Specifications

Operation Manual 5. Troubleshooting
CL608e/612e 39
Symptom Probable Cause Suggested Corrective Action
Smearing Poor quality labels Select better suited carbon Rib-
bon
☺
Poor quality ribbons
Use genuine SATO ribbons
☺
Foreign material on head/pla-
ten
Clean head and platen
☺
Foreign material on labels
Use high quality label stock
☺
Excessive print head energy
Adjust darkness control
☺
Excessive print speed
Adjust print speed
☺
Excessive head pressure Use correct head pressure posi-
tion

No Ribbon
Movement
Incorrect ribbon core size
Use genuine SATO ribbons
☺
Loose drive clutch Adjust clutch tension 
Loose platen drive belt Adjust/replace belt 
No + 24 volt output Test power supply and replace if
required

Loose service screws on
rewind pulley
Tighten service screws 
Damaged electronics Replace circuit board 
No Label
Movement
Loose/broken platen drive belt Adjust/replace belt 
Incorrect label pitch sensor
selected
Select correct label sensor type
(DSW2-2)
☺
No +24 volt output Replace fuse on main PCB 
Test power supply and replace if
required

Loose set screw on platen
pulley/stepper motor
Tighten set screws 
No Printed
Image
Print head not connected Verify print head connector fully
seated at head and PCB

Ribbon upside down
Use genuine SATO ribbons
☺
No + 24 volt output Test power supply and replace if
required
