User's Manual

36 49-70-020-DOC 21-Sep-10
User Manual
MSTRP Tunnel Readers
6.5 tRoublesHooting
6.5.1 leds
Red Warning LED is on Reader faulty Send a service report on the Service Form
Power LED is o Power cable not connected Ensure the power cable is connected correctly to both
the mains power and to the reader
Power cable faulty Replace the cable
Power adaptor faulty Replace the power adaptor
Reader faulty Send a service report on the Service Form
Absence of the
ashing green light of
the channel LEDs
during tag reading
The tags are too close to the
entrances of the reader where
they can not be read as the
reader antennas are located
deeper inside.
Move the tags deeper inside of the Reader internal
operating volume. The 20-cm zone inside each of the
tunnel entrances does not have any antennas to read
tags.
Faulty tag/tags
Replace tag/tags. Do not use tags with a black dot or
black square marking (faulty tags).
The Powering Field is o
Wrong tag types
Ensure the powering eld is on. Go to Tools>
System>Reader Setting. Tick the Powering Field box.
Ensure correct tags are used (see Reader-Tag
Compatibility section of this document)
Green channel LED
ash but I can not see
any tag message in
the ReaderManager
USB and Ethernet connection
is not functioning.
Ensure the communication cable is plugged in or
replace if faulty.
The reader is not Connected Ensure the reader is turned on and a communication
cable is plugged in. In the ReaderManager open the
Connection menu. Find the reader you want to connect
to on the list. The status bar in bottom right corner of
the ReaderManager window has to show an indication
Connected, the tag type and the IP address.
The tag type is incompatible
with the reader
Use the appropriate tag type according to the chart in
the Reader-Tag Compatibility section.
A communication tool has not
been chosen
Choose Grid of tag sight counts or Table of Tag Messages
from Tools->System menu to view tag replies.