Operating instructions

25
Troubleshooting Guide
(For Problems That You Can Fix Yourself)
Problem Possible Causes Solution
No segments appear on the
display
– No line current is available
– The AC adapter is not plugged
in
– The weighing platform has
been in the standby mode for
more than 5 minutes
– Check the power supply
– Plug the AC adapter into the platform and into
an electrical outlet
– Turn on the isi industrial terminal using the
on/off switch
The weight display shows "H" – The load exceeds the capacity
of the weighing platform
– Unload the weighing platform
The weight display shows "L" or
"Err 54"
– The load plate is not on the
weighing platform
– Place the load plate on the platform
The weight display briefly
indicates "Err 01"
– The weight unit selected
requires more decimal places
than are available in the
display
– Select a different weight unit
The weight display briefly
indicates "Err 02"
– One of the requirements for
calibration/adjustment has not
been met (e.g., the weighing
platform is still loaded)
– Check the description of the operating
menu/instruction manual and recalibrate/re-
adjust the weighing platform
– Unload the weighing platform
The weight display briefly
indicates "Err 03"
– Calibration/adjustment was
unable to be completed within
a specific time
– Allow the equipment to warm up and
recalibrate/re-adjust
The error code "ERR 07" is
displayed
– The last function you activated
probably is not allowed for
weighing platforms used as
legal measuring instruments
(legal-for-trade)
– Refer to the operating menu to check whether
this function is allowed for weighing platforms
used as legal measuring instruments
The error code "ERR 08" is
displayed
– The load on the weighing
platform is too heavy for the
platform to be zeroed
– Check the "Specifications Chart" for the
configuration code you have selected
The error code "ERR 09" is
displayed
– The gross weight value < zero
and the weighing platform is
unloaded, but you cannot tare
– Zero the weighing platform
The error code "ERR 10" is
displayed
– The tare memories for your
application are full, and you
tried to clear the lower-level tare
memory
Clear the tare memories of your application