CL608e/612e Printers Operation Manual Issued December 2000
SATO Group of Companies www.satoworldwide.com SATO INTERNATIONAL PTE LTD SATO EUROPE NV 438A Alexandra Road #05-01/ 02, Leuvensesteenweg 369, Alexandra Technopark, 1932 Sint-Stevens-Woluwe, Brussels, Singapore 119967 Belgium Tel: 65-6271-2122 Tel: 32 (0)-2-788-80-00 Fax: 65-6271-2151 Fax: 32 (0)-2-788-80-80 Email: sales@sato-int.com Email: info@sato-europe.
Warning It is essential that the safety and operating procedures contained within this manual be brought to the attention of, and are used by, all personnel likely to operate this printer/product. This printer/product must only be used for the purpose for which it was designed. This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Consumables Always use SATO carbon ribbons or equivalent. The use of incorrect materials may cause malfunctions of the printer and void the warranty. Conventions Text that appears bold italic and all in capitals such as LABEL refers to a key or an LED on the operation panel. Text that appears enclosed in brackets such as refers to an Escape sequence of a data string. Text that appears bold italic such as On-Line refers to a function or to a result.
Contents 1. Specifications ................................................................................. 1 2. Introduction .................................................................................... 3 2.1 Installation Considerations ................................................. 3 2.2 Ribbon ................................................................................ 3 2.3 Dimensions ......................................................................... 4 2.4 Operator Panel ..........
5.1 Troubleshooting Tables ..................................................... 37 5.2 Print Quality Problems ...................................................... 38 6. Cleaning and Maintenance .......................................................... 41 6.1 Introduction ....................................................................... 41 6.2 Cleaning the Print Head, Platen and Rollers .................... 42 6.3 Cleaning the Label Sensor Unit ........................................
Operation Manual 1. 1. Specifications Specifications The major difference in the CL608e and the CL612e printers is the resolution of the Print Head. The CL608e with its 203 dpi Print Head provides an economical labeling solution for most applications. The CL612e provides a higher print resolution, 305 dpi, to give laser quality printing. It is useful when higher resolution is needed for detailed graphic images.
1. Specifications Operation Manual Label Sensing Reflective Sensor (I-mark), bottom reading See-through Sensor (Gap), movable CPU 32 bit SH3 RISC Processor/ 133MHz Memory Capacity 16MB SDRAM; 2,9MB Input Buffer; 2MB Flash Memory Internal (standard) Memory Expansion Optional: - Internal: 4MB Flash Memory SIMM Card - External: up to 4MB S-RAM Card or up to 16MB Flash Card Interfaces ECP Parallel (IEEE 1284) Centronics Parallel RS232C Standard (2400 – 19.200 Baud) RS232C Highspeed (9600 – 57.
Operation Manual 2. 2. Introduction Introduction The SATO CL608e/612e Printer Operation Manual provides information for installing and maintaining the SATO CL608e/612e printer. Step-by-step maintenance instructions are included in this manual with typical problems and solutions. It is recommended that you become familiar with each section in this manual before installing and maintaining the printer.
2. Introduction Operation Manual 2.3 Dimensions NOTE: The exact position of components may vary, depending on the model.
Operation Manual 2. Introduction 2.4 Operator Panel Parts of the operation panel The operation panel consists of a LCD display, five LED indicators, two push-buttons, two DIP switch arrays and four adjustment potentiometers. All of these are accessible from the front of the printer. They are used to set the printer operating parameters and to indicate the status of the printer to the operator.
2. Introduction Operation Manual LEDs: POWER: LED illuminated when the power is on. LABEL: LED illuminated when label supply is out. RIBBON: LED illuminated when ribbon motion sensor does not detect any ribbon motion. ERROR: LED illuminated when there is a system fault such as open print head, interface or system error. ONLINE: LED illuminated when printer is ready to receive data. It is turned on and off by toggling the LINE key. Push-buttons: LINE Push-button.
Operation Manual 2. Introduction 2.5 Rear Panel Power switch: To switch power on or off AC input: Input 230V 50/60Hz connector. Use the cable provided. AC fuse: Input power protection. Type 3A/250V, 20x5mm. Modular Interfaces: IEEE 1284 ECP Parallel, RS 232C High Speed Serial up to 57600bps; LAN Ethernet; USB, Twinax/Coax, RS422/485, RS232C up to 19200bps and Standard Parallel. EXT: External signal connector. Memory Card Slot: Optional for PCMCIA cards.
2. Introduction Operation Manual 2.6 Switches And Sensors Ribbon End Sensor: This sensor is a motion detector sensor that signals the printer when the ribbon supply is turning. Head Open Switch: When the print head is opened, this switch is activated and the printer will stop printing. Label Sensor Unit: This sensor unit contains two types of sensors, one for label gap (movable, 25 - 90mm from the inner label edge)) and one for I-Mark sensing (fixed).
Operation Manual 2. Introduction 2.7 Computer Connections 2.7.1 Bi-directional parallel interface (standard) 1. Turn off the power of the printer. Using an interface cable connect the computer to the bi-directional parallel interface connector at the rear panel of the printer. 2. Be sure to use a IEEE 1284 compatible cable. Connector: 36 PIN Amp Max.
2. Introduction Operation Manual 2.7.2 Optional interface (RS-232C) This printer operates by being connected to a computer. 1. Turn off the power of the printer. Using an interface cable connect the computer to the optional interface connector at the rear panel of the printer. 2. Interface Cable The wire connection varies depending on the communication product. Prepare an appropriate cable for the communication protocol. Connector: DSUB-25S. Cable length: Less than 5 meters.
Operation Manual 2. Introduction 2.7.3 Optional Interface (USB) This printer operates by being connected to a computer. 1. Turn off the power of the printer. Using an interface cable connect the computer to the optional interface connector at the rear panel of the printer. 2. Interface Cable USB connector for a printer is specified as a Type B Receptacle. Please use a Type B cable when you connect it with the printer. 2.7.4 Optional Interface (LAN) This printer operates by being connected to a Network.
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Operation Manual 3. 3. Configuration Printer Configuration 3.1 DIP Switch Settings Two DIP switches DSW2 and DSW3 are located under the front cover panel and a DSW1 switch is located on an optional RS232 serial interface board.
3. Configuration Operation Manual 3.1.1 RS232 Transmit/Receive Setting Data Bit Selection (DSW1-1) This switch sets the printer to receive either 7 or 8 bit data bits for each byte transmitted. DSW1-1 SETTING *OFF 8 Data Bits ON 7 Data Bits DSW1 ON OFF 1 2 3 4 5 6 7 8 Parity Selection (DSW1-2, DSW1-3) These switches select the type of parity used for error detection.
Operation Manual 3. Configuration Communication Protocol Selection (DSW1-7, DSW1-8) Selects the flow control and status reporting. DSW1-7 DSW1-8 SETTING *OFF *OFF Rdy/Bsy OFF ON Xon/XOff ON OFF Status 3 ON ON Status 4 DSW1 ON OFF 1 Note: 2 3 4 5 6 7 8 For Status 4 the DSW2-8 must be set to OFF Print Mode Selection (DSW2-1) Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon.
3. Configuration Operation Manual Hex Dump Selection (DSW2-4) Enables Hex Dump mode. DSW2 DSW2-4 SETTING *OFF Disabled ON ON Enabled OFF 1 2 3 4 5 6 7 8 Receive Buffer Selection (DSW2-5) Selects the operating mode of the receive buffer. DSW2 DSW2-5 SETTING OFF Single Job *ON Multi Job ON OFF 1 2 3 4 5 6 7 8 5 6 7 8 Download Mode (DSW2-6) For Firmware Download.
Operation Manual 3. Configuration Selecting Protocol Control Codes Protocol control codes are the special control characters that prepare the printer to receive instructions. For example, the character tells the printer that a command code will follow and the character asks for the printer status. There are two pre-defined sets of Protocol Control codes to choose from. Each set is made up of six special characters.
3. Configuration Operation Manual Compatibility Mode Selection (DSW2-8) Software command compatibility with earlier SATO model printers. DSW2 DSW2-8 SETTING *OFF Status 4 ON ON OFF Compatibility 1 2 3 4 5 6 7 8 Mode Selection (DSW3-1 and DSW3-2) Selects the operating mode of the printer.
Operation Manual 3. Configuration Back Feed Selection (DSW3-4) When Back-Feed is enabled, the printer will position the label for dispensing/cutting and retract it to the correct print position before printing the next label. DSW3 DSW3-4 SETTING ON *OFF Enabled ON Disabled OFF 1 2 3 4 5 6 7 8 Note: Back Feed function only works, if Tear Off, Cutter or Dispenser is selected. See DSW3-1, 3-2.
3. Configuration Operation Manual Repeat Print via External Signal (DSW3-8) Allows the applicator to reprint the current label in the print buffer. DSW3-8 SETTING *OFF Disabled ON Enabled (Output on Pin 7) DSW3 ON OFF 1 2 3 4 5 6 7 8 Note: The DIP Switch functions listed incorporate the latest firmware revisions at the time of printing. * Factory Default.
Operation Manual 3. Configuration 3.1.2 External Connector PIN Assignments PIN DIRECTION 1 To Host 2 Reference 3 To Host Ribbon Out - This pin goes low when the ribbon is out. 4 To Host Error - This pin goes low when the printer detects an error condition such as head open or receiving buffer full. 5 To Printer Print Start - The printer will print one label when this pin is pulled to ground. This signal must be enabled by placing switch DSW3-5 on the Control Panel in the OFF position.
3. Configuration Operation Manual vide a signal level of +5V for a true condition and 0V when a false condition exists. The maximum voltage that can be applied to these pins is +50V and the maximum current they can sink is 500 milliamps.
Operation Manual 3.
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Operation Manual 3.2 3. Configuration Default Settings Switch Selections All switches except DSW2-5 are placed in the OFF position (default) for shipping.
3. Configuration Operation Manual 3.3 Printer Adjustments The LCD Panel is used in conjunction with the LINE and FEED switches by the operator to manually enter printer configuration settings. Many of the settings can also be controlled via software commands and in the case of conflict between software and control panel settings, the printer will always use the last valid setting.
Operation Manual 3. Configuration 3.3.3 Print Darkness Setting There are three PRINT DARKNESS (or heat range) settings. The higher numbers represent darker settings. The current setting is indicated by a blinking cursor on one of the range settings. To change the setting perform the following steps: 1. Use the LINE key to step the blinking cursor to the desired setting. PRINT DARKNESS 1(L) 2(M) 3(D) 2.
3. Configuration Operation Manual 3.3.5 Pitch Offset and Direction The label pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The leading edge position of the label can be adjusted relative to the print head +/- 49 mm in increments of 1 mm using the following procedure. Once the position is set, it can be adjusted +/- 3.75 mm using the PITCH potentiometer on the adjustment panel.
Operation Manual 3. Configuration position and 9 mm for second position after which it will automatically wrap and start of “00” again. The pitch direction set in the previous step will be displayed in front of the Offset setting. 4. Once the setting is correct, press the FEED key to accept the setting and advance to the Cancel Print job display. 5. You may wish to check your settings by printing a test label after you have completed the adjustments to ensure that they are correct. 3.3.
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Operation Manual 4. 4. Media Loading Media Loading 4.1 Loading Labels or Tags Step 1 Step 2 Open the side access door by swinging it up. The hinge system automatically dampens the movement to prevent the door from inadvertently falling and possibly causing injury to the operator. Open the print head assembly by turning the head latch toward the rear of the printer. The print head assembly is spring-loaded and will automatically open as soon as the head latch is disengaged.
4. Media Loading Step 6 Step 7 Operation Manual When using fanfold labels (or tags) set them on a flat surface behind the printer. Pass the labels (printing side up) through the slot and under the label unwind bracket. Open the feed roller assembly by squeezing the green tab and the release tab together. The feed roller assembly is spring loaded and will open automatically when the latch is disengaged.
Operation Manual Step 10 4. Media Loading If the ribbon is already loaded, close the print head assembly by pushing downward on the green tab until it latches closed. Green Tab Print Head Assembly Head Latch Step 11 Step 12 Note: If the ribbon is not loaded, see the following description for loading instructions. Adjust the print head pressure knob based on the media you have loaded.
4. Media Loading Operation Manual 4.2 Insert Carbon Ribbon Step 1 Step 2 Step 3 Open the side access door by swinging it up. The hinge system automatically dampens the movement to prevent the door from inadvertently falling. Open the print head assembly by turning the Head Latch toward the rear of the printer. The print head assembly is spring-loaded and will automatically open as soon as the head latch is disengaged.
Operation Manual Step 6 4. Media Loading Load the ribbon behind and over the top of the ribbon rewind spindle and tape it to the ribbon core. Tape Step 7 Step 8 Manually turn the rewind spindle to wrap the ribbon onto the core making one to two turns to secure it. If the labels or tags are already loaded, close the print head assembly by pushing downward on the green tab until it latches closed.
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Operation Manual 5. 5. Troubleshooting Troubleshooting The design of the SATO CL-608e/612e printer is based upon proven technology and reliable components. When a problem occurs, the solution can be easily traced using the troubleshooting tables in this section. This table list symptoms, probable causes, and suggested corrective actions. Both print quality and general operational problems are listed in the troubleshooting table. 5.
5. Troubleshooting Operation Manual 5.
Operation Manual Symptom Smearing Probable Cause 5.
5. Troubleshooting Symptom Probable Cause No Printed Image Damaged print head Damaged electronics Back light Most common failure of printer but no is DOA situation. The most words on likely cause is the ribbon cable display or no has fallen out or not seated display. fully into connector.
Operation Manual 6. 6. Cleaning and Maintenance Cleaning and Maintenance 6.1 Introduction Contents: The following is contained in this chapter: • Cleaning the print head, platen and rollers • Cleaning the sensors Proper handling: The print head contains a precise printing surface that must be carefully protected from mechanical damage.
6. Cleaning and Maintenance Operation Manual 6.2 Cleaning the Print Head, Platen and Rollers Cleaning the Print Head using Print Head Cleaner Print Head Head Latch Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 42 Switch OFF the power to the printer. Open the label access door. Open the print head assembly by turning the head latch toward the rear of the printer. The print head assembly is spring-loaded and will automatically open as soon as the head latch is disengaged.
Operation Manual 6. Cleaning and Maintenance Cleaning the Print Head using the Lapping Film (SEG No. 1938) Step 1 Cut the lapping film with a pair of scissors or a sharp knife to 180mm width. Step 2 Switch OFF the power to the printer. Step 3 Place the lapping film between print head and platen with the abrasive side face-up. Close the print head with the head latch. Step 4 Pull the cleaning film by hand slowly toward the front of the printer. Step 5 Repeat steps 3 and 4 two or three times.
6. Cleaning and Maintenance Operation Manual Cleaning the Platen Step 1 Switch OFF the power to the printer. Step 2 Open the label access door. Step 3 Open the print head assembly by pushing the head latch toward the rear of the printer. The print head assembly is spring-loaded and will automatically open as soon as the head latch is disengaged. Step 4 Apply any SATO approved thermal printer cleaner to a clean wipe. Step 5 The platen is the rubber roller directly below the print head.
Operation Manual 6. Cleaning and Maintenance Cleaning the Roller and Label Guides Step 1 Switch OFF the power to the printer. Step 2 Open the label access door. Step 3 Open the print head assembly by pushing the head latch toward the rear of the printer. The print head assembly is spring-loaded and will automatically open as soon as the head latch is disengaged. Step 4 Apply any SATO approved thermal printer cleaner to a clean wipe.
6. Cleaning and Maintenance Operation Manual 6.3 Cleaning the Label Sensor Unit There are two sensors that are used to control the positioning of the label. One is a transmissive see-through sensor that detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opague label. The other is a reflective sensor that detects the light reflected from the bottom of the label liner.
CL608e/612e TEST PRINT MODE FEED+POWER +POWER FEED+DIPSW2-4ON DIPSW2-6ON+POWER DIPSW2-4ON+POWER DIPSW2-7ON+POWER LINE+ DIPSW2-7ON+POWER LINE+FEED+ DIPSW2-4 ON+POWER LINE+FEED+ NO LABEL OUT SENSOR DOWNLOAD FLASH ONLINE QTY:000000 USER DOWNLOAD ALT.
48 PRESS FEED KEY TO STOP PRINTING FEED Hex Dump Data receive ONLINE QTY:000000 POWER ON FEED BARCODE TEST PRINT MODE LINE Hex Dump Mode LINE TEST PRINT SIZE 16CM FEED CONFIGURATION TEST PRINT MODE POWER ON User Test Print FEED MEMORY TEST PRINT MODE Data receive Data store FEED WAITING USER DOWNLOAD LINE PRESS LINE KEY USER DOWNLOAD POWER ON User Download Mode LINE DIPSW2-7ON or OFF FEED HEADCHECK TEST PRINT MODE LINE FEED NO Set 3x beeps YES LABEL OUT SENSOR DIPS
CL608e/612e CL4xxe only FEED FEED FEED YES FEED NO FEED CARD FORMAT YES NO Y/N FEED PROGRAM MEMORY->CARD COPY * * FEED COMMAND LCD PRIORITY SETTING FEED ENGLISH SELECT LANGUAGE FEED D5 FEED EURO CODE FAST NORMAL WEB ACCELERATION Y/N CARD->MEMORY COPY PROGRAM FEED MEMORY FORMAT NO NO FEED Y/N FEED YES YES REPRINT W/FEED FORWARD/BACKFEED DISTANCE DEFAULT ALL * NO FEED MEMORY->CARD COPY * YES FEED NO FEED ON ERROR YES FEED Y/N * FEED AUTO ONLINE FEED
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Operation Manual Appendix B Appendix B Declaration of Conformity CL608e/612e 51
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