User Guide

Reader Manager Guide Page 54 of 62 40-10-006-DOC 15/09/2006
10 Reporting a Problem
If you are having a problem with the ReaderManager, you will need to send a report describing your
problem. To make diagnosis easier, please try and supply this information with any problem report.
• Have you tried connecting to the reader with a different PC?
• Have you successfully installed the ReaderManager application?
• In the ReaderManager, select the Help/About ReaderManager menu item and record what version
numbers are shown in the window that appears.
• What type of reader are you using?
• Has the reader worked in the past and has just stopped working?
• Please be a descriptive as possible:
• Saying, “I’ve placed a stack of 10 gaming chip tags on antenna XX four tags timeout every 3
seconds.” is better than saying, “My tags timeout.”
• Send as much information about the reader as possible, please do the following:
• Connect to the reader.
• Open the Console.
• Type Settings() then press enter.
• Type Settings() then press enter.
• Type config.data then press enter.
• Type AntennaSettings() then press enter.
• Right click in the Message Log area of the Console and click Select All.
• Right click in the Message Log area of the Console and click Copy.
• Paste all the information into an email and send it to Magellan Technology.