User's Manual

48 63-70-076-DOC-1 September 2013
User ManualMARS-24ATR
Have you tried connecting to the reader with a different PC?
Have you successfully installed the ReaderManager application?
In the ReaderManager, select the Help/About ReaderManager menu item and record on the Service Form
what version numbers are shown in the window that appears.
In the ReaderManager, select the Help/System Report/Get System Information. Get a zip file and then
email it to us (for the ReaderManager version V2.18 and higher).
The information required in the Service Form about Model Number, S/N, P/N and D/C is located on the OEM label on
the back of the equipment.
7.7.1 WArrAnty repAirs
Before shipping any reader a Return Authorisation number (RMA) must be obtained.
End-users should contact the company from whom they purchased the reader for repair, replacement or refund
in accordance with Magellan’s terms and conditions of sale.
If you purchased the reader directly from Magellan, contact Magellan for a Return Authorization number (RMA) before
shipment.
The copy of the Service Form with RMA must be enclosed in the original or equivalent packing with the RMA number
clearly marked on the outside of the box.
7.7.2 non-WArrAnty repAirs
If a reader needs repairing after the one year warranty period expires, your support organization or Magellan if you
purchased directly from Magellan will rst provide an estimate of repair charges. Then upon receiving approval from
you the reader can be sent for repair. Refer to above Warranty Repairs information for return procedures.
7.7.3 WArrAnty
Magellan’s warranty and liability with respect to products and/or services is for a period of 12 months from date of
delivery and is limited to the rectication of faulty workmanship and/or non-compliance by Magellan.
Any liability with respect to components including purchased or free issued items and other materials used in the
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