Operating instructions

9
Troubleshooting Guide
Problem Possible cause(s) Solution
No segments are shown No AC power is available Check the AC power supply; con-
nect
on the display The power supply or AC adapter the power supply/AC adapter to power
is not connected
Device not used > 5 minutes Turn on the display and control
(now in stand-by mode) unit/indicator using the On/Off switch
Weight display shows “ H“ The load exceeds the weighing capacity Unload the weighing platform
Weight display The load plate is Place the load plate
shows “L“ or “ Err 54“ not in position on the platform
Weight display Data output not compatible Change the menu settings
shows “Err 01“ briefly with output format in device setup menu
Weight display One of the conditions for calibration Calibrate only when zero is dis-
played
shows “Err 02“ briefly was not met Zero the weighing platform
Load on weighing platform Unload the weighing platform
Weight display Calibration/adjustment could not Allow the scale to warm up and
then
shows “Err 03“ briefly be performed within repeat calibration/adjustment
the required time period
Error code “Err 08“ The load on the weighing platform Check whether your configuration
is too heavy to allow the platform to be zeroed meets the zero-setting point
requirements
Error code “Err 09“ Gross value < zero and weighing Zero the weighing platform
platform is unloaded, but cannot
be tared
Error code “Err 10“ Data in application tare memory Clear the application tare
when attempted to clear lower
tare memory
Error code “Err 12“ Attempt to write data in application Check configuration memory first
tare memory when blocked (menu item 2 2 x)
Value not permitted for Check value entered
manual tare input
Error code “Err 17“ Internal calibration/adjustment not possible Reduce preload or
because preload is too high Select a different configuration
Error code “Err 19“ The available weighing capacity Reduce preload or
is too low; max. capacity select a different configuration
reduced by high preload
The special code “A“ remains Press a key
on the display; none of the keys has
been pressed since the equipment
was switched on
The weight readout Unstable ambient conditions Set up the weighing platform
changes constantly (too much vibration, or the in a different area, or
weighing platform is exposed access the Setup menu to change
to a draft) device configuration
A foreign object is caught Remove the foreign object
between the load plate and
the weighing platform housing
The weight readout is The weighing platform has not been calibrated Perform calibration/adjustment
obviously wrong The platform was not tared before weighing Tare before weighing
If any other errors occur, please contact your local Sartorius office or dealer or the Sartorius Service Center.