Technical data

Troubleshooting
9-10 9-10
Problem Cause & Solution
●
The ink in the color cartridge is too low. Replace the color
print cartridge.
●
Clean the printheads.
Printed color does not
match screen color
●
Make sure the Document Type is set correctly.
●
The black print cartridge may be installed in the
color Carrier Slot. Replace with the color print
cartridge.
Black and White is
printing instead of color
●
Make sure the Paper Type is appropriate for the
paper you loaded.
●
Change the Print Quality to High or Normal.
●
If there is a recommended print side for the paper,
load the paper correctly.
Color print quality is
poor
●
The page layout is too complex.
Simplify the page layout. Delete any unnecessary
graphics.
●
Check the paper orientation.
●
Make sure the paper size is set correctly.
●
Make sure you are using the correct cable;
IEEE-1284 compliant parallel cable.
●
Load the correct paper in the printer or change the
paper size in the Print Setup dialog box.
Entire page is white