CS921, CS923, CS927 User's Guide August 2017 Machine type(s): 5059 Model(s): 130, 530 www.lexmark.
Contents 2 Contents Safety information........................................................................................ 5 Conventions.......................................................................................................................................................... 5 Product statements............................................................................................................................................. 5 Learning about the printer........................
Contents 3 Linking trays........................................................................................................................................................25 Printing.........................................................................................................26 Printing from a computer.................................................................................................................................26 Printing from a flash drive................................
Contents 4 Paper jam in the booklet finisher...................................................................................................................75 Paper jam in the staple finisher..................................................................................................................... 79 Staple jam in the staple finisher.....................................................................................................................
Safety information 5 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 6 CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.
Safety information 7 • Make sure that your fingers are not under the printer when you set it down. • Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters.
Learning about the printer 8 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com.
Learning about the printer 9 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Go to http://support.lexmark.com. • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site. Support contact information for your country or region can be found on the website or on the printed warranty that came with the printer.
Learning about the printer – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. • Observe the recommended temperatures and avoid fluctuations: Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) • Allow the following recommended amount of space around the printer for proper ventilation: 1 Top 150 mm (5.9 in.) 2 Right side 400 mm (15.7 in.) 3 Front 444.5 mm (17.5 in.
Learning about the printer 11 Basic model 1 Control panel 2 Multipurpose feeder 3 Standard 2 x 500-sheet tray 4 Standard bin Configured model CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters.
Learning about the printer 1 12 Staple finisher Notes: • This option is not supported if another finisher is installed. • This option is supported only in some printer models. 2 Optional 3000‑sheet tray Note: This option is supported only if another optional tray is installed.
Learning about the printer 13 Use the To 1 USB ports Attach a keyboard or any compatible option. 2 Power cord socket Connect the printer to a properly grounded electrical outlet. 3 Ethernet port Connect the printer to an Ethernet network. 4 USB printer port Connect the printer to a computer.
Learning about the printer Use the 14 To • View the printer messages and supply status. • Set up and operate the printer. 1 Display 2 Home button Go to the home screen. 3 Keypad Enter numbers or symbols in an input field. 4 Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. • Set the printer to Sleep or Hibernate mode. • Wake the printer from Sleep or Hibernate mode. 5 Stop or Cancel button Stop the current job.
Learning about the printer Touch 1 15 To Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen. 2 Job Queue Show all the current print jobs. Note: You can also access this setting by touching the top section of the home screen.
Learning about the printer 16 Menu map Device • • • • • Preferences Remote Operator Panel Notifications Power Management Information Sent to Lexmark • • • • • Accessibility • • • • • • PDF Restore Factory Defaults Maintenance Visible Home Screen Icons About This Printer Print • • • • • • Layout Finishing Setup Quality Job Accounting XPS PostScript PCL HTML Image PPDS Paper • Tray Configuration • Media Configuration • Bin Configuration Network/Ports • • • • • • • • Network Overview Wireless AirPri
Learning about the printer 17 Option Card Menu Note: This setting appears only when an optional card is installed.
Setting up and using the home screen applications 18 Setting up and using the home screen applications Customizing the home screen 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly.
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magnification mode 1 From the control panel, press and hold the 5 key until you hear a voice message. 2 Select Magnification. 3 Select OK. For more information on navigating a magnified screen, see “Navigating the screen using gestures” on page 20. Activating Voice Guidance From the control panel 1 Press and hold the 5 key until a voice message is heard. 2 Select OK.
Setting up and using the accessibility features 20 Adjusting the default headphones volume Headphones volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset. 1 From the control panel, select Settings > Device > Accessibility > Headphone Volume. 2 Select the volume. Enabling spoken passwords or personal identification numbers 1 From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs.
Loading paper and specialty media 21 Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: 1 From the home screen, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type > select a paper source 2 Set the size and type of the specialty media.
Loading paper and specialty media 2 Adjust the guides to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper.
Loading paper and specialty media 23 Without an optional finisher With an optional finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • Load pre‑punched paper with the holes toward the front or left side of the tray. • Do not slide paper into the tray. • To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator. 5 Insert the tray.
Loading paper and specialty media Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper or specialty media.
Loading paper and specialty media One‑sided printing 25 Two‑sided printing Warning—Potential Damage: When using envelopes, do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. 5 From the control panel, set the paper size and paper type to match the paper loaded. Linking trays 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Printing 26 Printing Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. 1 With a document open, click File > Print. 2 If necessary, adjust the settings. 3 Send the print job. Printing from a flash drive 1 Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive.
Printing Supported flash drives and file types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed USB flash drives with full‑speed standard. – USB flash drives must support the File Allocation Table (FAT) system. File types Documents: • • • • • .doc or .docx • • • • • • • .dcx .xls or .xlsx .ppt or .pptx .pdf .xps Images: .gif .jpeg or .jpg .bmp .pcx .tiff or .tif .
Printing 28 Configuring confidential jobs 1 From the home screen, touch Settings > Security > Confidential Print Setup. 2 Configure the settings. Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Expiration Set the amount of time before confidential jobs are automatically deleted from the printer memory.
Printing Canceling a print job From the printer control panel 1 From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. 2 Select the job to cancel. From the computer 1 Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. 2 Select the job to cancel.
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Securing the printer 31 Configuring printer hard disk encryption 1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption. Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. 2 Follow the instructions on the display. Notes: • Do not turn off the printer during the encryption process. Loss of data can occur.
Securing the printer 32 Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Maintaining the printer 33 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Networking Note: Purchase a MarkNetTM N8370 Wi-Fi option first before setting up the printer on a wireless network. For information on installing the Wi-Fi option, see the setup sheet that came with the option.
Maintaining the printer 34 Changing port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration. • If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet connection, then disconnect the printer from the Ethernet network.
Maintaining the printer 35 Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: • Perform this task after every few months. • Damage to the printer caused by improper handling is not covered by the printer warranty.
Maintaining the printer Cleaning the printhead lens 1 Open door A. 2 Remove the waste toner bottle. 3 Using the printhead wiper, clean the printhead lens. 4 Insert the wiper back into place.
Maintaining the printer 5 Insert the waste toner bottle, and then close the door. Emptying the hole punch box 1 Open door H.
Maintaining the printer 2 Remove, and then empty the hole punch box. 3 Insert the hole punch box. 4 Close the door.
Maintaining the printer 39 Ordering parts and supplies To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies 1 From the home screen, touch Status/Supplies.
Maintaining the printer 40 CS927 toner cartridges Toner cartridges Part number Black 77B00K0 Cyan 77B00C0 Magenta 77B00M0 Yellow 77B00Y0 Ordering a photoconductor unit Item Part number Black photoconductor unit 76C0PK0 Color photoconductor unit 76C0PV0 Ordering a waste toner bottle Item Part number Waste toner bottle 54G0W00 Ordering staple cartridges Item Part number Staple cartridges 25A0013 Ordering maintenance kits CS921, CS923, and CS927 maintenance kits Maintenance kits Part
Maintaining the printer 41 Maintenance kits Part number Fuser maintenance kit, 230 V 41X1861 CS923 maintenance kits Maintenance kits Part number 300K transfer belt maintenance kit 41X2090 Fuser maintenance kit 41X1505 Configuring supply notifications 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Maintaining the printer Replacing parts and supplies Replacing a toner cartridge 1 Open door A. 2 Remove the toner cartridge. 3 Unpack the new toner cartridge. 4 Shake the toner cartridge three times.
Maintaining the printer 5 Insert the new toner cartridge. 6 Remove the waste toner bottle.
Maintaining the printer 7 Using the printhead wiper, clean the printhead lens. 8 Insert the wiper back into place. 9 Insert the waste toner bottle, and then close the door.
Maintaining the printer Replacing a photoconductor unit 1 Open door A. 2 Remove the waste toner bottle. 3 Remove the photoconductor unit. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Maintaining the printer 46 4 Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Maintaining the printer 5 Insert the new photoconductor unit. 6 Using the printhead wiper, clean the printhead lens. 7 Insert the wiper back into place.
Maintaining the printer 8 Insert the waste toner bottle, and then close the door.
Maintaining the printer Replacing the waste toner bottle 1 Open door A. 2 Remove the waste toner bottle. 3 Using the printhead wiper, clean the printhead lens. 4 Insert the wiper back to into place. 5 Unpack the new waste toner bottle.
Maintaining the printer 6 Insert the new waste toner bottle, and then close the door.
Maintaining the printer 1 Turn off the printer. 2 Remove all the trays. • Standard tray • Optional 2500‑sheet tray Notes: – Use the screwdriver stored inside door A. – To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray.
Maintaining the printer 52 3 Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 4 Open door D. Notes: • Door D is only accessible if an optional 2500‑ or 2 x 500‑sheet tray is installed. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door.
Maintaining the printer 5 Locate the rollers. 6 Remove the rollers. 7 Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their proper places. 8 Close doors D and C. 9 Insert the trays, and then turn on the printer.
Maintaining the printer 55 Replacing the transfer belt 1 Turn off the printer. 2 Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Maintaining the printer 3 Using the screwdriver stored inside door A, remove the door stopper. 4 Loosen the screws that secure the transfer belt.
Maintaining the printer 5 Remove the paper guide. 6 Remove the transfer belt. 7 Unpack the new transfer belt. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the quality of future print jobs. 8 Insert the new transfer belt until it clicks into place.
Maintaining the printer 58 9 Using the printhead wiper, clean the printhead lens. 10 Insert the paper guide. 11 Secure the transfer belt. 12 Reattach the door stopper. 13 Close the door, and then turn on the printer. Replacing the transfer roller 1 Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Maintaining the printer 2 Remove the transfer roller. 3 Unpack the new transfer roller. 4 Insert the new transfer roller until it clicks into place. 5 Close the door.
Maintaining the printer Replacing the staple cartridge Replacing the staple cartridge in the staple finisher 1 Slide the staple finisher. 2 Remove the empty staple cartridge. 3 Unpack the new staple cartridge.
Maintaining the printer 4 Insert the new staple cartridge until it clicks into place. 5 Slide the finisher back into place. Replacing the staple cartridge in the staple, hole punch finisher 1 Open door H.
Maintaining the printer 2 Remove the staple cartridge. 3 Unpack the new staple cartridge. 4 Insert the new staple cartridge until it clicks into place. 5 Close the door.
Maintaining the printer Replacing the staple cartridge in the booklet finisher 1 Open door H, and then pull out the booklet maker. 2 Remove the staple cartridge. 3 Unpack the new staple cartridge.
Maintaining the printer 64 4 Insert the new staple cartridge until it clicks into place. 5 Push the booklet maker back into place, and then close the door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
Maintaining the printer 65 • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • • • • Keep the printer in an upright position. Avoid severe jarring movements. Make sure that your fingers are not under the printer when you set it down. Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Maintaining the printer 66 Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. • Print one copy of the document to check its content and format for accuracy. Recycling Recycling Lexmark products To return Lexmark products for recycling: 1 Go to www.lexmark.com/recycle.
Clearing jams 67 Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration.
Clearing jams • Flex, fan, and align the paper edges before loading. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure that the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations. Identifying jam locations Note: When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Clearing jams 69 Jam locations 7 Finisher • Booklet finisher • Staple, hole punch finisher Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open door C to remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 70 CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. 2 Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed.
Clearing jams • Below the fuser area • Duplex area 71
Clearing jams • Above the duplex area 3 Open the standard trays, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the trays, and then close the door.
Clearing jams Paper jam in door D 1 Open door D, and then remove the jammed paper. Notes: • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. • Open door C to make sure that all paper fragments are removed, and then close the door. 2 Open the optional tray, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Close the tray, and then close the door. Paper jam in the 3000‑sheet tray 1 Slide the 3000‑sheet tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the door, and then slide the tray back into place. Paper jam in the booklet finisher 1 Open door G, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 2 Open door J. 3 Open door H.
Clearing jams 4 Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed.
Clearing jams • Area H6 5 Pull out the booklet maker. 6 Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed.
Clearing jams • Area H9 • Area H10 7 Push the booklet maker back into place. 8 Close doors H and J. Paper jam in the staple finisher 1 Remove paper from the staple finisher bin. 2 Slide the staple finisher, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 80 If necessary, turn the spinner wheel G1 downward to feed the jammed paper into the finisher bin, and then remove the jammed paper. 3 Slide the finisher back into place.
Clearing jams Staple jam in the staple finisher 1 Slide the staple finisher. 2 Remove the staple cartridge holder.
Clearing jams 3 Remove the loose staples. 4 Insert the staple cartridge holder until it clicks into place. 5 Slide the finisher back into place.
Clearing jams Staple jam in the staple, hole punch finisher 1 Open door H. 2 Remove the staple cartridge holder.
Clearing jams 3 Remove the loose staples. 4 Insert the staple cartridge holder until it clicks into place. 5 Close the door.
Clearing jams Staple jam in the booklet finisher 1 Open door H, and then pull out the booklet maker. 2 Remove the staple cartridge holder.
Clearing jams 3 Remove the loose staples. 4 Insert the staple cartridge holder until it clicks into place. 5 Push the booklet maker back into place, and then close the door.
Troubleshooting 87 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Yes No Step 1 Check if you are using a supported browser: Go to step 2. Install a supported browser. Go to step 3. Type the correct printer IP address in the address field. Go to step 4. Turn on the printer. Go to step 5. Contact your administrator. Go to step 6. Secure the cable connections. • • • • Internet Explorer® version 9 or later Safari version 8.0.
Troubleshooting 88 Action Yes No Step 6 Go to step 7. Contact your administrator. The problem is solved. Contact customer support. Action Yes No Step 1 Go to step 2. Insert the flash drive into the correct port. Go to step 3. Insert a supported flash drive. The problem is solved. Contact customer support. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 Access the Embedded Web Server.
Troubleshooting 89 900.xy error Turn off the printer, wait for about 10 seconds, and then turn on the printer. Hardware options problems Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. No Go to step 2. Does the internal option operate correctly? Step 2 Go to step 4. Go to step 3. Print a menu settings page, and then check if the internal option appears in the Installed Features list.
Troubleshooting 90 Defective flash detected Try one or more of the following: • Replace the defective flash memory. • From the printer control panel, select Continue to ignore the message and continue printing. • Cancel the current print job. Not enough free space in flash memory for resources Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory.
Troubleshooting 91 If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then reset the supply usage counter. 1 From the control panel, navigate to: Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters 2 Select the part or supply that you want to reset, and then select Start. 3 Read the warning message, and then select Continue. 4 Press and hold X and # simultaneously for 15 seconds to clear the message.
Troubleshooting 92 Action Yes No Step 3 a Reduce the number of pages to print. The problem is solved. Contact customer support. b Print the document. Are the pages collated correctly? Paper curl Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Yes Go to step 2. Step 1 a Move the paper guides in the tray to the correct position for the paper loaded. b Print the document.
Troubleshooting 93 Tray linking does not work Action Yes No Step 1 a Check if the trays contain paper of the same size and type. The problem is solved. Go to step 2. The problem is solved. Contact customer support. b Check if the paper guides are positioned correctly. c Print the document. Do the trays link correctly? Step 2 a From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. b Set the paper size and type to match the paper loaded in the linked trays.
Troubleshooting 94 Paper frequently jams Action Yes No Step 1 a Pull out the tray. Go to step 2. The problem is solved. Step 2 Go to step 3. a From the Paper menu on the control panel, check if the printer is detecting the correct paper size. b Resend the print job. The problem is solved. b Check if the paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.
Troubleshooting 95 Printing problems Confidential and other held documents do not print Action Yes The problem is Step 1 a From the control panel, check if the documents appear in the solved. Held Jobs list. No Go to step 2. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? Step 2 The print job may contain a formatting error or invalid data. The problem is solved. Go to step 3.
Troubleshooting 96 Action Yes No Step 5 a Add printer memory. The problem is solved. Contact customer support. Yes No b Resend the print job. Are the documents printed? Slow printing Action Go to step 2. Step 1 a Make sure that the printer is not in Eco‑Mode and Quiet Mode. The problem is solved. b Print the document. Is the printer printing slow? Step 2 a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Go to step 3.
Troubleshooting 97 Action Yes No Step 6 a From the Quality menu on the control panel, set the Print Resolution to 4800CQ. b Print the document. Go to step 7. The problem is solved. Go to step 8. The problem is solved. Contact customer support. The problem is solved. Yes No Is the printer printing slow? Step 7 a Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Troubleshooting 98 Action Yes No Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem is solved. Go to step 4. The problem is Step 4 a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Resend the print job. Go to step 5. For more information, see the setup documentation that came with the printer. b Resend the print job.
Troubleshooting 99 Action Yes No Step 1 a Inspect the test pages to determine which color is affected. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. b Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems.
Troubleshooting 100 Action Yes No Step 2 a Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. The problem is solved. Note: You can also change the settings on the printer control panel. b Print the document.
Troubleshooting 101 Action Yes No Step 8 a Inspect the test pages to determine which color is affected. Contact customer support. The problem is solved. b Replace the photoconductor unit. c Print the document. Is the print still too dark? Ghost images Leading edge A AB BC CD D A AB BC CD D Trailing edge Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Troubleshooting 102 Action Yes No Step 4 a Inspect the test pages to determine which color is affected. Contact customer support. The problem is solved. b Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Troubleshooting 103 Action Yes No Step 4 a Inspect the test pages to determine which color is affected. Contact customer support. The problem is solved. b Remove, and then reinstall the photoconductor unit and the toner cartridge. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Troubleshooting 104 Action Yes No Step 2 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Go to step 6. The problem is solved. Contact customer support. The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel.
Troubleshooting 105 Horizontal white lines Leading edge Trailing edge Notes: • Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic. Action Yes No Step 1 a Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Go to step 2. The problem is solved.
Troubleshooting 106 Action Yes No Step 4 a Clean the printhead lens. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Adjust the paper guides to the correct position for the paper loaded. b Print the document. The problem is solved. Go to step 2. The problem is solved. Contact customer support. b Print the document. Do horizontal white lines still appear on prints? Step 5 a Replace the photoconductor unit. b Print the document.
Troubleshooting 107 Jagged or uneven characters Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Yes a Check if the printer supports the fonts that are installed on your Contact customer computer. 1 From the control panel, navigate to: Settings > Reports > Print > Print Fonts 2 Select PCL Fonts or PS Fonts. support. No The problem is solved.
Troubleshooting 108 Action Yes No Step 2 a Depending on your operating system, increase the toner darkness from the Printing Preferences or Print dialog. Go to step 3. The problem is solved. Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. The problem is solved. Note: You can also change the settings on the printer control panel. b Print the document.
Troubleshooting 109 Action Yes No Step 8 a Inspect the test pages to determine which color is affected. Contact customer support. The problem is solved. b Replace the photoconductor unit. c Print the document. Is the print still too light? Mottled print and dots $%& '() Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes No Step 1 Go to step 2. Contact customer support.
Troubleshooting 110 Action Yes No Step 5 a Clean the printhead lens. Go to step 6. The problem is solved. Contact customer support. The problem is solved. b Print the document. Is the print still mottled? Step 6 a Inspect the test pages to determine which color is affected. b Replace the photoconductor unit. c Print the document. Is the print still mottled? Print crooked or skewed )E ) D ABC E ABCD E ABCD Note: Before solving the problem, print the print quality test pages.
Troubleshooting 111 Repeating defects ) ) ) Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes No Step 1 Go to step 2. Go to step 3. Take note of the distance, and then contact customer support or your service representative. The problem is solved. Inspect the test pages to determine which color is affected.
Troubleshooting 112 Action Yes No Step 3 a Using the Print Quality Test Pages, measure the distance between the defects on the affected color page. b Replace the supply item that matches the measurement on the affected color page. Take note of the distance, and then contact customer support or your service representative. The problem is solved. Transfer roller 63 mm (2.48 in.) Transfer belt 76 mm (2.99 in.) Fuser • 98 mm (3.86 in.) • 124 mm (4.88 in.) • 158 mm (6.22 in.
Troubleshooting 113 Action Yes No Step 2 a Clean the printhead lens. Go to step 3. The problem is solved. Contact customer support. The problem is solved. b Print the document. Is the printer still printing solid color or black images? Step 3 a Inspect the test pages to determine which color is affected. b Replace the photoconductor unit. c Print the document.
Troubleshooting 114 Action Yes No Step 3 a Clean the printhead lens. Go to step 4. The problem is solved. Contact customer support. The problem is solved. b Print the document. Is the page or image still clipped? Step 4 a Inspect the test pages to determine which color is affected. b Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute.
Troubleshooting Action 115 Yes Step 2 Contact customer a Depending on your operating system, specify the paper type, support. texture, and weight from the Printing Preferences or Print dialog. No The problem is solved. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document. Does the toner easily rub off? Uneven print density Note: Before solving the problem, print the print quality test pages.
Troubleshooting 116 Vertical dark lines or streaks Leading edge ABCDE ABCDE ABCDE Trailing edge Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Go to step 2. Step 1 a Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. No The problem is solved.
Troubleshooting 117 Action Yes No Step 4 a Clean the printhead lens. Go to step 5. The problem is solved. Contact customer support. The problem is solved. b Print the document. Do vertical dark lines or streaks still appear on prints? Step 5 a Inspect the test pages to determine which color is affected. b Replace the photoconductor unit. c Print the document.
Troubleshooting 118 Action Yes No Step 3 a Inspect the test pages to determine which color is affected. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 The problem is solved. Go to step 2. b Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute.
Troubleshooting 119 Action Yes No Step 4 Press the power button to wake the printer. Go to step 5. Go to step 6. Make sure to match the following: Check if the printer is in sleep or hibernate mode. Is the printer in sleep or hibernate mode? Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports.
Troubleshooting 120 Action Yes No Step 2 a Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. The problem is solved. Go to step 3. The problem is solved. Contact customer support. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document.
Troubleshooting Object type 121 Color conversion tables RGB Image RGB Text • Vivid—Produces brighter, more saturated colors and may be RGB Graphics • sRGB Display—Produces an output that approximates the colors applied to all incoming color formats. displayed on a computer monitor. Black toner usage is optimized for printing photographs. • Display‑True Black—Produces an output that approximates the colors displayed on a computer monitor.
Troubleshooting 122 What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is also specific to how the color of the object is specified in the software program (RGB or CMYK combinations). To apply a different color conversion table manually, see “Modifying the colors in printed output” on page 120.
Troubleshooting 123 Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275.
Upgrading and migrating 124 Upgrading and migrating Hardware Available internal options • Memory card – DDR3 DIMM – Flash memory • Fonts – Application cards • Forms and Bar Code • PRESCRIBE • IPDS • LexmarkTM Internal Solutions Port (ISP) – MarkNet N8370 Wi‑Fi option – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime afte
Upgrading and migrating 3 Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. 4 Remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
Upgrading and migrating 5 Remove the controller board shield.
Upgrading and migrating 127 6 Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. 7 Insert the memory card until it clicks into place. 8 Reattach the shield, and then reattach the access cover. 9 Reattach the connector cover. 10 Connect the power cord to the electrical outlet, and then turn on the printer.
Upgrading and migrating 128 Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Turn off the printer.
Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
Upgrading and migrating 5 Remove the controller board shield. 6 Unpack the optional card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. 7 Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. 8 Reattach the shield, and then reattach the access cover.
Upgrading and migrating 131 9 Reattach the connector cover. 10 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Upgrading and migrating 4 Attach the stabilizing feet to the tray, and then remove the adhesive cover. 5 Using the side handles, align the printer with the tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
Upgrading and migrating 6 Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer.
Upgrading and migrating 7 Connect the tray connector to the printer. 8 Open trays 2 and 3.
Upgrading and migrating 135 9 Secure the tray to the printer with the locking clips and metal bracket. • Front • Rear 10 Close the trays, and then reattach the connector cover. 11 Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 12 Turn on the printer.
Upgrading and migrating 136 When installing hardware options, follow this order of installation. • 2 x 500‑ 2500‑sheet tray • Printer • Staple finisher Installing the 3000‑sheet tray Note: The 3000‑sheet tray is only supported if the 2 x 500‑ or 2500‑sheet tray is installed.
Upgrading and migrating 137 4 Using the screwdriver stored inside door A, disconnect the 2 x 500‑ or 2500‑sheet tray cable from the rear of the printer. 5 Open trays 2 and 3.
Upgrading and migrating 138 6 Remove the metal brackets and the locking clip that secure the 2 x 500‑ or 2500‑sheet tray to the printer. • Front • Rear 7 Close the trays. 8 Using the side handles, remove the printer from the 2 x 500‑ or 2500‑sheet tray. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
Upgrading and migrating 9 Remove the stabilizing feet from the tray.
Upgrading and migrating 10 Remove the adhesive covers. 11 Open the tray, and then remove the mounting bracket and rail covers.
Upgrading and migrating 12 Attach the side mounting brackets to the tray, and then insert the guide plate into the rail. 13 Attach the rail, and then attach the mounting bracket and rail covers. 14 Close the tray.
Upgrading and migrating 15 Using the side handles, align the printer with the tray, and then lower the printer into place. 16 Align the 3000‑sheet tray with the printer, and then attach the mounting post.
Upgrading and migrating 17 Secure the tray cable with the clamp.
Upgrading and migrating 18 Connect the tray cable to the printer. 19 Attach the tray cable cover.
Upgrading and migrating 20 Slide the tray until it clicks into place. 21 Attach the stabilizing feet to the printer.
Upgrading and migrating 146 22 Connect the 2 x 500‑ or 2500‑sheet tray connector to the printer. 23 Open trays 2 and 3, and then secure the 2 x 500‑ or 2500‑sheet tray to the printer with the locking clips and metal bracket.
Upgrading and migrating 147 • Rear 24 Close the trays. 25 Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. 26 Turn on the printer. Add the tray in the print driver to make it available for print jobs.
Upgrading and migrating Note: Remove the tag but keep the screw for use in step 11. 4 Remove the standard bin. 5 Remove the adhesive cover, and then remove the paper bail.
Upgrading and migrating 149 6 Using the screwdriver stored inside door A, remove the covers for the paper guide sensor and slide rail. 7 Remove the paper guides.
Upgrading and migrating 8 Attach the sensor cover. 9 Insert the finisher. 10 Secure the finisher to the printer. Note: Use the screw that came with the finisher.
Upgrading and migrating 11 Attach the finisher slide rail cover. Note: Use the screws that came with the finisher. 12 Remove the filter cover. Note: This step is applicable only in some printer models.
Upgrading and migrating 13 Connect the finisher cable to the printer. 14 Reattach the filter cover. Note: This step is applicable only in some printer models.
Upgrading and migrating 153 15 Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices.
Upgrading and migrating 5 Remove the standard bin, and then remove the paper bail. 6 Using the screwdriver stored inside door A, remove the paper guides. 7 Insert the paper transport. Note: Use the screws that came with the finisher.
Upgrading and migrating 8 Attach the finisher to the printer.
Upgrading and migrating 9 Insert the staple cartridge into the finisher until it clicks into place. 10 Remove the filter cover. Note: This step is applicable only in some printer models.
Upgrading and migrating 11 Connect the finisher cable to the printer. 12 Reattach the filter cover. Note: This step is applicable only in some printer models.
Upgrading and migrating 13 Secure the cable. 14 Insert the bins. Notes: • Use the screws that came with the finisher. • When inserting bin 2, avoid moving the bracket. • Bin 3 is supported only in the booklet finisher. 15 Attach the publications holder, and then attach the clamp.
Upgrading and migrating 159 16 Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices.
Upgrading and migrating 160 Firmware Exporting or importing a configuration file You can export the configuration settings of your printer into a text file, and then import the file to apply the settings to other printers. 1 Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Notices 161 Notices Product information Product name: Lexmark CS921de, CS923de, CS927de Machine type: 5059 Model(s): 130, 530 Edition notice August 2017 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 162 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc. Macintosh, the Mac logo, and Safari are trademarks of Apple Inc. Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of the Microsoft group of companies in the United States and other countries.
Notices 163 Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol. Temperature information Ambient operating temperature 10 to 30°C (50 to 86°F) Shipping temperature -10 to 40°C (14 to 104°F) Storage temperature and relative humidity -10 to 40°C (14 to 104°F) 15 to 85% RH Laser notice The printer is certified in the U.S.
Notices Laser advisory label The following laser notice label is affixed to the printer: 164
Index 165 Index Numerics 900.
Index hibernate mode 65 sleep mode 65 H hardware options installing 131, 136, 147, 153 hardware options, adding print driver 159 headphones default volume 20 held jobs 28 printing from a Macintosh computer 28 printing from Windows 28 held print jobs printing from a Macintosh computer 28 printing from Windows 28 hibernate mode setting 65 hole punch box emptying 37 home screen customizing 18 showing icons 18 home screen buttons using 14 horizontal dark lines 103 I icons on the home screen showing 18 identi
Index multipurpose feeder 69 optional tray 73 staple finisher 79 paper jams avoiding 67 location 68 paper size setting 21 paper type setting 21 parts status checking 39 parts, ordering 200K MPF maintenance kit 40 300K filter maintenance kit 40 300K maintenance kit 40 600K CMY developer maintenance kit 40 black developer maintenance kit 40 fuser maintenance kit 40 fuser maintenance kit, 100 V 40 fuser maintenance kit, 110 V 40 fuser maintenance kit, 120 V 40 fuser maintenance kit, 230 V 40 HCF rollers mainten
Index transfer roller 58 replacing supplies staple cartridge 60, 61, 63 waste toner bottle 49 replacing the pick, feed, and separator rollers 50 replacing the staple cartridge in the booklet finisher 63 replacing the staple cartridge in the staple finisher 60 replacing the staple cartridge in the staple, hole punch finisher 61 replacing the transfer roller 58 replacing the waste toner bottle 49 reserve print jobs printing from a Macintosh computer 28 printing from Windows 28 resetting supply usage counters 90
Index U unable to read flash drive troubleshooting, print 88 understanding the status of the power button and indicator light 14 uneven print density 115 Unformatted flash detected 90 Universal paper size setting 21 unlinking trays 25 updating firmware flash file 160 USB port enabling 88 USB ports 12 using genuine Lexmark parts 39 genuine Lexmark supplies 39 using Display Customization 18 using the control panel 13 using the home screen 14 using the keyboard on the display 20 V verify print jobs 28 printing fr
