen that allows entry into the Net BIOS Protocol menu. ETHERNET SETTING NetBIOS Protocol Allows determination of if the NIC will recognize the NetBIOS protocol. NetBIOS Protocol • Enable - factory default. Will recognize. Enable* • Disable - will not recognize.
Unit 4: Printer Configuration LOCAL AREA NETWORK (LAN) INTERFACE MODE (TABLE 4-8) MENU DESCRIPTION This menu allows the IP Address to be set for the TCP/IP protocol in four three-digit segments (SEG1 through SEG4). If the IP Address is assigned by Bootp, ARP, or DHCP it is dynamic and read only. The factory defaults for SEG1 through SEG4 are 000, 000, 000, and 000. IP Address XXX.XXX.XXX.
Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU DESCRIPTION Is the menu selection screen for the INTERFACES Mode. INTERFACES Ignore CR/LF Item No. Check BCC Check History Buffer Comm. Protocol Host Interface ETHERNET PORT ETHERNET SETTING WLAN ADDRESS WLAN SETTING Parallel Port USB Port Serial Port Printer Mgt Determines whether the print data code will be deleted. Hexadecimal graphic data will not be deleted. Ignore CR/LF No* • No - factory default.
Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU DESCRIPTION Communication Protocol. Selects the mode of Bi-Directional communications. In most cases this menu does not need to be altered and is meant to help support legacy applications which may have incorporated older bi-directional statuses. Anything other than Staus 5 or Standard (none) is not recommended. Comm. Protocol Status 5* • Status 5 - factory default. Most advanced of the options.
Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU DESCRIPTION Determines how the printer and/or NIC card respond when a job has been completed. The definition of a complete job is also determined by this setting. Job Control Standard* • Standard - factory default. The NIC card responds to the host that the job is complete when the entire print job has been accepted by the printer.
Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU DESCRIPTION This menu allows the Subnet Mask for the TCP/IP protocol to be set in four three-digit segments (SEG1 through SEG4). If the Subnet Mask is assigned by Bootp, ARP, or DHCP, it is dynamic and read only. Subnet Mask XXX.XXX.XXX.XXX When changing the Subnet Mask, the printer resets the Network Interface Card (NIC) when the printer is placed online.
Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU SSID Name SSID Name (01 – 15) SSID Name (16 – 30) SSID Name (31 – 32) DESCRIPTION A 1 to 32 character, case-sensitive string that identifies the Extended Service Set Identification (ESS_ID) network with which the unit is affiliated. ESS_ID is also referred to as NET_ID. This character string is broken up into three sets.
Unit 4: Printer Configuration WIRELESS LOCAL AREA NETWORK (WLAN) INTERFACE MODE (TABLE 4-9) MENU Internat. Mode Disable* DESCRIPTION International Mode. Allows the determination of whether the wireless option adapts to international frequency requirements in Europe. • Disable - factory default. Conforms to European standards. • Enable - does not conform to European standards. Auth Method Authentification Method. Allows the authentification method used for the wireless network interface to be selected.
Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU EMULATION DESCRIPTION Allows the specific emulation to be selected or if the Select option is chosen, the menu to follow will contain a list of emulation options available. Select Allows the selection of the specific emulation to be selected from a list. Select PGL* The allowable emulation options are: PGL for Printronics, ZGL for Zebra, TGL for TEC, IGL for Intermec, SGPL for SATO, and DGL for Datamax.
Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU DESCRIPTION Provides access to the desired character set. Standard Sets 0) ASCII* Select LPI 6* Define CR Code CR= CR* Lines Per Inch. This menu allows the quantity of lines that will be printed in a linear inch to be selected. Example: at 6 LPI, there is 1/6 inches from the top of one line to the top of the next. The allowable options are 6.0, 8.0, and 10.3 LPI. The factory default is 6.0 LPI.
Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU DESCRIPTION Determines how the physical label length is affected upon receiving an EXECUTE command. • Enable - factory default. The physical label length will change to match the form length specified in CREATE command. The physical label size remains at the new setting until another EXECUTE command is received or the printer setup menu settings are changed. Host Form Length Enable* • Var.
Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU DESCRIPTION Allows setting the IGP/PGL feature so that it is enabled or disabled when the printer is powered on. Power on IGP/PGL Enable* • Enable - factory default. The IGP/PGL is enabled when the printer is powered on. The PGL feature is initialized in the Normal mode. • Disable - PGL is disabled when the printer is powered on. The PGL feature is initialized to the Quite mode.
Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU DESCRIPTION This option determines how scalable characters are sized. Scalable Size Normal* • Normal - factory default. Normal scaling. • Block - the scalable characters are made to be the same size as block characters in the old IGP-X00 printers. Determines the handling of form. • Disable - factory default. No effect. Forms Handling Disable* • Auto Eject - automatically ejects a page at the end of the job.
Unit 4: Printer Configuration PGL EMULATION MODE (TABLE 4-10) MENU DESCRIPTION Allows dynamic data to be truncated up to the maximum data length specified in Create mode. Trunc Dyn Data Disable* • Disable - factory default. If the dynamic data exceeds the maximum data length, an error will report. • Enable - if the dynamic data exceeds the maximum data length, the data truncates.
Unit 4: Printer Configuration ZGL EMULATION MODE (TABLE 4-11) MENU DESCRIPTION Permits entry into the EMULATION Mode. EMULATION EMULATION Allows the specific emulation to be selected or if the Select option is chosen, the menu to follow will contain a list of emulation options available. Select Allows the selection of the specific emulation to be selected from a list.
Unit 4: Printer Configuration ZGL EMULATION MODE (TABLE 4-11) MENU DESCRIPTION Allows the format instructions command prefix to be selected. Label Prefix The allowable range is 1 to 255, and the factory default is 94. 94* Allows the delimiter used to separate the parameter of a command to be selected. Delimiter The allowable range is 1 to 255, and the factory default is 44. 44* PPI supports text printing using the LP+ emulation. • Absorb - factory default. Use this setting for ZPL compatibility.
Unit 4: Printer Configuration ZGL EMULATION MODE (TABLE 4-11) MENU DESCRIPTION Determines the method of setting the Label Length. Host Form Length Enable* • Enable - factory default. Label length will be determined by the ^LL command if it is present. If the ^LL command is not present, it will be based on the Label Length value in the Quick Setup or Media Control menu. • Ignore - label length as determined by the ^LL command is ignored.
Unit 4: Printer Configuration ZGL EMULATION MODE (TABLE 4-11) MENU Storage Select B: = EMC* DESCRIPTION This menu allows the operator to map the device B: to an External Memory Cartridge or PC Board Flash. • B: = EMC - factory default. External Memory Cartridge. • B: = PCB Flash - PC Board Flash. Network Identification. Allows the operator to assign an identification number to the network. Network ID • 0 - factory default. Without identification.
Unit 4: Printer Configuration DGL EMULATION MODE (TABLE 4-12) MENU DESCRIPTION Is the menu selection screen for the EMUALTION Mode. DGL Setup Active Character Set Euro Character Control Codes FeedBack Chars Default Module Units of Measure Row Offset Column Offset Format Attrib. Error Handling Vert. DPI Adjust Compatibility Length Cmd (STXc) Heat Cmd (H) Speed Cmd (P,S) Cut Cmd (o,:,c) Soft. Switch (V) Sensor Cmd (e,r) Format Attr.
Unit 4: Printer Configuration DGL EMULATION MODE (TABLE 4-12) MENU DESCRIPTION Selects how the printer will interpret measurements. • Imperial - factory default. American Standard values. Units of Measure Imperial* • Metric - uses Metric values. Note: n and m commands override this setting and will stay in effect until the printer is taken offline, then returned online. Shifts the vertical start of the print position. This a the user setting for row adjustment. Row Offset 00.
Unit 4: Printer Configuration DGL EMULATION MODE (TABLE 4-12) MENU Heat Cmd (H) Process* DESCRIPTION Determines whether the print intensity commands processed by the printer will be those sent from a host or those set by the printer’s operator panel. • Process - factory default. Downloaded commands take precedence. • Ignore - downloaded commands are ignored and printer settings take precedence. Allows the user to disable the speed commands (Print, Feed, Reverse).
Unit 4: Printer Configuration TGL EMULATION MODE (TABLE 4-13) MENU DESCRIPTION Is the menu selection screen for the EMULATION Mode. TGL Setup Active Print Errors Character Set Slash Zero Image Scale SFCC Select EURO Symbol Speed CMDs AY Intensity CMD U1/U2 Move CMDs XS Sensor Param XS Media ‘C’ Act XS Media ‘D’ Act AR Pre-Feed CMD AX Fine Adj. CMD Page alignment Vert. DPI Adjust Status Response Allows the selection of how the printer will respond to non-TGL format text to either be printed or ignored.
Unit 4: Printer Configuration TGL EMULATION MODE (TABLE 4-13) MENU DESCRIPTION Special Function Control Code. These codes are specific to the delimiters of separate print jobs and commands. They can be customized and therefore changed via this menu so the printer can recognize these alternate control characters. • Auto Select - factory default. The printer selects the SFCC set based upon the received host data. SFCC Select Auto Select* • - is a predefined set.
Unit 4: Printer Configuration TGL EMULATION MODE (TABLE 4-13) MENU XS Media ‘D’ Act Tear-Off* DESCRIPTION Defines which media mode TGL will operate on receipt of a ‘D’ (strip mode) from the issue mode parameter in the XS command. Any of the supported media modes can be selected. When Ignore is selected, TGL will use the issue mode as configured through Media Handling under the Media Control menu. The factory default is Tear-Off. AR Pre-Feed CMD Process* AR Pre-Feed Command.
Unit 4: Printer Configuration IGL EMULATION MODE (TABLE 4-14) MENU DESCRIPTION Allows the selection of the specific emulation to be selected from a list. Select IGL* The allowable emulation options are: PGL for Printronics, ZGL for Zebra, TGL for TEC, IGL for Intermec, SGPL for SATO, and DGL for Datamax. Is the menu selection screen for the EMULATION Mode.
Unit 4: Printer Configuration IGL EMULATION MODE (TABLE 4-14) MENU IBM Translation Disable* DESCRIPTION Select whether the data sent to the printer is translated as standard ASCII or EBCDIC. Many IBM Mini/Main-Frame computers use EBCDIC which does not directly translate to ASCII. • Disable - factory default. The IBM version of the selected character will not be used. • Enable - the IBM version of the selected character set will be used.
Unit 4: Printer Configuration IGL EMULATION MODE (TABLE 4-14) MENU TOF set Cmd (F) Process* DESCRIPTION Top-Of-Form Set Command. This menu defines if the SIF command which sets the start print point, is acknowledged. • Process - factory default. Acknowledges the commands. • Ignore - does not acknowledge the commands. LRP adj. Cmd (f) Process* Label Rest Point Adjust Command. This menu defines if the SIf command is acknowledged. • Process - factory default. Acknowledges the commands.
Unit 4: Printer Configuration IGL EMULATION MODE (TABLE 4-14) MENU IGL Setup Save state* DESCRIPTION This menu saves the current state of the printer to flash memory. The pages, formats, and fields that currently exist in RAM memory save to flash memory and are restored at power up. This allows the format to be sent once and make it resident in the printer. Note: Saving the state does not save general printer settings for which configuration menus are provided.
Unit 4: Printer Configuration DIAGNOSTICS MODE (TABLE 4-15) MENU DESCRIPTION Allows varification of proper printer operation and print quality through the selection of various test print options. • Checkerboard - factory default. Helps identify marginal print head elements, edge sharpness, and uneven print quality. • Grey - helps identify burned out print head elements and uneven print quality. • Grid - helps identify edge sharpness and uneven print quality. • Current Config.
Unit 4: Printer Configuration DIAGNOSTICS MODE (TABLE 4-15) MENU DESCRIPTION Is an informational screen that displays that the error log is clearing. Error Log Clear Is an informational screen that displays the amount of flash memory installed. DIAGNOSTICS FLASH Installed 8 Megabytes Is an informational screen that displays the amount of DRAM installed.
Unit 4: Printer Configuration DIAGNOSTICS MODE (TABLE 4-15) MENU DIAGNOSTICS DESCRIPTION Is an informational screen that displays the print head resolution in stalled in dots per inch (203 or 305 dpi). Head Type XXX DPI Is an informational screen that displays the applied print head voltage. DIAGNOSTICS Head Voltage XX.XX +/- X.XX volts PRINTER MANAGEMENT MODE (TABLE 4-16) MENU DESCRIPTION Permits entry into the INTERFACES Mode. INTERFACES Is the menu selection screen for the INTERFACES Mode.
Unit 4: Printer Configuration PRINTER MANAGEMENT MODE (TABLE 4-16) MENU DESCRIPTION Is the menu selection screen for the Printer Management Mode. Printer Mgmt SNC Port Mgmt Protocol SNC Port Number SNC Port Timeout Status Port Numb Mgmt Port Number SNC Port Disable* Serial Ethernet SATO Net Connect Port. Allows selection of which port the printer expects SNC to connect with via Ethernet or Serial. • Disable - factory default. Not activated. • Serial - connects to serial port.
Unit 4: Printer Configuration PRINTER MANAGEMENT MODE (TABLE 4-16) MENU DESCRIPTION This menu disables the serial port. Deselect Serial Host Interface Allows setting the baud rate for the serial interface. The baud rate is the speed serial data is transferred between the host computer and the printer. The options for RS232 and RS422 are 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baud.
Unit 4: Printer Configuration QUICK MENUS (TABLES 4-17 THROUGH 4-20) MENU OFFLINE Display Intensity DESCRIPTION Indicates the printer has been removed from the online status. Is in a condition that allows menu changes. Is a display screen of the printer’s current LCD brightness level. By pressing the left or right arrow keys of the printer’s operator panel, the brightness of the LCD decrease or inceases respectively. Set to XX ONLINE Buffer Cleared STANDBY . . .
Unit 5: Troubleshooting TROUBLESHOOTING • • • • GL408-412e Operator’s Manual Error Signal Troubleshooting Troubleshooting Table Interface Troubleshooting Test Print Troubleshooting 5-1
Unit 5: Troubleshooting ERROR SIGNAL TROUBLESHOOTING ERROR SIGNALS DISPLAY EXPLANATION SOLUTION The printer could not find any DRAM. Power off the printer for 15 seconds, then power on again. If the problem persists, contact an authorized customer service representative. The printer found a defactive memory location. Power off the printer for 15 seconds, then power on again. If the problem persists, contact an authorized customer service representative.
Unit 5: Troubleshooting ERROR SIGNALS DISPLAY DOWNLOADER ERROR BEYOND 32MB EFC EXPLANATION SOLUTION Printer contains an 32MB EFC and the firmware Contact an authorized service representative. attempted to access beyond its limit. Repeat Download DOWNLOADER ERROR BEYOND 64MB EFC Printer contains an 64MB EFC and the firmware Contact an authorized service representative. attempted to access beyond its limit. Repeat Download An attempt was made to download to a full EFC. Delete and optimize files.
Unit 5: Troubleshooting ERROR SIGNALS DISPLAY EXPLANATION A Flash Write failed to complete. SOLUTION Try downloading again or contact an authorized customer service representative. DOWNLOADER ERROR FLASH WRITE #4 Repeat Download DOWNLOADER ERROR FLASH W ADDR BAD An attempt was made to write to flash where it Try downloading again or contact an authorized wasn’t present. customer service representative.
Unit 5: Troubleshooting ERROR SIGNALS DISPLAY ERROR: OCCURRED: CLEARING QUEUES Please Wait EXPLANATION SOLUTION An interim message diplays while the printer Wait. When the asterisk (*) stops rotating, a discards host data it cannot use because a fault different fault message will apear. condition exists. Troubleshoot the final meassge. While the message displays, the asterisk (*) rotates. Problem writing to flash memory. Power off the printer for 15 seconds, then power on again.
Unit 5: Troubleshooting ERROR SIGNALS DISPLAY EXPLANATION Media was not installed or has run out. A break in media has occurred. Media was not correctly routed or installed. SOLUTION Install media. If a break has occurred, reinstall the media. Press the Pause key to clear the fault message. Verify the media sensor is properly posioned. Run Auto-Cal to improve the ability of the sensor Media is correctly installed, but the sensor is not to detect the installed media. detecting it.
Unit 5: Troubleshooting ERROR SIGNALS DISPLAY RFID TAG FAILURE EXPLANATION SOLUTION Failed tag. Error displays in STOP mode Initiate reprint of the label from the host. When causing the printer to halt. the error is cleared, the label with the failed tag moves forward to the next top-of-form position. Check Media RFID TAG MAX RETRY Failed tag. Error displays in OVERSTRIKE Clear the error. When the error is cleared, the mode.
Unit 5: Troubleshooting TROUBLESHOOTING TABLE TROUBLESHOOTING TABLE IMAGE VOIDS Dirty print head. Clean print head. Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn roller. Replace rollers. Poor label quality. Use higher quality media. Ribbon stock and media are mismatched. Consult with media supplier. RIBBON WRINKLING Poor head alignment. Adjust head balance and alignment. Excessive temperature setting Adjust temperature.
Unit 5: Troubleshooting NO PRINTED IMAGE Print head is disconnected. Ensure print head wiring harness is connected on each end. No voltage output. Replace fuse. Test power supply and replace as required. Defective print head. Replace print head and reset counter. Damaged electronics. Replace circuit board. Interface problems. Troubleshoot interface - refer to the next chapter. Data input error. Ensure correct data stream. PRINTER CREATES A BLANK LABEL. Data input error.
Unit 5: Troubleshooting INTERFACE TROUBLESHOOTING This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface used and perform each of the troubleshooting tasks until the problem has been isolated. PARALLEL INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface module is correctly installed. Run self-test to verify. Ensure the printer cable is connected to the appropriate LPT port on the host computer.
Unit 5: Troubleshooting LAN ETHERNET INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there may be a hardware problem. Ensure the cable and its ports are not defective. Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue. Systematically perform checks and tests to isolate the cause.
Unit 5: Troubleshooting TEST PRINT TROUBLESHOOTING Chapter provides instruction on special printing to identify and resolve specific print problems. HEX DUMP Allows the operator to determine if there were problems in the downloading of data. The contents of the print buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is numbered. The center column provides the data in hexadecimal format. And in the right column, same data is provided in the ASC ll format.
Unit 5: Troubleshooting NOTE: The only print problem that the following sample test label does not display is fading of print image from one side of the label to the other. This is the result of improper print head balance. Visually inspect these rows for voids indicating defective head elements. Verifies printer settings. Line sharpness is determined by print speed and darkness. Verifies program data. Compare this scale on each side to ensure the print is evenly spaced vertically.
Unit 6: Maintenance MAINTENANCE • • • GL408-412e Operator’s Manual Cleaning Procedures Replacement Procedures Adjustment Procedures 6-1
Unit 6: Maintenance CLEANING PROCEDURES Cleaning of the printer is a necessary maintenance activity to ensure print quality and longer printer life. There are tow basic types of cleaning involved; the removal of loose debris and the removal of residue. Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue.
Unit 6: Maintenance REPLACEMENT PROCEDURES This chapter provides in-depth instruction on all primary component and assembly replacement, in addition to most secondary components. Use the text in conjunction with their accompanied graphics to ensure complete comprehension throughout the process. Especially observe all cautionary or warning notations. CAUTION: STATIC ELECTRICITY CAN RESULT IN COMPONENT DAMAGE. OBSERVE APPROPRIATE GROUNDING PROCEDURES WHEN REPLACING ANY COMPONENTS.
Unit 6: Maintenance FUSE REPLACEMENT The fuse is wired to the power receptacle and protects the printer from power surges from the electrical source. If a surge of electricity reaches the fuse, its filiment will melt creating a disruption of the flow. In order to bridge the gap so the printer may again be functional, the damaged fuse must be replaced. To replace the fuse, unscrew the fuse cap from the fuse cylinder, remove the damaged fuse from the cap, and insert the replacement fuse in its place.
Unit 6: Maintenance MEDIA PLATEN ROLLER REPLACEMENT The media platen roller is considered to be a high-wear component due to constant treading of the print media against its contact surface. This constant contact will eventually wear grooves into the rubber material and negatively affect print output. To replace the platen roller, loosen the securing the retaining bracket to the lower print assembly, then withdraw the bushing from the end of the platen roller assembly.
Unit 6: Maintenance ADJUSTMENT PROCEDURES This chapter covers all of the printer and printer accessory adjustments. These adjustments include mechanical adjustments required following the replacement of components and assemblies, in addition to, the operational adjustments required following a job change. LABEL SENSOR POSITIONING The label sensor assembly provides a mounting apparatus for the eye-mark, gap, and paper-end sensors.
Unit 6: Maintenance PRINT HEAD BALANCE ADJUSTMENT Print head balance is the equalization of pressure against the platen roller from one end to the opposite. If the print head balance is out of adjustment, the printed image will be darker on one side of the label than the other and the media will be prone to travel in the direction of least resistance. To adjust balance, a scaled dial allows adjustment based on the width of the media used.
Unit 6: Maintenance PRINT HEAD PRESSURE Print Head Pressure allows for the print head to be adjusted to accommodate different media types (thicknesses). The pressure setting lever is two posiiton (normal and high). The table that follows coorelates the media media used with apressure setting. To adjust the pressure lever, the balance dial must be set to the “A” position. Once the pressure is properly set, return the balance dial to its previous position.
Unit 6: Maintenance PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for the printed image to be consistant across the label. By turning the alignment dial upward or downward, that end of the print head is advanced forward or backward respectively. To adjust the alignment, open the print head, turn the alignment dial, and print a test label. Repeat that process until remedy is achieved.
Unit 6: Maintenance RIBBON GUIDE ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids will occur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following not being perfectly parallel: ribbon spindle, print head, ribbon roller, or ribbon guide. The purpose of the adjustable ribbon guide is to compensate for the axis deviations of the other three.
Unit 6: Maintenance RIBBON ROLLER ALIGNMENT If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids will occur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following not being perfectly parallel: ribbon spindle, print head, ribbon roller, or ribbon guide. The purpose of the adjustable ribbon roller is to compensate for the axis deviations of the other three.
