User Manual

Action Yes No
Step 8
a Inspect the test pages to determine which color is aected.
b Replace the photoconductor unit.
c Print the document.
Is the print still too light?
Contact
customer
support.
The problem is
solved.
Mottled print and dots
$%&
'()
Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 2. Contact
customer
support.
Step 2
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper type and size settings match the paper type
and size set in the tray.
Do the settings match?
Go to step 4. Go to step 3.
Step 3
a Change the paper size and type in the Paper menu or adjust
the size settings in the tray.
b Print a document.
Is the print still mottled?
Go to step 4. The problem is
solved.
Step 4
a Replace the textured or rough paper loaded in the tray with
plain paper.
b Print a document.
Is the print still mottled?
Go to step 5. The problem is
solved.
Troubleshooting 109