DR 300 Operation Manual
SATO Group of Companies BARCODE SATO INTERNATIONAL PTE LTD 438A Alexandra Road #05-01/ 02, Alexandra Technopark, Singapore 119967 Tel: +65-6271-2122 Fax: +65-6271-2151 Website: www.barcodesato.com Email: sales@sato-int.com SATO EUROPE NV Leuvensesteenweg 369, 1932 Sint-Stevens-Woluwe, Brussels, Belgium Tel: +32 (0)-2-788-80-00 Fax: +32 (0)-2-788-80-80 Website: www.sato-europe.com Email: info@sato-europe.
Warning It is essential that the safety and operating procedures contained within this manual be brought to the attention of, and are used by, all personnel likely to operate this printer/product. This printer/product must only be used for the purpose for which it was designed. This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Consumables Always use SATO carbon ribbons or equivalent. The use of incorrect materials may cause malfunctions of the printer and void the warranty. Conventions Text that appears bold italic and all in capitals such as LABEL refers to a key or an LED on the operation panel. Text that appears enclosed in brackets such as refers to an Escape sequence of a data string. Text that appears bold italic such as On-Line refers to a function or to a result.
Contents 1. Overview and Specifications .......................................................... 7 1.1 Dimensions ......................................................................... 7 1.2 Components ....................................................................... 8 1.3 Specifications ................................................................... 10 1.4 Ribbon .............................................................................. 14 1.5 Installation Considerations ................
5.2 Troubleshooting the RS232C (Serial) Interface ................ 55 5.3 Error Signals ..................................................................... 56 6. Maintenance ................................................................................ 57 Appendix ...........................................................................................
Operation Manual 1. 1. Overview and Specifications Overview and Specifications The DR300 is a true stand-alone printer designed to meet the needs of the most discerning users. With a resolution of 8 dots per mm quality labels are assured. The fast 32-bit RISC processor results in the DR300 formatting and printing labels and tags to the highest quality and the fastest through-put speeds up to 125mm per second. The DR300 is designed to print in both Direct Thermal and Thermal Transfer mode. 1.
1. Overview and Specifications Operation Manual 1.
Operation Manual 1. Overview and Specifications Operation panel unit Displays operation and error messages Display For error and operation messages LINE key Switch start/stop printing and ON/OFF data transmission FEED key Feeds label Press FEED to align label to correct position after changing of new label roll. Status Displays status of printer. Green: Printing and data communication are enabled. Red: Error occured. No light: Printing and data communication prohibited.
1. Overview and Specifications Operation Manual Back panel unit RS-232C (Serial interface) Connector KB Touch Screen connector Check pin For factory adjustment EXT Connector Connector for external signal interface VR1 to VR6 For factory variable resistor 1.
Operation Manual 1.
1. Overview and Specifications Operation Manual Paper, Carbon Ribbon Specification Paper Carbon ribbon Size Min. W 25 mm-Max W 80 mm (inciusive of label web) Min. P 19 mm-Max W 181 mm (inciusive of label web) Thickness 0.1 mm-0.26 mm Type Rolled paper Diameter Max outer diameter: 250 mm Type ST111 Length 300 m/roll Width Max 84 mm Thickness 4.
Operation Manual 1.
1. Overview and Specifications Operation Manual Printer Main Body Operation Unit LCD display unit 8 x 2 lines Operation key Feed key LCD display is activated when touch screen is not connected. Paper feeding Line key Temporary halts printing (print pause) LED 2 color LED RED : error display GREEN: On-Iine DIP Switch DIPSW 1 Serial interface (Setting baud rate, etc.) DIPSW 2 Setting operation mode, etc.
Operation Manual 2. 2. Configuration Configuration 2.1 DIP Switch Settings Three DIP switches DSW1, DSW2, and DSW3 are located in the mechanical section of the printer and is accessed through the front door.
2. Configuration Operation Manual Each switch is an eight position “toggle” switch. The ON position is always to the bottom. To set the switches, first switch the unit Off, then position the DIP switches. After placing the switches in the desired positions, switch the printer back on. The switch settings are read by the printer electronics when the printer is switched on again. They will not become effective until this has been done.
Operation Manual 2. Configuration Baud Rate Selection (DSW1-5, DSW1-6) Selects the data rate (bps) for the RS232 port. DSW1-5 DSW1-6 SETTING OFF OFF 9600 OFF ON 19200 ON OFF 4800 ON ON 2400 DSW1 ON OFF 1 2 3 4 5 6 7 8 6 7 8 Protocol Selection (DSW1-7, DSW1-8) Selects the flow control and status reporting protocols.
2. Configuration Operation Manual Head Check Selection (DSW2-3) When selected, the printer will check for head elements that are electrically malfunctioning. DSW2 DSW2-3 SETTING OFF Disabled ON Enabled ON OFF 1 2 3 4 5 6 7 8 5 6 7 8 Hex Dump Selection (DSW2-4) Selects Hex Dump mode. DSW2 DSW2-4 SETTING OFF Disabled ON Enabled ON OFF 1 2 3 4 Receive Buffer Selection (DSW2-5) Selects the operating mode of the receive buffer.
Operation Manual 2. Configuration Size Check (DSW2-7) Controls the length of the loaded media to the size installed by software. DSW2 DSW2-7 SETTING OFF Disabled ON Enabled ON OFF 1 2 3 4 5 6 7 8 Demand Mode (DSW2-8) Enables the Tear-Off function for Dispenser use. DSW2-8 SETTING OFF Disabled ON Enabled DSW2 ON OFF 1 2 3 4 5 6 7 8 Reserved for Future Use (DSW3-1 - DSW3-6) Selecting Protocol Control Codes (DSW3-7) Selects the command codes used for protocol control.
2. Configuration Operation Manual characters cannot be sent from the host. This manual uses the Standard Protocol Control codes for all of the examples. Alternately, the user may define and download a set of custom Protocol Control Codes. Note: If the data being sent to the printer is “Standard” and the printer is set to “Non-Standard” the printer will do nothing. The Protocol Control codes are selected by a DIP switch DSW3-7 on the front panel.
Operation Manual 2. Configuration 2.2 Default Settings Switch Selections All switches are placed in the Off position (default) for shipping. This will result in the following operating configuration: Communications: 8 data bits, no parity, 1 Stop bit, 9600 Baud Protocol: Ready/Busy Receive Buffer: Single Job Protocol Codes: Standard Software Default Settings The printer stores the software settings upon receipt and uses them until they are again changed by receipt of a command containing a new setting.
2. Configuration Operation Manual commands and in the case of conflict between software and control panel settings, the printer will always use the last valid setting.
Operation Manual 2. Configuration 2.3 Printer Adjustments The LCD Panel is used in conjunction with the LINE and FEED switches by the operator to manually enter printer configuration settings. Many of the settings can also be controlled via software commands and in the case of conflict between software and control panel settings, the printer will always use the last valid setting.
2. Configuration Operation Manual Normal Mode When the printer is switched on, the readout will display the following message. ONLINE Q:000000 The LCD Panel will display the ONLINE status on the top line of the display and the bottom line will contain the label quantity (Q) status. The ONLINE message will be changed to OFF Line whenever the print head is opened and closed. As soon as a print job is received, the Quantity message will indicate the number of labels to be printed.
Operation Manual 2. Configuration Print Speed Adjustment There are three SPEED settings on the DR300. Each setting is listed on the bottom line of the display. The current setting is indicated by an underline under one of the speed settings. 1 = 75 mm/s 2 = 100 mm/s 3 = 125 mm/s SPEED 123 To change the setting perform the following steps: STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to the desired setting. 2.
2. Configuration Operation Manual Horizontal Offset Set the Horizontal Offset value to establish a new base reference point. To change the setting perform the following steps: STEP PROCEDURE 1. Use the LINE key to switch between the positive (+) or the negative (-) selection.
Operation Manual 3. 3. Interface Specification Interface Specification 3.1 Overview This section explains the interface specification for the DR300 printer. These specifications include detailed information on how to properly interface your printer with your host system and includes data about the following: • Interface Type • Using The Receive Buffer • RS232C Serial Interface 3.2 Interface Type The RS232C Serial interface allows connectivity to a number of other hosts.
3. Interface Specification Operation Manual 3.3 The Receive Buffer The printers have the ability to receive a data stream from the host in one of two ways. The receive buffer may be configured to accept one print job at a time or multiple print jobs. The single job print buffer is generally used by software programs that wish to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.
Operation Manual 3. Interface Specification “high” or an X-On is sent to tell the host that it can again receive data. See Figure 3-2. 26 0 34 DTR High or X-On DTR Low or X-Off Buffer Available Fig. 3.2 All printer error conditions (i.e., label out, ribbon out) will cause the printer to go busy (DTR “low” or X-Off) until the problem is corrected and the printer is placed on-line. The printer will also be busy if taken off-line from the front panel. 3.
3. Interface Specification Operation Manual Electrical Specifications Connector PIN 13 DB-25S (Female) PIN 1 PIN 14 PIN 25 Cable DB-25P (Male), 1,5m maximum length. For cable configuration, refer to cable requirements appropriate to the RS232C protocol chosen.
Operation Manual 3. Interface Specification Pin Assignments RS232C Interface Signals PIN DIRECTION SIGNAL DESCRIPTION 1 Reference 2 To Host 3 To Printer 4 To Host RTS (Request to Send) Used with Ready/Busy flow control to indicate an error condition. RTS is high and remains high unless the print head is open, (in this case, RTS would return to the high state after the print head is closed and the printer is placed back on-line) or an error condition occurs during printing (e.g.
3. Interface Specification Operation Manual Ready/Busy Flow Control Ready/Busy is the hardware flow control for the serial interface on the printer. By raising/lowering the voltage level on Pin 20 of the RS232 port, the printer notifies the host when it is ready to receive data. Pin 4 (RTS) and Pin 20 (DTR) are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properly.
Operation Manual 3. Interface Specification data. When it is placed back on line manually, it sends an X-On, indicating it is again available for receipt of data. If an error occurs during printing (paper out, ribbon out), the printer sends nothing in the Single Job Buffer mode since the last character transmitted was an X-Off. When the error is cleared and the printer resumes printing, no X-On is sent until the current job is completed and the printer is once again read to receive the next job.
3. Interface Specification Operation Manual (DTR) to pin 6 (DSR) and pin 4 (RTS) to pin 5 (CTS) at the printer end of the cable.
Operation Manual 4. 4. Settings Settings 4.1 Setting Labels or Tags 1. 2. Open cover while power supply is off. Remove label guide and set label. Label Guide 4. 5. To open thermal head turn head lock lever to the direction of the arrow on the lever. Pass paper underneath the pitch sensor and paper guide shaft.
4. Settings 6. 7. Operation Manual Lightly push the entire paper against the paper guide designated position. Adjust the sliding guide until it touches the label. Paper Guide Sliding Guide 8. Turn head lock lever to the direction of the arrow to close the thermal head. Close cover.
Operation Manual 4. Settings 4.2 Setting large diameter rolled label 1. 2. Remove right half of the cover fastened with snap rivets. Pull out 3 snap rivets on the cover by pushing their center with finger. Alter set position of label supply component. Alter position of set screw. Snap Rivets Label Supply Set Screw 3. Insert guide plate in label supply component. Set large diameter rolled paper and rolled label guide.
4. Settings Operation Manual 4.3 Setting carbon ribbon 1. 2. 3 4 Open cover while power supply is off. Open thermal head. Turn head lock lever to the direction of the arrow on lever. Insert carbon ribbon onto ribbon unwinder unit. Insert carbon ribbon to the depth end. (Caution on direction of Face-in-type winding). Set ribbon core on ribbon rewinding unit. Pass carbon ribbon from ribbon unwinder unit to ribbon rewinding unit underneath the thermal print head.
Operation Manual 4. Settings 4.4 Pitch sensor adjustment 1. 2. 3. Open cover while power supply is off. Slide pitch sensor in the direction of the arrow and push it to inner most position. Close thermal head and cover.
4. Settings Operation Manual 4.5 Setting optional types 4.5.1 Dispenser Setting label 1. Open thermal head by raising head lock lever. 2. Pull up pressure bracket of dispenser unit once, then pull down. Pressure Bracket 3. 4. Set label. When setting label on dispenser unit peel 3-4 labels from backing paper and pass the backing paper under the pressure bracket. Lock the print head after label is set, then set pressure bracket.
Operation Manual 4. Settings Stop position adjustment Correct stop position for dispense mode is the position where label is 2-3 mm on backing paper. Adjust OFFSET (VR) to obtain correct stop position. Backwards against printing direction, forward to printing direction. OFFSET VR Caution! 1. There may be cases the dispenser does not function properly due to the thickness of labei used. 2. Printing accuracy at peeling is V (Vertical) direction ± 1.5 mm. 3.
4. Settings Operation Manual 4.5.2 Cutter Paper set position 1. Open cover. 2. Set label. 3. Open thermal head by raising head lock lever. 4. Set the tip of label on platen roller. 5. Close thermal head. 6. Close cover.
Operation Manual 4. Settings Cut position adjustment Cut of Iabel. Correct cutting position is at the label gap portion. Adjust "OFFSET“VR to obtain the correct cut position, backwards against printing direction, forward to printing direction. Cutting on to the label must be avoided because glue that accumulates on the blade will affect cutter blade sharpness.
4. Settings Operation Manual Cutting paper with perforation. As for paper with perforationt 1 mm from perforation is non cut area. Adjust "OFFSET" VR to obtain correct cut position. Cutter replacement Replace cutter when blade becomes blunt and cut edges are snappy. (Please contact sales outlet where you purchased.) Note: 1. Paper thickkness 0,1 mm - 0,26 mm 2. Accuracy of cut is +/- 1,5 mm 3. Paper pitch 25 - 181 mm 4. +/- 1 mm from perforation is non cut area.
Operation Manual 4. Settings 4.5.3 Dropper Dropper 1. Set dropper in front of the cover of printer main body as shown in the following drawing. 2. Attach the dropper to the front cover of printer cutter. Tag Guide Dropper Basic usage of droper 1. First adjust scale position (inclination of bottom plate) corresponding to the size of paper by loosening dropper screw. 2. Adjust the scale according to label pitch for a good stacking position. 3.
4. Settings Operation Manual Stack position adjustment, standard tag (greater than 40 mm) 1. Set stacker scale in between from [Label size] to [Large]. 2. Determine tag guide position by matching with the size of tag to be cut. Tag guide set position 1. When setting a tag guide, set it with space of approx. 3 mm on printer main body side and approx. 3 mm side of tag.
Operation Manual 4. Settings Stack position adjustment, small tag (less than 35 mm) 1. Set stacker scale in between from [Label size] to [Short]. 2. 3. Set guide plate to stacker. This guide plate works to prevent overturning, when small pitch tag is issued. Determine tag guide position by matching to size of tag to be cut.
4. Settings Operation Manual Tag guide set position. 1. When setting tag guide, set it with space of approx. 3 mm on printer main body side and approx. 3 mm on side of tag as shown in the following drawing.
Operation Manual 4. Settings 4.5.4 Rewinder Paper set position 1. Open cover. 2. Set label. 3. Open thermal head by raising head lock lever. 4. Feed the labels through the print area in the normal manner. Feed the labels out and attach to an empty core on the rewind spindle. Wind some revolution to ensure the labels are secure on the core. 5. Close thermal head. 6.
4. Settings Operation Manual 4.5.5 Setting PC Card Printing format and graphic data can be stored in PC card. 128K, 256K, 512K, 1 M, 2M bytes TYPE 11 PCMCIA memory cards (JEIDA Ver4.2/ PCMC1A2 equivalent) are available. Installation. 1. Power off printer and open card cover. There are 2 card slots available. 2. Insert memory card into the designated slot. 3. Confirm direction of memory card before inserting into the slot.
Operation Manual 4. Settings 3. Please use memory card which complies with TYPE 11 JEIDA Ver. 4.2/PCMCIA 2.1 (self-contained battery type) standard. 4. Replace memory card battery when printer prompts low battery message. Battery installation/exchange 1. Confirm and identify the followings: A. Memory Card B. Coin type lithium battery (BR2325 type) and small screw driver (used for battery installation). A B 2. Pull out the battery holder for memory card.
4. Settings 3. Operation Manual Replace battery. Set battery on the battery holder. Push it in the battery holder and lock it by turning the screw 2-3 times in clockwise direction with screw driver. Take caution not to touch the battery with bare hands to prevent poor contact. Periodically replace the memory card battery. When any new memory card is used, it must be formatted. Battery Battery Holder Screw Special remarks • Ensure the battery is installed in the card to preserve stored information.
Operation Manual 5. 5. Troubleshooting Troubleshooting 5.1 Print Quality Problems Nothing is displayed on the display Check Point Remedy lf power cable is firmly plugged into Plug power cable again in the outlet the power outlet? firmly. lf power cable is firmly plugged into Plug power cable again in the power conthe equipment? nector firmly? lf power cable is damaged? Replace power cable. If Fuse on is OK? Check the fuse at the back of printer. lf it was blown, exchange with equivalent fuse.
5. Troubleshooting Operation Manual lf printing darkness is too light or too dark? Reset print darkness via user mode setting. lf platen roller is dirty? Wipe dirt off from the platen roller with cleaning kit. lf thermal head is dirty or label sticks on it? Clean dirt or label glue off from thermal head with cleaning kit. Remove label if it sticks on the print head. Avoid removing with metallic tool to prevent damage to the print head. lf dirty label is used? Use clean label.
Operation Manual 5. Troubleshooting 5.2 Troubleshooting the RS232C (Serial) Interface 1. Is the RS232C Serial cable connected securely to your serial port on the PC (DB-9S Male) and to the RS232C connector on the printer? Warning: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty. 2.
5. Troubleshooting Operation Manual 5.
Operation Manual 6. Maintenance Maintenance This equipment is for printing important information in the form of bar code and character. Periodical preventive maintenance is recommended to keep the printer in good condition. Timing for maintenance. Thermal head, platen roller: After printing every one roll or 150 m of label. Others: After printing every 6 rolls or 900 m of label. Caution for maintenance! 1. The above recommended cleaning frequency is just an estimation.
6. Maintenance Operation Manual Cleaning for pitch sensor unit. Pull out pitch sensor guide unit and clean its bottom portion. If label stuck, remove pitch sensor guide unit from the shaft groove by pulling the stopper in the arrow direction, pull it out and clean its bottom area. Print head unit. Clean print head unit and platen roller Print Head Platen Roller Pitch Sensor Unit Cleaning with rubbing sheet. Usage of rubbing sheet is indicated on the rubbing sheet.
Operation Manual Appendix Appendix DR300 59
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