User's Manual

5.1Troubleshooting
Problem Reason Solution
LEDs
Red LED is off Power cable not
connected
Ensure the power cable is connected correctly to both
the mains power and to the Reader
Power cable faulty Replace the cable
Power adaptor faulty Replace the power adaptor
Reader faulty Send a service report on the Service Form
Absence of the flashing
green LED during tag
reading
Incorrectly oriented
tag/tags
Ensure tag/tags are oriented correctly to the Reader
Antenna (see Tag-to-Reader/Tag-to-Antenna
Orientation).
Faulty tag/tags Replace tag/tags. Do not use tags with a black dot or
black square marking (faulty tags).
The Powering Field is off Ensure the powering field is on. Go to Tools>
System>Reader Setting. Tick the Powering Field box.
Reader faulty Send a service report on the Service Form.
Green LED flashes but I
can not see any tag
message in the
ReaderManager
USB or Ethernet
connection is not
functioning
Ensure the communication cable is connected
correctly.
The reader is not
Connected
Ensure the Reader is turned on and a communication
cable is plugged in. The status bar in bottom right
corner of the ReaderManager window has to show an
indication Connected, the tag type and the IP address.
The tag type is
incompatible with the
Reader
Use the appropriate tag type according to the chart in
the Reader-Tag Compatibility section.
A communication tool
has not been chosen
Choose Grid of tag sight counts or Table of Tag
Messages from Tools->System menu to view tag
replies.
Antenna installation
and maintenance
Antenna test failed Wrong tag. The tag used
for the test is in a low
power mode.
Make sure you use a normal/fully powered tag for
testing (refer to the Working with Tags section in the
Reader User Manual). Perform the test again.
Faulty tag Replace tag. Do not use a tag with a black dot or black
square marking (faulty tag).
Antenna is not on the list
of available antenna
types
You have purchased
new antenna type which
is not in your version of
the ReaderManager
Download the latest version of the ReaderManager
available from Magellan’s website. Then upgrade the
ReaderServer on your Reader using the
ReaderManager.
Antenna does not work
as good as before
(reduced read range,
etc.)
The Antenna has been
moved recently and was
not tuned
Once you change the antenna position, moved the
antenna or replaced the mounting material you should
understand first whether the antenna is affected by the
mounting material, put a plastic spacer if affected and
tuned the antenna again.
Metallic object/s,
electronic devices or
cables are in the close
vicinity of the antenna
and affect the antenna
performance
Move all metallic objects, electronic devices and cables
away from the antenna or shield the antenna by a
purpose built ferrite shield. Once you do so the antenna
should perform as before. Measure the maximum
voltage, compare with the voltage previously recorded
and tuned the antenna if it’s required.
Connecting a Reader
Can not find and connect
to the Reader as the
Reader is not shown on
the Connection menu list
The Reader was not in
the operational mode
when you connected a
communication cable
and/or opened the
Connection menu
Plug in the communication and power cables. Wait for
about 1 minute after you apply the power to the
Reader. The blue LED must to be permanently lit and
the green LEDs off. In the ReaderManager open the
Connection menu. Find the Reader you want to
connect to on the list.
MARS-1-2-4-6 USER MANUAL 64-70-017-DOC ver.1
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