User Manual

Action Yes No
Step 8
a Inspect the test pages to determine which color is aected.
b Replace the photoconductor unit.
c Print the document.
Is the print still too dark?
Contact
customer
support.
The problem is
solved.
Ghost images
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Load the tray with the correct paper type and weight.
b Print the document.
Do ghost images still appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Depending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded in
the tray.
• You can also change the settings on the printer control
panel.
b Print the document.
Do ghost images still appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Clean the printhead lens.
b Print the document.
Do ghost images still appear on prints?
Go to step 4. The problem is
solved.
Troubleshooting 101