User Manual

2. All cameras has no image showing up on the NVR after the device is starting up normally.
Possible Reasons:
Make sure all cameras are connected to the port of Video-in with cables and your recordershould be
connected tothe monitor with the cable, but the video of all camerasare not shown on the monitor (You can
stillsee the setting panel of recorder) .
Solutions:
Method 1: Check the connection of your system is correct or not.
Method2: Please go to Main Menu---System---General to change Video Standard.If it doesn't work, change it
back to initial one.
Method 3: Go to Main Menu--System--Digital--Channel Type, tick the first option on the list and click OK to
save.
Method 4: Check the camera lens at night and make sure infrared light turns on. Try to connect a 12V power
supply to the camera if there is no infrared light.
3. You can not view on the mobile phone and computer.
Possible Reasons:
The status of NAT is not connected.
Solutions:
Please go to Main Menu-- Info--Version to check if the status of NAT is Connected.
4. NAT is probing DNS
Possible Reasons:
Your IP address is wrong.
Connection cable is damaged.
Solutions:
Method 1: Make sure the yellow light is flicker and the green light doesn't flicker (Otherwise, you should
change your network cable or change the internet access on the router).
Method2: Fix your IP address
5. NAT shows Disable
Possible Reasons:
Cloud is not enabled.
Solutions:
Method : Please go to Main Menu ---System ---Net Service to Enable Cloud.
6. No image displayed on some cameras
Possible Reasons:
Make sure all cameras are connected toNVR/DVR with cables and recorderis connected tothe monitor with
the cable, one or several cameras has no image displayed on the monitor, but others are working fine, you
should make sure the camera, cable, or channel port is damaged or not.
For example:
1. Connect the camera C1 to the channel A1 withthe cable B2 to confirm if it is the cable B1's problem
2. Connect the camera C1 to the channelA2 with the cable B2to confirm if it is the camera C1's problem.
3. Connect the camera B2 to the channel A1 with the cable B2 to confirm if it is the channel port A1's problem.
Solutions:
Method 1: Please make sure whether the camera, cable, or channel port is damaged or not so that we can give
you the correct replacement.
Method2: You can also go to Main Menu----Info----BPS to check if the camera has connected to the system.
7. Video can not be recorded.
Possible Reasons:
The NVR needs an internalhard diskdrive for recording. Without hard drive, the system can show live viewing,
but can not record or playback. The status of hard drive is abnormal.
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