Specifications

54 DR300
5. Troubleshooting Operation Manual
lf printing darkness is too light or
too dark?
Reset print darkness via user mode set-
ting.
lf platen roller is dirty? Wipe dirt off from the platen roller with
cleaning kit.
lf thermal head is dirty or
label sticks on it?
Clean dirt or label glue off from thermal
head with cleaning kit.
Remove label if it sticks on the print head.
Avoid removing with metallic tool to pre-
vent damage to the print head.
lf dirty label is used? Use clean label.
lf genuine label, carbon ribbon
exclusively for the equipment are
used?
Genuine label, carbon ribbon exclusively
for this equipment must be used.
Print image shifts from its position.
If label, carbon ribbon are properly
set?
Check if label, carbon ribbon are fixed
firmly and at correct position by lifting
head assembly.
lf platen roller is dirty? Clean dirt off from the platen roller with
cleaning kit.
lf deformed label, carbon ribbon is
used?
Use new label, carbon ribbon which are
in good conditions.
lf genuine label, carbon ribbon
exclusively for the equipment are
used?
Genuine label, carbon ribbon exclusively
for this equipment must be used.
lf content of data, signal from the
computer are correct?
Reset printer with power off/on.
lf similar message is displayed, check
content of software and communication
configuration settings at the computer
side.
lf print position offset setting is cor-
rect?
Adjust print position offset.