CL608e/612e Printer Frequently Asked Questions
SATO Group of Companies BARCODE SATO INTERNATIONAL PTE LTD 438A Alexandra Road #05-01/ 02, Alexandra Technopark, Singapore 119967 Tel: +65-6271-2122 Fax: +65-6271-2151 Website: www.barcodesato.com Email: sales@sato-int.com SATO EUROPE NV Leuvensesteenweg 369, 1932 Sint-Stevens-Woluwe, Brussels, Belgium Tel: +32 (0)-2-788-80-00 Fax: +32 (0)-2-788-80-80 Website: www.sato-europe.com Email: info@sato-europe.
CL608e/612e FAQs Contents 1. General ......................................................................................... 1 What do I receive when I buy a SATO CL 608/612e Printer? ........ 1 What options are available with my CL 608/612e? ........................ 1 Do I receive a driver with my CL 608/612e? .................................. 1 What type of software do I need for my printer? ............................ 1 Which languages does my SATO printer support? ........................
FAQs CL608e/612e 3. Troubleshooting ........................................................................... 6 The display is blank. What is wrong? ............................................. 6 A label is fed but nothing is printed on it. What should I do? ......... 6 I sent a print job but nothing has happened. What do I do? .......... 6 The print quality is poor or the barcodes are not readable. What do I do? ................................................................................
CL608e/612e 1. FAQs General What do I receive when I buy a SATO CL 608/612e Printer? Along side your SATO CL 608/612e printer you will receive a power cable, an operation manual, an empty core for carbon ribbon and lapping paper.
FAQs CL608e/612e USB, (12Mbit/s), LAN (TCP/IP Protocol 10/100 Base T) and IBM Twinax/Coax. Can I work from my Windows ™ environment? Yes. A SATO printer can work from with any Windows ™ system, as long as the corresponding driver is used. Can I work from my SAP™ environment? Yes. The SATO Dynamic Aviator software includes an option that makes it possible to export label data to SAP R/3 ™. Can I work from AS400™? The CL608/612e SATO printer can be switched over to non-standard protocol.
CL608e/612e FAQs ing the label material and application. Your local SATO supplier will be able to advise you. How often should I clean my SATO CL 608/612e? SATO printers need very little maintenance other than the occasional clean. By using the SATO Thermal Printer Cleaning Kit you will be ensuring the longevity of your printer. What is a memory card? A PCMCIA memory card saves information, which can be used again later. The battery back up means that information cannot be lost.
FAQs 2. CL608e/612e Set-up and Use How do I connect my printer to my computer? To connect the SATO printer CL 608/612e to a PC or host, the following interfaces are available: ECP Parallel (IEEE 1284), Centronics Parallel, RS232 Standard, RS232 Highspeed, USB,(12Mbit/s), LAN (TCP/IP Protocol 10/100 Base T), IBM Twinax/Coax, RS422/ 485.
CL608e/612e FAQs How do I change the darkness setting? There are 5 darkness settings. The highest numbers represent the darker settings and the current setting is indicated by an underline under one of the range settings. To view the settings you must go into the User mode by pressing the LINE key once (the printer display shows OFFLINE). Next, press the FEED and LINE keys simultaneously to see "PRINT DARKNESS" on the display. To move the underline to the desired setting, press the LINE key.
FAQs 3. CL608e/612e Troubleshooting The display is blank. What is wrong? • Check that the power switch is turned on. • Check that all cable connections have been made properly. • Check that the supply cable is not damaged. • Make sure the fuse is O.K. A label is fed but nothing is printed on it. What should I do? • Confirm that the label is wide enough for the image being printed. • If you are using direct thermal mode, make sure you have direct thermal labels installed.
CL608e/612e FAQs • Check for wrinkles on the carbon ribbon. • Make sure the print head is clean. • Unreadable barcodes can also occur if the barcode size is too big or too small. Confirm that they are within barcode specifications. • Confirm that the scanner is set up to read the barcode type printed. • Make sure you are printing a standard barcode symbology and that the characters you are trying to encode are legitimate. • Make sure that the label media and the carbon ribbon are compatible.
FAQs CL608e/612e The CL 608/612e should be delivered ready to detect a gap label (DSW-2-2=OFF). Make sure that the gap between labels is also more than 3mm; otherwise it will not be detected. If using the I-mark sensing method (black bar between each label) DSW2 must be ON and the I-mark must be more than 3mm wide and bold. The LCD displays "FRAMING ERROR". What should I do? "Framing Error" appears on the LCD screen when the printer is unable to interpret the data sent.
