Operating instructions

121
Error Codes and Messages
Error codes are shown in the main display. Err codes and messages are displayed continuously. Inf messages are displayed for 2 seconds,
after which the program then returns automatically to the weighing mode.
Error Code/Message Displayed Cause Solution
Err 101 - 104 Key is stuck Release key or
Key pressed when switching on the Combics Contact your local Sartorius Service Center
Err 320 Operating program memory Contact your local
(EEPROM) defective Sartorius Service Center
ERR 335 Verified platform not compatible Connect a compatible
with terminal weighing platform
Err 340 Operating parameter (EEPROM) error Turn the scale off, then back on again.
If this error code remains displayed, please
contact your local Sartorius Service Center
Err 341 Data lost from RAM, Leave the scale power
battery needs to be recharged on for at least 10 hrs.
Err 343 Loss of data in the memory Contact your local
area for transaction numbers in Sartorius Service Center
external Alibi memory modules
Inf 01 Data output not compatible with Change the configuration
output format in the Setup menu
Inf 02 Calibration/adjustment condition Calibrate only when
not met, e.g., zero is displayed
- the scale was not tared Press ) to tare
- the scale is loaded Unload the scale
Inf 03 Calibration/adjustment could not Allow the scale to warm up again
be completed within a certain time and repeat the adjustment process
Inf 06 Internal calibration weight defective Contact your local Sartorius Service Center
Inf 07 Function not allowed in scales Contact your local
verified for use in legal metrology Sartorius Service Center for information
on having the settings changed
Inf 08 The load on the scale is too heavy Check whether “tare/zero with power on”
to zero the readout is set (1.12)
Inf 09 Taring is not possible when the Zero the scale
gross weight is < zero
Inf 10 Tare key is blocked when there The data stored for the application
is data in the tare memory program (Combics 2 only) must be deleted
(clear the memory) before taring.
Inf 22 Error in storing reference value, Put a heavier sample
load is too light on the scale
Inf 23 Error in initializing an application Contact your local Sartorius Service Center
Inf 29 Minimum load not reached Define a lower value for the minimum load
(in the Application settings, under 3.6)
Inf 71 Cannot store the current weight value None
(e.g., if control limits are too low or too high)
Inf 72 Cannot store the current weight value None
(e.g., the transaction counter has
reached its limit)
Inf 73 Data not found or unreadable Contact your local Sartorius Service Center
Inf 74 Function is blocked (e.g., menu is locked) None
Inf 98 No weighing platform connected Connect weighing platform
Inf 99 No weighing platform connected Connect weighing platform
NO WP No weighing platform connected Connect weighing platform