User Guide

Reader Manager Guide Page 53 of 62 40-10-006-DOC 15/09/2006
9 Troubleshooting
9.1 Can’t see my reader on the dynamic connection list
• The computer IP address on the computer running ReaderManager must be in the same subnet as the
reader.
• The reader must be running ReaderServer 3.xx or better.
• AVR readers can not be discovered on the network.
9.2 My reader is behaving strangely or tags are timing out.
• Have you setup the reader to use the antenna you are using? Use the Reader Setup tool.
• Is the antenna tuned correctly and has the antenna passed the antenna test in the Reader Setup tool?
• Restore the reader to its default settings using the Reader Settings tool.
9.3 My antenna is not in the Reader Setup tool antenna list.
• Log onto the Magellan Technology website, get and install the latest versions of ReaderManager and
ReaderServer. If your antenna is still not in the list then the antenna is not meant to be used with the
type of reader you are using.