User Guide

If you are still experiencing technical issues with your SD product please contact the
manufacturer directly for support.
SANDISK CUSTOMER CARE
Questions?
Live Chat Support (USA only)
Retail Products
1-866-726-3475
1-877-267-8975 (Spanish)
Return Material Authorization (RMA) process
How does the RMA process work? How do I replace my defective product?
Obtaining an RMA may be quicker from the place of purchase. In case your device is not functioning within the store
replacement period please contact them directly.
Please register your product using our online registration to obtain your RMA quickly.
Return Merchandise Authorization (RMA) process:
STEP 1 - Your device is NOT functioning
If your device is not functioning, please contact our call centers via:
1. Chat
2. Phone
3. Email
STEP 2 - Support agent will troubleshoot and determine eligibility of RMA
Our support agent will work with you to troubleshoot the device and determine the eligibility of RMA.
NOTE: Your device must be UNDER WARRANTY in order to qualify for a replacement.
STEP 3 - Register your product
Eligible or not, please register the product with our support agent by providing the following information. Alternatively,
you can also register your product using our online registration.
1. Name
2. Email address (required for RMA approval)
3. Phone number
4. Ship to address (No P.O. boxes are accepted)