User's Manual

4. Reporting a Problem
If you are having a problem with a Magellan Reader, you will need to send a
report to your support organisation. To make the diagnosis quicker and
easier, please supply your problem report on a Service Form along with the
following information:
 What kind of tags are you using and how
many are you putting inside the Reader at
one time?
 Have this Reader and the tags you are using
worked at any time in the past?
 Have you tried connecting to the Reader with
a different PC?
 Have you successfully installed the
ReaderManager application?
 In the ReaderManager, select the Help/About
ReaderManager menu item and record on the
Service Form what version numbers are
shown in the window that appears.
The required information about Model Number, S/N, P/N and D/C is located
on OEM label on the back of the equipment.
Warranty Repairs
Before shipping any Reader a Return Authorisation Number (RAN) must be
obtained.
End-users should contact the company from
whom they purchased the Reader for repair,
replacement or refund.
If you purchased the Reader directly from
Magellan, contact Magellan for a Return
Authorization Number (RAN) before shipment.
The copy of the Service Form with RAN must be enclosed in the original or
equivalent packing with the RAN number clearly marked on the outside of
the box.
Non-Warranty Repairs
If a Reader needs repairing after one year warranty period expires, your
support organization or Magellan if you purchased directly from Magellan
will first provide an estimate of repair charges. Then upon receiving approval
from you the Reader can be sent for repair. Refer to above Warranty
Repairs information for return procedures.
MDR-1109 USER MANUAL 60-70-002-DOC ver.1 24