Operator Manual For printer model: CG4 Series CG408DT CG412DT Direct Thermal Type CG408TT CG412TT Thermal Transfer Type PN: 9001218C Read this Operator Manual before using this product. Keep this document available for future reference. www.satoamerica.
SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support: (704) 644.1660 Technical Support Fax: (704) 644.1661 E-Mail: satosales@satoamerica.com techsupport@satoamerica.com www.satoamerica.com Copyright 2011 SATO America, Inc. All rights reserved Caution (1) Reproduction in any manner of all or part of this document is prohibited. (2) The contents of this document may be changed without prior notice.
Safety Precautions Safety Precautions Please read the following information carefully before installing and using the printer. Pictographic Symbols This instruction manual and the printer labels use a variety of pictographic symbols to facilitate safe and correct use of the printer and to prevent injury to others and property damage. The symbols and meanings for them are given below. Be sure to understand these symbols well before reading the main text.
Safety Precautions Warning Regarding the cutter • Do not touch the cutter with your hands or do not put something into the cutter. Doing so could result in an injury. Using the head cleaning fluid • Use of flame or heat around the head cleaning fluid is prohibited. Absolutely do not heat it or subject it to flames. • Keep the fluid out of reach of children to prevent them from accidentally drinking it. If the fluid is drunk, immediately consult with a physician.
Safety Precautions Precautions for Installation and Handling Printer operation can be affected by the printer environment. Refer to the following instructions for installation and handling of CG4 Series printer. Select a Safe Location Place the printer on a surface that is flat and level. If the surface is not flat and level, this may result in poor print quality. This may also cause malfunction and shorten the life span of the printer. Do not place the printer on a location that produces vibration.
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Table of Contents Table of Contents Introduction ................................................................................................................... 1 - 1 1.1 Features of the Printer...................................................................................................... 1 - 1 1.2 Unpacking ........................................................................................................................ 1 - 2 1.3 Parts Identification.......................................
Table of Contents Appendix........................................................................................................................ 8 - 1 8.1 Optional Accessories - Cutter........................................................................................... 8 - 2 8.2 Optional Accessories - Dispenser .................................................................................... 8 - 3 8.3 Positions of sensors and options...............................................................
Section 1: Introduction INTRODUCTION Thank you for your investment in this SATO printer product. This Operators Manual contains the basic information about the installation, setup, configuration, operation and maintenance of the printer.
Section 1: Introduction 1.2 UNPACKING When unpacking the printer, take note of the following: 1. The box should stay right-side up. Lift the printer out of the box carefully. 2. Remove all the packaging from the printer. 3. Remove the accessory items from their protective containers. 4. Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage that may have occurred during shipping.
Section 1: Introduction 1.3 PARTS IDENTIFICATION Front view 1 5 6 2 7 3 8 4 1 Operator panel 7 The LED lights or blinks red when an error is detected in the printer. It consists of two contact buttons and two LED indicators (green and red). 2 During printer configuration setting, the ERROR indicator responses in conjunction with the ON LINE (POWER) indicator to show the modes of the printer. Top cover Open this cover to load the media and ribbon.
Section 1: Introduction 1.3 PARTS IDENTIFICATION (cont’d) Back view USB and RS232C interface on-board 10 11 12 USB and LAN interface on-board 10 11 9 13 USB and IEEE interface on-board 10 14 11 9 Media inlet 13 To connect printer to the host computer using LAN interface. An opening for Fan-folded media or media from unwinder to feed in to the printer. 10 DC input power terminal Supplies power to the printer by inserting the power cable via the AC adapter.
Section 1: Introduction 1.2 PARTS IDENTIFICATION (cont’d) Internal view when Top cover is opened 15 15 16 17 18 18 19 20 20 19 21 21 22 22 CG408TT/ CG412TT 15 Print head This component is used to print on the media. Perform maintenance at regular intervals. 16 CG408DT/ CG412DT 19 Set to meet the size of the media used. 20 Ribbon unit Pull out lever This is used to pull out the ribbon unit from the top cover for ribbon loading. 18 Roll media holder To hold the roll media.
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Section 2: Installation INSTALLATION This section assists you in installing consumable media in the printer, as well as adjustment instructions and installing other optional attachment units. The following information is provided: • • • • • 2.1 Site Location 2.2 Media Selection 2.3 Loading Labels 2.4 Loading the Carbon Ribbon (For CG408TT, CG412TT only) 2.
Section 2: Installation 2.1 SITE LOCATION Consider the following when setting up the printer: • Place the printer on a solid flat surface with adequate space. Make sure there is enough space above the printer to provide clearance for the top cover to swing open. • Place it away from hazardous materials or dusty environments. • Place it within operational distance of the host computer, within interface cable specifications. 2.
Section 2: Installation 2.3 LOADING LABELS 2.3.1 Loading Roll media 1. With the power supply off, pull the cover open/close 1 latches 1 on both sides of the printer toward you to unlock the top cover, and then open the top cover 2 . 2 Note: Make sure that the cover rests firmly so that it will not fall forward and injure your hands. 1 2. While holding the media guide slide lever, adjust the width of the media holder 1 to match the media size. 1 Media guide slide lever 3.
Section 2: Installation 2.3 LOADING LABELS (cont’d) 5. Close the top cover until it clicks into position. Notes: • • Be careful not to get your fingers pinched while closing the top cover. If the optional cutter or dispenser has been purchased, see Section 8.1 Optional Accessories Cutter and Section 8.2 Optional Accessories Dispenser on how to route the media. 6. After loading the media, turn on the power. The printer is online and the ON LINE (POWER) indicator lights green.
Section 2: Installation 2.3 LOADING LABELS (cont’d) 2.3.2 Loading Fan-folded media 1 1. With the power supply off, pull the cover open/close latches on both sides of the printer toward you to unlock the top cover, and then open the top cover. 2 Note: Make sure that the cover rests firmly so that it will not fall forward and injure your hands. 1 2. Pass the fan-folded media through the opened window at the rear of the unit. Note: Make sure the printed side of the media is facing upwards. 3.
Section 2: Installation 2.3 LOADING LABELS (cont’d) 5. After loading the media, turn on the power. The printer is online and the ON LINE (POWER) LED lights green. When the printer is ready, press the FEED/LINE button to output the leading part of the media. ON LINE (POWER) • • Caution When replacing media, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these areas to prevent injury. Avoid touching even the edge of the print head with your bare hands.
Section 2: Installation 2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) The CG408TT and C412TT printers enable two types of printing, Thermal transfer and Direct thermal. Thermal transfer paper media requires the use of carbon ribbon for print application. In such a scenario, it is the carbon ribbon that contains the ink that will be transferred to the media. Direct thermal paper media has a coating on the surface that is made visible through the application of heat from the print head.
Section 2: Installation 2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) (cont’d) 3. Open the carbon ribbon package, and then load the ribbon in the ribbon supply unit. With the ribbon winding in clockwise direction, push in the ribbon roll to the right side of the ribbon supply unit 1 . Then fix the other side of the ribbon roll to the left of 2 1 the ribbon supply unit 2 . Turn the ribbon roll until the core snaps on the protrusion of the left ribbon supply unit.
Section 2: Installation 2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) (cont’d) 5. From the ribbon supply unit, pass the carbon ribbon underneath the print head assembly to the ribbon wind-up unit. Affix the carbon ribbon to the ribbon core using adhesive tape, and wind it up several times in the direction shown by the turn arrow. Confirm that the ribbon has been loaded as shown in the figure below or as illustrated on the inner side of the top cover.
Section 2: Installation 2.5 CONNECTIONS This section explains the power cable and interface cable connection procedures. 2.5.1 Standard interface connection CG4 Series printers have three types of Main PCBs, and each type of PCB is equipped with different types of interface to perform data communication with the host. These are described as follows.
Section 2: Installation 2.5 CONNECTIONS (cont’d) 2.5.2 To activate the connected interface After connection, you need to configure the printer to operate on the connected interface. 1. Please perform the procedures to set the appropriate interface mode as describe in Section 3.5 Operation Setting Mode. 2. In step 3 of this procedure, briefly press the FEED/LINE button repeatedly to select the interface mode according to your connection.
Section 2: Installation 2.5 CONNECTIONS (cont’d) 2.5.4 Connecting the Power Cable • • Warning Be sure to connect the ground wire. Failure to do so may cause an electric shock. Do not operate the power switch or insert/remove the power cable while your hands are wet. Doing so may cause an electric shock. Caution The power cable and the AC adapter provided with this printer are for use with this printer only. They cannot be used with other electrical devices. 1.
Section 2: Installation 2.5 CONNECTIONS (cont’d) 2.5.5 Turning On the Power Warning Do not operate the power switch or insert/remove the power cable while your hands are wet. Doing so may cause an electric shock. Press the POWER on the operation panel of the unit. The ERROR indicator displays red, then after a single beep sound, the ON LINE (POWER) indicator displays green. ERROR ON LINE (POWER) Beep sound 2.5.6 Turning Off the Power When you have completed the printing job, turn the printer off.
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Section 3: Operation and Configuration OPERATION AND CONFIGURATION Before using the printer, it is best to read this manual thoroughly. Otherwise, you may disturb default settings on which the instructional procedures in this manual are based. Most of the printer’s settings are controlled via standard SBPL commands or by using the provided SATO Utilities Tool application.
Section 3: Operation and Configuration 3.1 OPERATOR PANEL The operator panel located on the top front, consists of two buttons and two LED indicators (red and green). • POWER button Press POWER button to turn on or off the printer. Press POWER button together with FEED/LINE button to enter various operating modes. • FEED/LINE button • Press FEED/LINE button during normal print operation to pause the printing and set the printer to offline mode.
Section 3: Operation and Configuration 3.2 OPERATING MODES You can set the printer in any of the following modes: 1. 2. 3. 4.
Section 3: Operation and Configuration 3.3 USER TEST PRINT MODE This mode produces test labels for diagnostic purposes. Preparation: Make sure the media or ribbon (if required) are properly loaded in the printer. Procedures 1 2 While pressing FEED/LINE button, press and release POWER button. Keep holding FEED/LINE button. Release FEED/LINE button when ON LINE (POWER) indicator changes to green light and single short beep sound is heard.
Section 3: Operation and Configuration 3.3 USER TEST PRINT MODE (cont’d) 3.3.1 Output Data of the User Test Print The output data of the User Test Print shows the current settings of the printer. These output data are printed in three parts, each with the printing area of 110mm [4.33”] (Width) x 115mm [4.53”] (Pitch), Standard. First print-out (Settings) No.
Section 3: Operation and Configuration 3.3 USER TEST PRINT MODE (cont’d) Second print-out (Protocol code setting values) No. Print Item 1 STX 2 ETX 3 ESC 4 ENQ 5 CAN 6 NULL 7 OFFLINE 8 AUTO ONLINE 9 ZERO SLASH Zero slash 10 EURO Euro code Third print-out (Interface) USB and RS-232C interface on board No.
Section 3: Operation and Configuration 3.3 USER TEST PRINT MODE (cont’d) USB and IEEE 1284 interface on board No. Print Item Contents of the print data 1 Selected Interface In-use interface USB / IEEE1284 2 Interface 1 Interface 1 USB 3 Buffer Type Buffer type Multi 4 Protocol Protocol Driver 5 Serial No. Serial No. Serial No./ None 6 Interface 2 Interface 2 IEEE1284 7 Buffer Type Buffer type Multi / 1 item 8 Protocol Protocol Driver USB and LAN interface on board No.
Section 3: Operation and Configuration 3.4 FACTORY TEST PRINT MODE This mode produces test labels for diagnostic purposes. Preparation: Make sure the media or ribbon (if required) are properly loaded in the printer. Procedures 1 2 3 While pressing FEED/LINE button, press and release POWER button. Keep holding FEED/LINE button. Release FEED/LINE button when ERROR indicator changes to red light and two short beeps sound are heard.
Section 3: Operation and Configuration 3.4 FACTORY TEST PRINT MODE (cont’d) 3.4.1 Output Data of the Factory Test Print The output data of the Factory Test Print shows the internal operating parameters of the printer. These output data are printed in three parts, each with the printing area of 110mm [4.33”] (Width) x 115mm [4.53”] (Pitch), Standard. First print-out (Settings) No.
Section 3: Operation and Configuration 3.4 FACTORY TEST PRINT MODE (cont’d) Second print-out (Settings) No. Print Item Contents of the print data 1 Model Printer model name CG408TT(*), CG412TT(*) CG408DT, CG412DT *: “T” is printed for thermal transfer print. “D” is printed for direct thermal print.
Section 3: Operation and Configuration 3.5 OPERATION SETTING MODE The operation setting mode enables further selection of the functions of the printer. These are: • Program download mode • Font download mode • Default setting mode • HEX dump mode • USB interface • RS-232C/ IEEE 1284/ LAN interface • Keypad selection • Scanner/ Smart keyboard selection Selection of the above operation setting modes are as shown below. Procedures 1 2 While pressing FEED/LINE button, press and release POWER button.
Section 3: Operation and Configuration 3.5 OPERATION SETTING MODE (cont’d) Procedures 3 Press the FEED/LINE button repeatedly to select different operation setting mode cyclically.
Section 3: Operation and Configuration 3.5 OPERATION SETTING MODE (cont’d) Notes: • • • • • • Press the FEED/LINE button to select the desired function, and then execute the selected function by pressing and holding the FEED/LINE button for more than 3 seconds. When the desired interface is selected, this setting will be valid after you restart the printer. When HEX dump mode is selected, the printer will be set to this mode only once by restarting the printer.
Section 3: Operation and Configuration 3.6 PROGRAM DOWNLOAD MODE (cont’d) • • Caution Downloading firmware will initialize all the previous settings (set by Utilities tool application or by commands). Write down its setting details or keep a copy of FACTORY TEST PRINT for your information in case you wish to maintain the same settings in the future.
Section 3: Operation and Configuration 3.7 FONT DOWNLOAD MODE In this mode, the printer is set to download fonts from the host computer. Remember to set the printer to the correct active interface to be used for the data transfer. Status of printer in Font Download Mode Activation via operation setting mode or download command. Start-up No Reception from interface? ON LINE (POWER) indicator Yes At the start of download mode Buzzer (From step 4 of Operation Setting Mode.
Section 3: Operation and Configuration 3.8 DEFAULT SETTING MODE When default setting mode is selected and executed in Operation Setting mode (refer to Section 3.5 Operation Setting Mode), the printer will reset to the default setting (factory preset) as listed below. No.
Section 3: Operation and Configuration 3.9 HEX DUMP MODE HEX Dump Mode allows you to print the contents of the receive buffer in a hexadecimal format. This feature allows the data stream to be examined for errors and troubleshooting. After selecting the HEX Dump Mode in Operation Setting Mode, restart the printer (refer to Section 3.5 Operation Setting Mode). The printer then awaits data feeds and when data arrives, it prints out the HEX data continuously.
Section 3: Operation and Configuration 3.11 PRINTER CONFIGURATIONS SETTING You can set the printer configuration by sending SBPL commands from the host computer or by using the Utilities Tool application provided (SATO Accessory CD-ROM). No.
Section 3: Operation and Configuration No.
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Section 4: Troubleshooting TROUBLESHOOTING If you are unable to produce printouts on the CG4 Series printer, use this section to make sure the basics have been checked, before deciding you are unable to proceed any further. This section is divided into four parts: • 4.1 Error signal troubleshooting • 4.2 Troubleshooting table • 4.3 Interface troubleshooting • 4.
Section 4: Troubleshooting 4.1 ERROR SIGNAL TROUBLESHOOTING The ON LINE (POWER) and ERROR indicators light or flash in different colors and patterns listed below to alert user that an error has occurred on the printer. [Indicator sequence (as shown from left to right): Off, Red light, Green light] Contents ON LINE (POWER) LED ERROR LED Buzzer Causes Corrective Actions 1 long beep sound 1) FLASH ROM read/ write error. Hardware error FLASH ROM error Off Solid red 1), 2) Board replacement.
Section 4: Troubleshooting 4.1 ERROR SIGNAL TROUBLESHOOTING (Cont’d) Contents ON LINE (POWER) LED ERROR LED Off Blinking red Buzzer Causes Corrective Actions Minor error Cover open 3 short beeps sound Sensor error 1) Cover is not closed properly. 1) Close the cover. 1) Wrong sensor level. 1) Level adjustment. 2) Wrong sensor type. 2) Sensor type adjustment. 3) Label meandering. Paper end 1) Out of paper. 1) Set the paper properly. Ribbon end 1) Out of ribbon or ripped ribbon.
Section 4: Troubleshooting 4.2 TROUBLESHOOTING TABLE TROUBLESHOOTING TABLE NO POWER Printer does not turn on. Power connector or AC adapter is not properly connected. NO LABEL MOVEMENT Media is not set properly. Set media and media guide correctly Incorrect label sensor selected. Set the sensor correctly by printer setting tool. Dirty platen roller. Clean the platen roller. Damaged platen gear. Replace platen roller and gear. INCORRECT LABEL POSITIONING Incorrect label sensor selection.
Section 4: Troubleshooting 4.2 TROUBLESHOOTING TABLE (Cont’d) TROUBLESHOOTING TABLE LIGHT PRINT IMAGES Low print head darkness. Adjust darkness level setting. Foreign material on print head. Clean print head and platen roller. Excessive print speed. Reduce print speed setting. UNEVEN PRINT DARKNESS Damaged or worn platen roller. Replace platen roller. Dirty print head. Clean print head. Defective print head. Replace print head as required.
Section 4: Troubleshooting 4.3 INTERFACE TROUBLESHOOTING This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface used and perform each of the troubleshooting tasks until the problem has been isolated. UNIVERSAL SERIAL BUS (USB) INTERFACE If nothing prints during a test print, verify the device drivers have been successively installed by performing the following: CHK TROUBLESHOOTING STEP Click on Start, Settings, and then Control Panel.
Section 4: Troubleshooting 4.3 INTERFACE TROUBLESHOOTING (Cont’d) PARALLEL INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface module is correctly installed. Run self-test to verify. Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected. Ensure a IEEE1284 printer cable is being used. Ensure the host’s peripheral settings are set to ECP for faster throughput.
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Section 5: Cleaning and Maintenance CLEANING AND MAINTENANCE This section provides information on user maintenance for the CG4 Series printer. The following information is covered here: • 5.1 Cleaning The Print Head, Platen and Rollers • 5.2 How To Clean The Printer (Cleaning Kit) • 5.3 How To Clean The Printer (Cleaning Sheet) • 5.4 Easy Replacement of Parts • 5.5 Adjusting Print Quality • • • • • Caution When cleaning the print head, bear in mind that the print head and its surroundings may be hot.
Section 5: Cleaning and Maintenance 5.1 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS The print head not only generates printouts of barcodes, but also graphics and text. To produce optimal printing, it must be kept clean in spite of the dirt and adhesive that constantly accumulates on its print surface. Furthermore, dirt can accumulated along the label path, affecting parts like sensors and guides, and reducing their performance. Therefore, it is important to clean these important components periodically.
Section 5: Cleaning and Maintenance 5.2 HOW TO CLEAN THE PRINTER (CLEANING KIT) (cont’d) 9. Locate the I-Mark sensor and Gap sensor on the left Media guide. 10.Dab a cotton cloth with the same cleaning solution. Clean any foreign matter from the exposed surface of the media guides and sensor. Insert the cotton cloth in the slot of the media guide and briskly clean it with a back and forth motion. I-Mark and Gap sensor is underneath the media guide Media guide 11.
Section 5: Cleaning and Maintenance 5.4 EASY REPLACEMENT OF PARTS It is easy to replace the print head and platen roller of the CG4 Series printer. The one-touch, tool-less print head release mechanism enables the print head to be quickly and easily replaced. The platen roller can be replaced without the need to use any tools. 5.4.1 Releasing/ Replacing the Print Head The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced.
Section 5: Cleaning and Maintenance 5.4 EASY REPLACEMENT OF PARTS (cont’d) 7. Align the two circular recess of the print head bracket to the two springs attached to the top cover frame. At the same time, fix the fulcrum shaft of the print head bracket to the hooks. While pressing the print head, slide the side tab upwards to lock the print head assembly in place. Hooks 8. Close the Top Cover. 9.
Section 5: Cleaning and Maintenance 5.4 EASY REPLACEMENT OF PARTS (cont’d) 7. Insert the left shaft of the new print head assembly into the hole on the left side of printer. (see circled area). 8. Align the two circular recess of the print head bracket to the two springs attached to the top cover frame. At the same time, fix the fulcrum shaft of the print head bracket to the hooks. While pressing the print head, slide the print head release lever to lock the print head assembly in place. Hooks 9.
Section 5: Cleaning and Maintenance 5.5 ADJUSTING PRINT QUALITY Print quality can be optimized with regular cleaning and maintenance of the print head and components along the label path. Additionally, you can fine-tune print quality by adjusting print darkness and print speed settings. When adjusting the printer for optimum print quality, a barcode verifier system is highly recommended for evaluating the printouts.
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Section 6: General Specifications GENERAL SPECIFICATIONS 6.1 PRINTER BASIC SPECIFICATIONS MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT PHYSICAL CHARACTERISTICS Width 7.05” (179 mm) Depth 9.37” (238 mm) Height 6.81” (173 mm) Weight 3.7 lbs. (1.7 kg) 4.19 lbs. (1.9 kg) POWER SUPPLY (AC ADAPTER) Input Voltage 100-240 V AC, +/-10%, 50/60 Hz (Full range) Output Voltage 19 V DC, +/-5%, 3.86A Power Consumption At peak times: 50 Watts During standby: 2.
Section 6: General Specifications CG408 DT/ CG408TT MODEL NAME CG412 DT/ CG412TT MEDIA (BE SURE TO USE MEDIA MANUFACTURED OR CERTIFIED BY SATO) Direct Thermal / Thermal Transfer depending on print model (DT or TT) Roll stock or Fan-fold Type Wind Direction Roll stock: Face In or Face out winding Maximum outer diameter: 5.04” (128 mm) with Inner core diameter: 1.5” (40 mm) Roll and Core Diameter * Inner core diameter: 0.75” (19.05 mm) with maximum outer diameter: 4.
Section 6: General Specifications MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT RIBBON (BE SURE TO USE RIBBON MANUFACTURED OR CERTIFIED BY SATO) Wind Direction Face Out Winding Method Paper core Roll Diameter Maximum outer diameter: 1.4” (38 mm) Core Diameter Inner core diameter: 0.5” (12.7 mm) — Length Max. 328 ft. (100 m). Do not exceed the maximum outer diameter. Width Use only 4.33” +/- 0.01” (110 mm +/- 0.
Section 6: General Specifications MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT SELF-DIAGNOSIS Cover Open Detection Paper End Detection Test Print Cutter error (Only available if installed) Cover Open Detection Paper Detection Test Print Ribbon end Detection Cutter error (Only available if installed) CHARACTER FONT CAPABILITIES BITMAP FONTS U 5 dots W x 9 dots H (Alphanumeric characters and symbols) S 8 dots W x 15 dots H (Alphanumeric characters and symbols) M 13 dots W x 20 dots H (Alphanume
Section 6: General Specifications MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT BARCODE CAPABILITIES Linear Bar Codes UPC-A/UPC-E, EAN8/13, CODE39, CODE93, CODE128, GS1-128 (UCC/EAN128), CODABAR(NW-7), ITF, Industrial 2 of 5, Matrix 2 of 5, BOOKLAND, MSI, POSTNET, GS1 DataBar (RSS) * GS1 DataBar is new version of RSS-14. Two Dimensional codes PDF417 (Ver.2.4), MAXI code (Ver.3.
Section 6: General Specifications CG408 DT MODEL NAME CG412 DT CG408 TT CG412 TT HARDWARE AND RELATED Operation keys POWER and FEED/LINE buttons Indicators ON LINE (POWER): Green LED ERROR: Red LED Buzzer Built-in buzzer • On/ off switchable buzzer (specified by command) • No volume control function available OPTIONS 1) Cutter Unit 2) Dispenser Unit 3) RTC kit (Calendar IC) 4) Linerless (Nonsepa) Unit 5) Keypad* 6) Compatible smart keyboard* 7) Compatible 1D barcode scanner* *Applicable to USB a
Section 6: General Specifications 6.2 OPTIONAL ACCESSORIES SPECIFICATIONS CUTTER SPECIFICATIONS Media Type Non-adhesive paper and Label Pitch: 0.87” to 11.8” (22 to 300 mm) Pitch including liner: 0.98” to 11.93” (25 to 303 mm) Media Size Width: 0.87” to 4.21” (22 to 107 mm) Width including liner: 0.98” to 4.33” (25 to 110 mm) Thickness 0.0024” to 0.0074” (0.06 to 0.
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Section 7: Interface Specifications INTERFACE SPECIFICATIONS This section presents the interface types and their specifications for the CG4 Series printers. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host. The following information is presented in this section: • 7.1 Interface types • 7.2 RS232C Serial Interface • 7.3 IEEE 1284 Parallel Interface • 7.4 Universal Serial Bus (USB) Interface • 7.
Section 7: Interface Specifications 7.2 RS232C SERIAL INTERFACE 7.2.1 Basic Specifications of RS-232C Serial Interface This interface complies with the RS-232C standard. Interface connector DB-9S or equivalent (Male) Cable length: 5m or less Communication settings Use Printer configuration tool or command to setup.
Section 7: Interface Specifications 7.2 RS232C SERIAL INTERFACE (cont’d) Function descriptions Function Description Baud rate setting Select the data rate (bps) for the RS232 port. Data bit length Sets the printer to receive either 7 or 8 bits of data for each byte transmitted. Parity setting Selects the type of parity used for error detection. Stop bit setting Selects the number of stop bits to end each byte transmission.
Section 7: Interface Specifications 7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d) 7.2.2 Ready/Busy This protocol controls the reception of print data only by the control of hardware signal. Use the command to toggle between single item buffer and multi item buffer. When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received data may be incorrect.
Section 7: Interface Specifications 7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d) 7.2.3 X-ON/X-OFF This transmission protocol informs the host if the printer is ready to receive data, by sending the “XON” (Hex 11H) or “XOFF” (Hex 13H) code. When the print data (STX ESC+”A”~ ESC+”Z” ETX) is sent from the host in the conditions below, received data may be incorrect.
Section 7: Interface Specifications 7.3 IEEE 1284 PARALLEL INTERFACE 7.3.1 Basic Specifications of IEEE1284 parallel interface This interface complies with the Centronics/ IEEE1284 standard. ECP mode is recommended for LPT1 port. LPT1 port details can be set through a computer’s BIOS settings. Interface connector Printer side: Amphenol (DDK) 57 to 40360 or equivalent Cable side: Amphenol (DDK) 57 to 30360 or equivalent Cable length: 1.5m or less Signal level High level Low level : +2.4 to +5.0V : +0.
Section 7: Interface Specifications 7.3 IEEE 1284 PARALLEL INTERFACE (cont’d) 7.3.2 Pin Assignments Pin assignment of each signal for the Centronics standard (Compatible Mode) is as follows. Note that the connection of the IEEE1284 standard complies with the IEEE1284-B standard. PIN No. Signal I/O PIN No.
Section 7: Interface Specifications 7.3 IEEE 1284 PARALLEL INTERFACE (cont’d) 7.3.3 Input/Output Signals The details of each signal line for the Centronics standard (Compatible Mode) are as follows. Note that each signal line complies with the IEEE1284 standard.
Section 7: Interface Specifications 7.4 UNIVERSAL SERIAL BUS (USB) INTERFACE This printer supports the USB 2.0-compliant interface and the transfer rate at 12.5 Mbits/second. 7.4.1 Basic Specifications of USB interface The USB interface is available with all three types of boards. Interface connector Series B plug Cable length: 5m or less (Twisted Pair Shielded) Version USB 2.0 Maximum receive buffer capacity 1MB 1MB 0MB Buffer near full occurred Remaining 0.
Section 7: Interface Specifications 7.4 UNIVERSAL SERIAL BUS (USB) INTERFACE (cont’d) 7.4.3 Host Computer Settings Installation of USB Standard Print Support It is necessary to install the USB driver in addition to the printer driver to perform print operation via the USB port. As for the USB driver installation procedure, refer to [How to Install the USB Standard Print Support] in the printer driver installation specifications.
Section 7: Interface Specifications 7.5 LOCAL AREA NETWORK (LAN) ETHERNET 7.5.1 Basic Specifications of LAN A Local Area Network (LAN) interface requires a driver shipped with each printer that has the interface installed. The driver must be loaded on the host computer and configured to run one of the supported network protocols using a 10/100BaseT LAN connection.
Section 7: Interface Specifications 7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d) Communication configuration The following settings can be configured via the Printer configuration tool or commands. Command Setting range LAN mode IP address 0.0.0.0 ~ 255.255.255.255 Subnet mask 0.0.0.0 ~ 255.255.255.255 Gateway address 0.0.0.0 ~ 255.255.255.
Section 7: Interface Specifications 7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d) 7.5.3 TCP/IP Specifications In TCP/IP protocol environment, LPD and FTP are provided for printing. TELNET is provided for the setup of various variables, and ARP, RARP and BOOTP/DHCP for the setup of IP address are available. In socket connection, the printing operation and the status are monitored. In this case, multiple connections cannot be established at the same time.
Section 7: Interface Specifications 7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d) 7.5.6 TELNET Specifications TELNET complies with RFC854. This consists of an interactive menu form, and it enables you to change and refer internal setup and to display status. To change the setting details, enter 'root' user name and password at the time of login. Default ROOT password is set to null (line feed only). In MS-DOS command prompt, type in [TELNET xxx.xxx.xxx.
Section 7: Interface Specifications 7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d) Notes 1) For the detailed On-board LAN interface settings, refer to the included [Setup Guide] and the Network Utility of [SATO Accessory CD-ROM]. 2) To open/close Print data port (Port1024), Status port (Port1025) or Sending/Receiving port (Port9100), make sure to close and open the port at intervals of approximately 150ms to 200ms.
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Section 8: Appendix APPENDIX The following information is provided: • 8.1 Optional Accessories - Cutter • 8.2 Optional Accessories - Dispenser • 8.3 Positions of sensors and options • 8.4 Operation Mode Selection • 8.5 Base Reference Point • 8.6 Offset position Adjustment • 8.7 Paper End • 8.
Section 8: Appendix 8.1 OPTIONAL ACCESSORIES - CUTTER The cutter should only be installed by SATO qualified servicing personnel. 8.1.1 To route the media when the cutter is installed Loading of the media for cutter unit is similar to the usual procedure as explained in Section 2.3 Loading Labels. 8.1.2 Cut position Adjustment If the cutting position is not at the regular position as mentioned below, you can change the offset setting with the SBPL commands.
Section 8: Appendix 8.1 OPTIONAL ACCESSORIES - CUTTER (cont’d) 8.1.3 Cutter replacement Over time, the cutter loses its cutting ability and begins to show signs of wear. Replace the cutter unit when the blade becomes blunt and cut edges are rough. (Please contact an authorised SATO Representative for replacement.) 1 2 3 —4 5 6 1 2 3 —456 8.2 OPTIONAL ACCESSORIES - DISPENSER Dispenser should only be installed by SATO qualified servicing personnel. 8.2.
Section 8: Appendix 8.2 OPTIONAL ACCESSORIES - DISPENSER (cont’d) 4. If the paper is not taut, roll the paper on the media holder so that the paper is taut. Next, tightly close the pressure bracket with the liner (backing paper) passing through it. 5. Close the top cover until it clicks into position. 6. After turning on the label, turn on the power. The printer is online and the ON LINE (POWER) indicator lights green.
Section 8: Appendix 8.3 POSITIONS OF SENSORS AND OPTIONS 7.3mm (0.29”) 5.0mm (0.19”) I-Mark sensor 46.3mm (1.82”) 34.9mm (1.37”) Gap sensor Print head 21.1mm (0.83”) 20.6mm (0.81”) 14.5mm (0.
Section 8: Appendix 8.4 OPERATION MODE SELECTION There are five modes of printer operation: Continuous, Tear-off, Cutter, Dispense and Linerless (nonsepa) mode. The differences are the ways in which the label and paper backing are ejected. Before printer configuration, one must determine which mode will be used. This section identifies the functional differences among the five. CONTINUOUS MODE With this mode of operation, the media remains in position for printing at all times.
Section 8: Appendix 8.5 BASE REFERENCE POINT The base reference point is the point at which one determines the print and cut positions. The base reference position differs, depending on the print mode or the label pitch sensor to be used. Continuous Mode I-Mark I-Mark (CX-compatible) Base print position Gap (Base print position) Gap end Gap start Base print position • The start of I-Mark is the base print position when using the I-Mark sensor.
Section 8: Appendix 8.5 BASE REFERENCE POINT (cont’d) Dispenser Mode I-Mark I-Mark (CX-compatible) Base print and dispense position Base print and dispense position Gap Base print and dispense position • The start of I-Mark is the base print and dispense position when using the I-Mark sensor. • The end of I-Mark is the base print and dispense position when using the I-Mark (CX-compatible) sensor. • The end of label Gap is the base print and dispense position when using the label Gap sensor.
Section 8: Appendix 8.6 OFFSET POSITION ADJUSTMENT This setting adjusts the option (Cutter, Dispenser, Tear off) stop position after a print out. The Offset position can be adjusted by using SATO Utilities Tool application or by sending command from the host. The setting range is within ±99 dots. A positive value moves the leading edge of the label forward (away from the print head) while a negative value moves the leading edge of the label back toward the mechanism.
Section 8: Appendix 8.7 PAPER END 8.7.1 Roll Label End When the Label End is less than 40mm (1.57”) from the end of I-Mark (2) (1) I-Mark Approximately 40mm (1.57”) or less Media feed direction The printer behavior when paper end is detected is as follows: • After completing the print of label (1), “Paper end error” will occur. • In cutter mode, “Paper end error” will occur after cutting the label. • After releasing the error, Label (1) will not be printed again.
Section 8: Appendix 8.7.2 Fanfold Label End (2) (1) I-Mark Feeds 50mm (2”) Media feed direction The printer behavior when paper end is detected is as follows: • After printing and feeding label (2) 50mm (2”), “Paper end error” will occur. • If an error occurs while printing, label (2) will be printed again after releasing the error. If the print job is completed at the time of error occurrence, label (2) will not be printed again.
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Section 9: Sato Group of Companies SATO GROUP OF COMPANIES CG4 Series Operator Manual Page 9-1
SATO GROUP OF COMPANIES Asia Pacific & Oceania Region SATO ASIA PACIFIC PTE. LTD. 438A Alexandra Road #05-01/04, Alexandra Technopark, Singapore 119967 Tel: +65-6271-5300 Fax: +65-6273-6011 Email: technical@satoasiapacific.com www.satoasiapacific.com SATO AUTO-ID MALAYSIA SDN. BHD. No.25, Jalan Pemberita U1/49, Temasya Industrial Park, Section U1, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia Tel: +60-3-7620-8901 Fax: +60-3-5569-4977 Email: service@satosms.com.my www.satoasiapacific.
