User's Manual

September 2013 63-70-076-DOC-1 47
MARS-24ATRUser Manual
PC does not recognise the
reader at all
The USB port on the PC is
broken
Use another USB port known to be working.
USB port has temporarily
failed
Power cycle the PC.
The reader is faulty Check the reader on two other PCs. If no PC
shows any response at all to the USB cable
being plugged in then it’s faulty. Send a service
report on the Service Form.
USB cable faulty Change the USB cable.
PC recognises the reader,
but claims that it is faulty
in the Windows’ Device
Manager and does
not create a network
connection
Windows has previously
marked the reader as faulty
and will not try to connect
to it or load the reader
driver. Usually caused by
rapidly unplugging and
plugging of the USB cable.
Make sure that the USB cable is unplugged and
the reader is turned o. Remove/Unistall the
faulty device from the Device Manager, then
plug the USB in, turn the reader on and wait
for a network connection again. Alternatively
connect a dierent reader to the PC as it will
have a dierent serial number and Windows will
not ag it as faulty.
The reader is connected,
and appears to be working
correctly but the network
connection drops out after
a few seconds
The reader was replugged
too quickly before Windows
nished processing
the previous network
connection
Wait at least 30 seconds before replugging
any reader into the same PC or wait until the
network connection disappears
USB hub does not work
properly
Power cycle the PC. Try a rear USB port on the
PC to connect the USB cable. Avoid using an
external USB hub.
No network connection
can be made to the
reader but the Network
Connections window
shows that the reader is
connected and all other
network status information
indicates that networking
should be working
The USB port on the PC has
stopped working for an
unknown reason.
Use another USB port. If this fails, power cycle
the PC.
7.7 reporting A problem
If after following the checks and procedures outlined in the Troubleshooting section, you are still having a problem with
a Magellan reader, you will need to send a report to Magellan. To make the diagnosis quicker and easier, please supply
your problem report on a Service Form along with the following information:
What kind of tags are you using and how many are you putting on the reader at one time?
Have this reader and the tags you are using worked at any time in the past?
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