Specifications

38 CL608e/612e
5. Troubleshooting Operation Manual
5.2 Print Quality Problems
Symptom Probable Cause Suggested Corrective Action
Image
Voids
Poor quality labels Use thermal transfer compatible
stock
☺
Poor quality ribbons
Use genuine SATO ribbons
☺
Ribbon not matched to label
stock
Check with media suppliers
☺
Damaged electronics Replace circuit board 
Damaged Platen Replace Platen 
Ribbon
Wrinkle
Poor Head Alignment Adjust head balance 
Adjust ribbon roller 
Adjust head alignment 
Poor Ribbon Tension Adjust ribbon tension 
Worn Platen Replace platen 
Foreign material on head or
platen
Clean head and platen
☺
Foreign materials on labels
Use high quality label stock
☺
Damaged print head Replace print head 
Light
Images
Poor quality labels Use thermal transfer compatible
stock
☺
Poor quality ribbons
Use genuine SATO ribbons
☺
Low print head energy/dark-
ness
Adjust darkness control
☺
Low print head pressure Use correct head pressure posi-
tion

Ribbon not matched to label
stock
Select better suited carbon Rib-
bon
☺
Low ribbon drive torque
No ribbon movement
Adjust ribbon drive clutch 
Foreign material on head
Clean head and platen
☺
Poor head alignment Align Print Head 
Excessive print speed
Reduce print speed setting
☺