Specifications

Operation Manual 5. Troubleshooting
DR300 53
5. Troubleshooting
5.1 Print Quality Problems
Nothing is displayed on the display
Check Point Remedy
lf power cable is firmly plugged into
the power outlet?
Plug power cable again in the outlet
firmly.
lf power cable is firmly plugged into
the equipment?
Plug power cable again in the power con-
nector firmly?
lf power cable is damaged? Replace power cable.
If Fuse on is OK? Check the fuse at the back of printer. lf it
was blown, exchange with equivalent
fuse.
lf it is blown again after exchange, con-
tact local dealer.
lf current is supplied to the outlet
for power supply to the equipment?
Check power source for the power supply
outlet. lf there is not problem for the
power source, check the electricity sup-
ply of the building.
Check for any power shut down.
Paper feeds, but no printing
lf thermal head is dirty or label
sticks on, it?
Clean dirt off from thermal head with cle-
aning kit if print head is dirty. Avoid using
metallic tool which may damage print
head.
lf genuine label, carbon ribbon
exclusively for the equipment are
used?
Genuine label, carbon ribbon exclusively
for this equipment must be used.
lf pitch sensor is dirty? Clean dirt off from pitch sensor with cle-
aning kit.
Poor print image
lf label, carbon ribbon are properly
set?
Check if label, carbon ribbon are fixed
firmly and at correct position by lifting
head assembly.