User's Manual

September 2013 63-70-076-DOC-1 45
MARS-24ATRUser Manual
Absence of the
flashing green
LED during tag
reading
Incorrectly oriented tag/
tags
Ensure tag/tags are oriented correctly to the
reader antenna (see Tag-to-Reader/Tag-to-
Antenna Orientation).
Faulty tag/tags Replace tag/tags. Do not use tags with a black
dot or black square marking (faulty tags).
The Powering Field is
off
Antenna was not tuned
Ensure the powering field is on. Go to Tools>
System>Reader Setting. Tick the Powering Field
box.
Tune the antenna (refer to the Working-with-
antennas section)
Reader faulty Send a service report using the Service Form.
Green LED
flashes but I can
not see any tag
message in the
ReaderManager
USB or Ethernet
connection is not
functioning
Ensure the communication cable is connected
correctly.
The reader is not
Connected
Ensure the reader is turned on and a
communication cable is plugged in. The status
bar in bottom right corner of the ReaderManager
window has to show an indication Connected, the
tag type and the IP address.
The tag type is
incompatible with the
reader
Use the appropriate tag type according to the
chart in the Reader-Tag Compatibility section.
A communication tool
has not been chosen
Choose Grid of tag sight counts or Table of Tag
Messages from Tools->System menu to view tag
replies.
Red LED remains
on
Reader faulty Send a service report using the Service Form
7.6.2 AntennA instAllAtion And mAintenAnce
Antenna test
failed
Wrong tag. The tag
used for the test is in
a low power mode.
Make sure you use a normal/fully powered tag for testing
(refer to the Working-with-Tags section in the Reader
User Manual). Perform the test again.
Faulty tag Replace tag. Do not use a tag with a black dot or black
square marking (faulty tag).
Antenna is not
on the list of
available
antenna types
You have purchased
new antenna type
which is not in your
version of the
ReaderManager
Download the latest version of the ReaderServer available
from Magellan’s website. Then upgrade the ReaderServer
on your reader using the ReaderManager.