CONTENTS
CONTENTS and HotelOperator Digital Communications System General Description Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, INC., 2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICATIONS AMERICA, INC.
CONTENTS telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA, INC. reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA, INC. also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 1999 Samsung Telecommunications America, Inc. All rights reserved.
TA B L E O F C O N T E N T S PART 1 DESCRIPTION KEY SERVICE UNIT ...................................................................... EXPANSION CABINETS................................................................ COMMON CONTROL CARDS ...................................................... INTERFACE CARDS...................................................................... STATION EQUIPMENT ..................................................................
6 HOTEL / MOTEL FEATURE PACKAGE 6.1 GENERAL OVERVIEW ............................................................... 6–1.1 6.2 6.3 6.4 HOTEL / MOTEL FEATURES ..................................................... 6–2.1 HOTEL ADMINISTRATOR GUIDE ............................................. 6–3.1 SAMPLE REPORTS AND PRINTOUTS ..................................... 6–4.1 6.4.1 6.4.2 6.4.3 6.4.4 6.4.5 6.4.6 6.4.7 GUEST ROOM BILL PRINTOUT .................................. 6–4.2 ROOM STATUS PRINTOUTS ........
DCS GENERAL SYSTEM DIAGRAM CONTENTS 1–1
PART 1. SYSTEM OVERVIEW 1.1 GENERAL DESCRIPTION The SAMSUNG DCS (Digital Communications System) is a digital telephone system designed for small to medium-sized businesses. It can operate with the functionality of a square key system, PABX or a combination of both (hybrid). The DCS employs the very latest DSP (Digital Signal Processors) digital technology. The DCS offers a variety of interface cards that allow connection to the public telephone network or to private networks.
or 64 lines in a single cabinet system. Without the T1 card, the maximum number of lines in the basic KSU is 56. TWO CABINET SYSTEM When it is required that the basic system be expanded to provide a capacity greater than that described above, the Expansion A or A1 card must be installed in slot seven of the KSU. This card provides the High-Speed Digital Link (HDL) pathways that are used to connect the expansion cabinets to the basic KSU.
THREE CABINET SYSTEM In a fully expanded three cabinet system, there are 20 universal card slots (see Figure 1–3). This allows a maximum of 112 stations or 168 lines when using a T1 card. Without the T1 card, the maximum number of lines is 160 and the maximum number of stations is 120. 1.3 SIZE AND CONFIGURATION WITH PSU 60 The PROSTAR DCS is a fully modular system comprised of a basic Key Service Unit, two additional expansion cabinets, interface cards and electronic keysets.
Adding one expansion cabinet makes this a two cabinet system with 13 universal card slots (see Figure 1–2). This allows a maximum of 116 stations or 112 lines when using a T1 card. Without the T1 card, the maximum number of lines is reduced to 104. THREE CABINET SYSTEM In a fully expanded three cabinet system, there are 20 universal card slots (see Figure 1–3). This allows a maximum of 172 stations or 168 lines when using a T1 card. Without the T1 card, the maximum number of lines is reduced to 160. 1.
ing power. All trunks and stations are assigned according to the default numbering plan. This numbering plan is flexible and may be changed to suit customer requirements. The installing technician customizes this default data to meet the end user’s requirements. The system can be programmed from any LCD display keyset without interrupting system operation. There are three levels of programming: technician, customer and station.
PART 2. HARDWARE DESCRIPTIONS CONTENTS 2.1 KEY SERVICE UNIT The PROSTAR DCS Key Service Unit is a single plastic cabinet (see Figure 2–1) containing the following: l l l l l Processing, switching and customer memory for all ports Seven universal card slots Four DSP channels (digital signal processors) Wall-mount kit Power supply slot 2.
ROM 1 l l l CONTENTS System operating program One data rate adapter to be used for either SMDR or PCMMC LED status indicator ROM 2 l l l System operating program Two data rate adapters for simultaneous use of both SMDR and PCMMC LED status indicator EXPANSION CARDS To expand the DCS to more than a single cabinet system, expansion cards are required. These cards provide the high speed digital link pathways that enable the KSU to communicate with the expansion cabinets.
EXPANSION B CONTENTS This card has its own dedicated card slot in the expansion cabinets and does not reduce the number of available universal card slots. See Figure 2–5. The Expansion B card contains the following: l l HDLC connection for that expansion cabinet LED status indicator 2.4 INTERFACE CARDS These cards provide the interface connections for telephone lines and stations to the KSU and expansion cabinets These cards fit into the universal card slots to configure the system as required.
TRUNK B1 This card contains four loop start C.O. lines with C.O. disconnect detection. It also contains the circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets. TRUNK C1 This card contains eight loop start C.O. lines with C.O. disconnect detection. It also contains the circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets. GTRK This card contains four ground start C. O. lines with disconnect detection.
8SLI This card is a eight circuit analog station interface for industry standard single line telephones or other analog peripheral devices. The 8SLI does not contain any over-voltage protection and is not qualified as OPX. It also does not contain DTMF receivers, but shares system DSP resources. It can be inserted in any universal card slot in all cabinets. KDb-DLI This is a small daughterboard that can be installed only in the 12 or 24 button keyset.
CADENCE (CVM8A) The CADENCE Voice Mail system is a fully integrated Auto Attendant/Voice Mail/Fax System on a single DCS circuit card (see Figure 2–7). This optional card is designated the CVM8A and provides 4 or 8 channels of communication. Only one card is permitted per system and it can be installed in any universal card slot. This fully featured self contained system is connected directly to the DCS data bus and communicates with the DCS processor.
2.
Basic 12B Model Keyset (see Figures 2–11) l Built-in speakerphone l 12 programmable keys (six with tri-colored LEDs) l Four fixed function keys l UP/DOWN buttons for digital control of speaker, handset and ringer volumes l Eight selectable ring tones l Desk- or wall-mounted l Available in almond or charcoal CONTENTS FIGURE 2–11 7 Button Model Keyset (see Figures 2–12) l 7 programmable keys l Three fixed function keys l UP/DOWN buttons for digital control of speaker and ringer volumes l Eight selectable r
CONTENTS FIGURE 2–14 Door Phone Interface Module (DPIM) and Door Phone (see Figures 2–15 and 2–16) l The DPIM adapts any DLI circuit for use with the door phone unit l Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box l Provides contact control to be used with customer-provided electric door lock l Door phone is wall-mounted l Door phone is weather resistant FIGURE 2–15 FIGURE 2–16 2–9
Serial Interface Module (SIM) (See Figure 2–17) l Provides an RS232 connection required for SMDR, PCMMC and TSAPI l Connects to any DLI circuit FIGURE 2–17 Computer Telephony Module (CTM) (See Figure 2–18) l Provides RS232 connection via DB9 for TAPI applications l Connects with any DLI port FIGURE 2–18 2–10 CONTENTS
64 Button Module (See Figure 2–19) l 64 programmable keys l Available in almond and charcoal l A maximum of 2 can be assigned to any DCS keyset to provide additional programmable keys l A maximum of 4 per DCS System CONTENTS FIGURE 2–19 Single Line Telephone (See Figure 2–20) l Four fixed function keys: hold, flash, new call, and monitor.
PART 3. SPECIFICATIONS The following tables provide technical data for the DCS hybrid/key telephone system. 3.1a ELECTRICAL SPECIFICATIONS (PSU 40) AC INPUT 112 (88–132) VAC (48–63 Hz) POWER CONSUMPTION (MAX) 97 WATTS MAX. PER CABINET FUSE RATING 3 AMP BTU RATING (MAX) 5.5 BTU/MINUTE DC OUTPUT +5 VOLTS 4.5 AMPS MAX -5 VOLTS 0.5 AMPS MAX -48 VOLTS 1.5 AMPS MAXIMUM 3.
3.2 DIMENSIONS AND WEIGHTS CONTENTS HEIGHT WIDTH DCS BASIC SYSTEM: SINGLE CABINET 21" 16" 7" 20 lb. EXPANDED SYSTEM: TWO CABINETS 21" 38" 7" 40 lb. EXPANDED SYSTEM: THREE CABINETS 21" 60" 7" 60 lb. DIGITAL KEYSET (ALL MODELS) 4.25" 8.50" 9" 2.563 lb. ADD-ON MODULE 4.25" 4.25" 9" 1.188 lb. 5" 3.88" 1.25" 6.8 oz. DOOR PHONE 3.3 DEPTH WEIGHT ENVIRONMENTAL LIMITS OPERATING TEMPERATURE 32–104 °F/0–40 °C STORAGE TEMPERATURE -13–158 °F/-25–70 °C HUMIDITY 3.
3.5 SYSTEM TONES TONE CONTENTS FREQUENCIES CADENCE DIAL TONE 350 + 440 Hz CONTINUOUS RINGBACK TONE 440 + 480 Hz 1 sec on + 3 sec off DID RINGBACK TONE 440 + 480 Hz 2 sec on + 4 sec off BUSY TONE 480 + 620 Hz 0.5 sec on + 0.5 sec off DND/NO MORE CALLS 480 + 620 Hz 0.25 sec on + 0.25 sec off TRANSFER/CONF 350 + 440 Hz 0.1 sec on + 0.1 sec off CONFIRMATION TONE 350 + 440 Hz 0.05 sec on + 0.05 sec off ERROR TONE 480 + 620 Hz 0.05 sec of tone 1/0.
CONTENTS 3.6 KEYSET LED INDICATIONS CONDITION LED COLOR LED ON LED OFF OFF – OFF RED/GREEN STEADY – AMBER 500 ms 500 ms RED/GREEN 500 ms 500 ms RINGING C.O.
3.7a RESERVE POWER DURATION ESTIMATES (in minutes)* NO. OF UPS CAPACITY IN VOLT AMPS (VA) PSU 40 CABINETS 250 400 450 600 900 1250 2000 1 14 30 40 54 80 130 280 2 N/A 10 18 20 38 65 145 3 N/A N/A 8 10 22 35 70 *These are approximate values. Specific UPS devices, due to their internal construction, can have greater or lesser values. 3.7b RESERVE POWER DURATION ESTIMATES (in minutes)* NO.
PART 4.
4.1 SYSTEM FEATURE DESCRIPTIONS CONTENTS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account (ACCT) key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Account codes can be up to 12 digits long.
AUTO ATTENDANT The integrated digital automated attendant feature provides eight ports per card for simultaneous answering and call processing. A maximum of five cards per system totaling 40 ports can be installed to handle high traffic applications. Sixteen professionally recorded prompts inform callers of the progress of their calls. Several examples are the following: “I’m sorry. There is no answer,” “That station is busy” and “Invalid number. Please try again.
NAME/NUMBER DISPLAY Each LCD keyset user can decide if he/she wants to see the CID name or CID/ANI number in the display. Regardless of which one is selected to be seen first, the N/N key is pressed to view the other pieces of CID or ANI information. NEXT CALL In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID or ANI information associated with this next call in queue at your station.
ABANDON CALL LIST (50) The system has a system-wide abandon call list that stores CID/ANI information for the last 50 calls that rang but were not answered. The list is accessed using the operator’s passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number. You can use the NND key to toggle between the CID name, CID or ANI number and the date and time the call came in. The system must be using LCR to dial numbers from the abandon call list.
NO ANSWER This feature forwards calls that are not answered within a preprogrammed time. The user can originate calls as usual and receive calls if present. The timer is programmable on a per-station basis to allow for differences in individual work habits. BUSY/NO ANSWER This feature allows the station user to use both types of forwarding simultaneously, provided the destinations have already been entered in the usual manner.
call automatically. There are no extra buttons to press and there is no lost time looking for a free zone. CONTENTS CALL PICKUP DIRECTED With directed call pickup, users can answer calls ringing at any station by dialing a code plus that station’s extension number or by pressing the feature button and then dialing the extension. GROUPS (20) In addition, calls can be picked up from a station group in a similar manner.
CONFERENCE The system allows five simultaneous conferences. ADD-ON (5 PARTY) Any combination of up to five parties (stations or outside lines) can be joined together in an add-on conference. Parties may be eliminated or added after a conference has been established. UNSUPERVISED A station user may set up a conference with two or more outside lines and then exit the conference leaving the outside lines connected in an unsupervised (trunk to trunk) conference.
Telephony server to the DCS is an EIA-232 connection via a Samsung Serial Interface Module (SIM). CUSTOMER SET RELOCATION Customer Set Relocation allows the customer to exchange or swap similar stations in the DCS without wiring changes. All individual station assignments such as trunk ring, station group, station COS, station speed dial, button appearances, call forwarding, etc. will follow the Customer Set Relocation program.
DIRECT INWARD SYSTEM ACCESS (DISA) Users can call in on specific DISA lines at any time, input a security code and receive system dial tone. Users can now place internal calls or if permitted, calls using C.O. lines. The caller must have a tone dial phone and know his/her DISA security code. DISA lines can be used as both way lines or incoming only and may be active in day mode, night mode or both. The C.O. lines used for DISA must have disconnect supervision.
DOOR PHONE NIGHT RING The ring destination of door phone calls may be different at night than during the day. For example, large factories may want these calls directed to a security desk after hours. E & M TIE LINES (T1/COPPER) Your office can be connected to another office with a tie line. Use it to make calls to stations in the other system. If programming allows, you can access lines in the other system to make outside calls.
RETARY is busy, the call hunt to the next available SECRETARY assigned to that BOSS. If the SECRETARY must communicate with the BOSS while he/she is in DND, pressing the corresponding BOSS button on the SECRETARY’s keyset results in an Auto Answer intercom call being made to the BOSS (providing the BOSS is free). A station can only be the BOSS of one SECRETARY pool. In addition, a station cannot be in more than one pool.
IN GROUP/OUT OF GROUP Individuals assigned to a station hunt group may temporarily remove their telephones from the group by pressing the In/Out of Group button providing that there is someone still in the group. Stations out of a group will not receive calls to that group but will continue to receive calls to their individual extension numbers. When desired, the user may put him/herself back into the group by pressing the button again.
MEET ME PAGE AND ANSWER After a user makes a Meet Me Page, the user may remain off-hook to allow the paged party to meet the user for a private conversation. MEMORY PROTECTION In the event that power is lost to the system, all customer data contained in memory is retained by the use of a “super capacitor” for approximately seven days. In addition, the PCMMC computer program may be used to produce a backup copy of the customer data.
OFF PREMISES EXTENSIONS (OPX) A single line (tip and ring) extension from an SLI card may be connected to telephone company-provided OPX circuits to remote locations. 8SLI cards and KDbSLIs do not support off premises extensions. OPERATOR GROUP The operator group can contain 32 stations to answer incoming calls. Calls to this group can be set for distributed, sequential or unconditional ringing. Operators can use the In/Out of Group feature to meet flexible operator requirements.
PROGRAMMABLE TIMERS There are over 50 programmable system timers to allow each installation to be customized to best fit the end user’s application. RECALLS Calls put on hold, transferred or camped-on to any station will recall to the originating station if not answered within a programmable time. A recall that goes unanswered for the duration of the attendant recall timer will recall to the system operator group. Hold, transfer, camp-on and attendant recalls have individual programmable timers.
terns—sequential, distributed and unconditional—is available for each group. Each unconditional group may contain a maximum of 32 stations and each sequential and distributed group may contain a maximum of 48 stations. A station may be assigned to more than one group. The default directory numbers to call these groups are 501–529. Group 500 is reserved for the operator group and is called by dialing “0.” Each station group has its own recall timer for calls transferred to that group.
denied on a per-class basis. Class A stations have no dialing restrictions and Class H stations cannot make outside calls. Any outside line may be programmed to follow station toll restriction or follow the toll restriction class assigned to it. Each station and trunk can have a day dialing class and a night dialing class.
MAXIMUM OF FIVE GROUPS The UCD group option allows callers in queue at a UCD group to be temporarily diverted to an announcement device and then placed back in the queue. A wrap-up timer will allow agents to complete paperwork before receiving the next UCD call.
VOICE MAIL – CADENCE CADENCE is Samsung’s proprietary Voice Mail/Auto Attendant/Fax System designed into a single board computer card that installs in any universal card slot (only one per system). This card, the CVM8A comes standard with (4) four channels of communication and can easily be expanded to eight (8). Simply plug on a small daughterboard to get the addition four channels.
STATION FEATURES CONTENTS ADD-ON MODULE APPOINTMENT REMINDER AUTOMATIC HOLD AUTOMATIC PRIVACY BACKGROUND MUSIC BUSY STATION CALLBACK BUSY STATION INDICATIONS (BLF) CALL FORWARDING CALL PICKUP DIAL BY NAME DIAL BY VOICE† DIRECT STATION SELECTION (DSS) DO NOT DISTURB (PROGRAMMABLE) DOOR LOCK RELEASE EXCLUSIVE HOLD GROUP LISTENING HEADSET OPERATION HEARING AID COMPATIBLE LINE QUEUING WITH CALLBACK LINE SKIPPING LOUD RINGING INTERFACE MESSAGE WAITING LIGHT/INDICATION MUTE MICROPHONE/HANDSET OFF-HOOK RINGING OF
AUTOMATIC HOLD Station users can enable or disable automatic hold at their keysets. While a user is engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL button automatically puts the call on hold when this feature is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call on hold. This type of automatic hold is not a user-selectable option. AUTOMATIC PRIVACY All conversations on outside lines and intercom calls are automatically private.
Keyset users can be given an external call forward button to forward their calls to an external phone number. Each outside line may be programmed to either follow or ignore station call forwarding. A per-station option controls whether internal calls forward to voice mail or not. Single line telephones must have the system administrator program this feature for them. CALL PICKUP With directed call pickup, a user can answer calls ringing at any station by dialing a code plus that extension number.
EXCLUSIVE HOLD Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercom calls are automatically placed on exclusive hold. GROUP LISTENING This feature allows users to turn on the speaker while using the handset. It allows a group of people to listen to the distant party over the speaker without the microphone turned on. HEADSET OPERATION Every keyset can be programmed to allow the use of a headset.
OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is waiting. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line stations will receive a tone burst through the handset receiver instead of a ring. OFF-HOOK VOICE ANNOUNCE (STANDARD) Keysets may receive a voice announcement while on another call. The calling station must have an OHVA key.
PROGRAMMED STATION MESSAGES Any station may select one of twenty messages to be displayed at a calling party’s keyset. Ten messages are factory-programmed and the remaining ten can be customized by the system administrator (16 characters maximum). NOTE: The calling party must have a display keyset to view these messages. PROTECTION FROM BARGE-IN Each station can be programmed as secure or not secure. Secure stations cannot be barged-in on.
RINGING PREFERENCE Lifting the handset or pressing the speaker button automatically answers a call ringing at the keyset. Using this method, users are assured of answering the oldest call first. When ringing preference is turned off, the user must press the flashing button to answer. Users may answer ringing lines in any order by pressing the flashing button. SPEAKERPHONE LCD 24B, STD 24B, LCD 12B and Basic 12B keysets have a built-in speakerphone.
DISPLAY FEATURES CONTENTS ACCOUNT CODE DISPLAY CALL DURATION TIMER CALL FOR GROUP IDENTIFICATION CALL PROCESSING INFORMATION CALLER ID INFORMATION CALLING PARTY NAME CALLING PARTY NUMBER CONFERENCE INFORMATION DATE AND TIME DISPLAY DIALED NUMBER ENHANCED STATION PROGRAMMING IDENTIFICATION OF RECALLS IDENTIFICATION OF TRANSFERS MESSAGE WAITING CALLER NUMBER OUTSIDE LINE IDENTIFICATION OVERRIDE IDENTIFICATION PROGRAMMED MESSAGE DISPLAY SOFT KEYS STOPWATCH TIMER UCD SUPERVISOR DISPLAYS 4.
NEXT CALL In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station. Either the CID name or CID number will show in the display depending on the N/N selection. SAVE CID NUMBER At any time during an incoming call that provides CID information, the user may press the SAVE key. This saves the CID number in the Save Number feature.
CALLING PARTY NAME For intercom calls, LCD 24B and LCD 12B keysets show the calling party’s name before answering. The names must be stored in the system directory list and can be up to 11 characters long. CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered. CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added.
OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] display if the system is set for barge-in with tone. PROGRAMMED MESSAGE DISPLAY Preprogrammed station messages set by other stations are displayed at the calling station’s keyset. SOFT KEYS Below the display, there are three soft keys and a SCROLL button.
SAMPLE DISPLAYS PROSTAR LCD 12B and LCD 24B display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. 4–3.
SAMPLE CALLER ID DISPLAYS 13054264100 702:RINGING 05/25,09:41,702 CLEAR NND DIAL This display shows an incoming call from 1305-426-4100 on Line 702 ringing directly at your station. This display shows the information on the abandoned call list. This call came in on May 25 at 9:41 A.M. on line 702. The user can CLEAR the entry, DIAL the caller back or examine further NND information.
SAMPLE UCD DISPLAYS 005 calls in queue now 06 available 04 logged in There are five calls currently waiting to be answered by the UCD group. There are six members in the group. Four of the members are currently logged in. 201: answered 065 calls today longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds. This data applies to all calls since the supervisor data was last cleared. It does not necessarily represent calls currently in queue.
CONTENTS 4–4.1 4.
CONTENTS 4–5.1 4.
4.6 SAMPLE UCD REPORT ======================================================= UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
4.7 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
If this number is less than the total calls received by all the agents it is possible that calls were transferred from one agent to another. If this number is more than the total calls received by all the agents it is possible that calls were unanswered by an agent and went to final destination or callers hung up while in queue. This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination.
4.8 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND. This statistic is a real time statistic and so will not print on a report. CALLS ANSWERED The total number of calls answered by the agent.
PART 5. GENERAL USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy.
The PROSTAR DCS may be configured as a key system or a hybrid system. Depending on the method of operation, the appropriate FCC number must be given to the telephone company. Certain features such as pooled access by button or dial access, LCR, off premise extensions and tie lines may require the hybrid registration. Check with the local telephone company providing the service if you are in doubt. It is the customer’s responsibility to comply with local telephone company tariffs.
not exceed 5.0. To be certain of the number of devices that may be connected to the line, as determined by the number of RENs, contact the telephone company to determine the maximum REN for the calling area. INCIDENCE OF HARM If the terminal equipment, the PROSTAR DCS, causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required.
5.4 UNDERWRITERS LABORATORIES CONTENTS The PROSTAR DCS system has been tested to comply with safety standards in the United States as listed below. This system is listed with Underwriters Laboratories. LISTED 83X3 E118093 Project No.: 98NK12209 5.
PART 6. HOTEL / MOTEL FEATURE PACKAGE 6.1 GENERAL OVERVIEW The DCS Hotel Operator software package combines the DCS business features with additional features created for the Hotel/Motel industry. This combination meets the requirements of the hotel general business offices as well as those of the hotel guest. Samsung “Hotel Operator” is designed to operate in small to medium sized hotels, up to approximately 75 rooms, without the additional cost of a Property Management System (PMS).
DCS SOFTWARE MODIFICATIONS FOR HOTEL / MOTEL PACKAGE 1. CONTENTS ACCOUNT CODES Both FORCED and VOLUNTARY account codes have been eliminated in the Hotel/Motel software package. 2. AUTHORIZATION CODE TABLE The number of entries in the Authorization Code table has been reduced from 250 to 64 entries. 3. CID REVIEW BLOCKS The number of CID / REVIEW blocks on the system has been reduced from 1000 to 250. 4.
6.2 HOTEL / MOTEL FEATURES CONTENTS CALL COSTING CHECK IN / CHECK OUT DEPOSIT POSTING GUEST SERVICES BILLING 100 ITEM CODES WITH COSTING LOBBY PHONE SERVICE PRINTED REPORTS PHONE BILL GUEST AND MEETING ROOM BILL ROOM STATUS WAKE UP CALL ACTIVITY ROOM DIALING RESTRICTIONS ROOM STATUS CONDITIONS AVAILABLE OCCUPIED NEEDS CLEANING NEEDS MAINTENANCE HOLD (LATE CHECK OUT) ROOM STATUS REVIEW PRINTED REPORTS KEYSET INDICATIONS ROOM STATUS UPDATE AUTOMATIC (DAILY TIMER) MANUAL STAFF I.D.
DEPOSIT POSTING The credit feature allows any Administrator keyset to add a cash deposit to a room bill, to offset charges already incurred or to prepay either the room or phone charges or both. This feature requires a CREDIT key to be assigned to the administration phones. GUEST SERVICES BILLING The guest service billing feature allows a staff member, to enter an item code and a dollar amount to a specific room bill using specific telephone stations.
The SIM port will be assigned as HM REPT. The DCS supports up to two (2) SIMS maximum. Following is a brief description of each report. Unlike an expensive Property Management System, with virtually unlimited data storage space, the DCS cannot maintain transaction information indefinitely. For this reason, guest room and meeting room information is purged at check out. Similarly the phone bill information will also be deleted, when specified.
ROOM STATUS CONDITIONS The system will indicate the status of each guest or meeting room when requested. See Room Status Review. The five possible conditions are: • • • • • AVAILABLE – Ready to check in. OCCUPIED – Guest is checked in. NEEDS CLEANING – Condition after check out or morning update for all occupied rooms. NEEDS MAINTENANCE – Temporary condition for rooms requiring some repair or maintenance.
1= Room cleaned. This updates the room status to either AVAILABLE or OCCUPIED. 2= Room needs maintenance. This makes the room NOT AVAILABLE for check in. 3= Room repaired. This updates the room status to either AVAILABLE or OCCUPIED. STAFF I.D. CODES These are authorization codes that hotel employees must enter to access various Hotel / Motel features. These codes will appear on the Room Bill printout to indicate who posted the charges to a specific room.
TRANSACTION RECORD OUTPUT The DCS Hotel / Motel software provides an output for all Hotel / Motel transactions. Any transactions, related to guest or meeting rooms, that take place within the hotel system, will be immediately sent –”on the fly” to this output serial interface module (SIM). The SIM port will be assigned as PMS. This transaction stream would typically be connected to a PC with a PMS software package, for system reports.
6.3 HOTEL / MOTEL ADMINISTRATOR GUIDE CONTENTS HOTEL / MOTEL System Administrator Guide for the SAMSUNG DCS System 6–3.
GUIDE CONTENTS for the DCS System SYSTEM ADMINISTRATOR GUIDE
TABLE OF CONTENTS ABOUT THIS BOOK ........................................................... 1 CHECK IN / CHECK OUT ................................................ 2 Checking in a guest when you know an available room number ....... 3 Checking in a guest when you don’t know an available room number ............................................................ 5 Entering room names from your keyset ............................................. 7 Checking a guest out of a room using the Check Out key .......
PRINTED REPORTS ......................................................... 22 Printing a phone bill for a room ......................................................... 23 Printing a guest or meeting room bill ................................................ 24 ROOM STATUS REVIEW ......................................... 25–26 Viewing and changing the status of a room...................................... 27 Using the console to view room status ............................................
GUIDE CONTENTS ABOUT THIS BOOK This book contains instructions for the special Hotel / Motel features contained in your telephone system software. These features will generally be used by a front desk clerk to manage check in, check out, and various other room use related functions and by other employees to bill items to a room. A copy of this guide should be kept in close proximity to any keyset that will be using some or all of these features as it will be a useful reference and staff training tool.
CHECK IN / CHECK OUT GUIDE CONTENTS CHECK IN There are two methods that can be used, by an administrator display keyset, when checking a guest into a room.It is possible to check a guest into a room, whether you know an available room number or not. The CHECK IN key is utilized when an available room number is known. The HOTEL key is utilized when an available room number is NOT known.
CHECKING IN A GUEST WHEN YOU KNOW AN AVAILABLE ROOM NUMBER GUIDE CONTENTS ACTION DISPLAY 1. Press CHECK IN key and enter the room number. Enter Room NUMBER:XXXX 2. Enter your Staff ID CODE. Enter Staff Code XXXX 3. Enter the item code for the room (billing code). Enter Item Code XX 4. Enter the nightly room rate (Item Cost) you must enter 5 digits. Enter Item Cost XXX.XX 5. Press ACCEPT if the information in the display is correct or press CHANGE if the information is incorrect. Rm:XXXX $XXX.
12. Pressing exit will complete the check in procedure and return your telephone to idle. 13. Press PRINT to receive the initial room account summary.
CHECKING IN A GUEST WHEN YOU DON’T KNOW AN AVAILABLE ROOM NUMBER ACTION DISPLAY 1. Press HOTEL key. Room Check Phone Stat Out Bill 2. Press ROOM STATUS. Enter Room:XXXX AVAIL RPT OCCUP 3. Press AVAIL. Smoking Room? YES NO 4. Select room type, first available room is displayed. 209 CHECK IN EXIT 5. Scroll through the available rooms using the VOL UP and DOWN keys and select the desired room by pressing the CHECK IN soft key. 215 CHECK IN EXIT 6. Enter your Staff ID CODE.
12. Select if the cash deposit is to be applied to the cost of the room or to phone calls. The deposit type not selected may be accessed by using the CREDIT key after the check in procedure is completed. See pages 10 and 11. Cash Deposit ROOM PHONE 13. Enter the amount of the deposit, you must enter 5 digits. Credit Room $XXX.XX 14. Press ACCEPT if the information shown is correct or press CHANGE if it is wrong. Rm:XXXX $XXX.XX ACCEPT CHANGE 15.
ENTERING ROOM NAMES FROM YOUR KEYSET You can assign an 11 character name to your guest room. This allows you to call the guests by using the directory dial feature. You can enter a guest’s name during the check in procedure or use the following procedure: To program a room name: n Enter customer level programming. n Press TRSF and then dial 104. n Write the name of your guest using the dial pad keys. Each press of a key selects a character. Pressing the NEXT key moves the cursor to the next position.
CHECKING A GUEST OUT OF A ROOM USING THE CHECK OUT KEY ACTION DISPLAY 1. Press the CHECK OUT key and dial the room number Enter Room NUMBER:XXXX Check Out Room? YES HOLD PRINT 2. Press YES to check the guest out and print a room bill. 3. Press HOLD to hold the room for late check out. 4. Press PRINT to print a copy of the room bill without checking the guest out. NOTES: 1. While a room is in HOLD status, room charge will not increment, while other guest room related charges can still be billed. 2.
CHECKING A GUEST OUT OF A ROOM USING THE HOTEL KEY ACTION DISPLAY 1. Press HOTEL key. Room Check Phone Stat Out Bill 2. Press CHECK OUT. Enter Room NUMBER: 3. Enter room number. Check Out Room? YES HOLD PRINT 4. Press YES to check the guest out and print a room bill. 5. Press HOLD to hold the room for late check out. 6. Press PRINT to print a copy of the room bill but not check the guest out. NOTES: 1.
DEPOSIT POSTING The CREDIT feature allows an administrator display keyset to apply a deposit to a room bill. This deposit can be used to offset charges already incurred or to prepay for either of the room associated charges (room or phone). This credit may be applied during check in or at any time during the guest’s stay. Credits applied, will be automatically deducted from the room bill. A credit applied to the room bill will be deducted from the total room bill.
ADDING CREDIT TO A ROOM ACTION DISPLAY 1. Press the CREDIT key and enter the room number. Enter Room NUMBER:XXXX 2. Enter the Staff ID CODE. Enter Staff Code XXXX 3. Select ROOM. Add credit to ROOM PHONE 4. Enter the amount to be credited. Credit Room XXXX $XXX.XX 5. Press ACCEPT if the amount shown is correct. Rm:XXXX ACCEPT 6. If the amount is incorrect press CHANGE and enter the correct amount. 11 $XXX.
ADDING TELEPHONE CREDIT TO A ROOM GUIDE CONTENTS ACTION DISPLAY 1. Press the CREDIT key and enter the room number. Enter Room NUMBER:XXXX 2. Enter the Staff ID CODE. Enter Staff Code XXXX 3. Select PHONE. Add credit to ROOM PHONE 4. Enter the amount to be credited. Credit Phone XXXX $XXX.XX 5. Press ACCEPT if the amount shown is correct. Rm:XXXX ACCEPT $XXX.XX CHANGE 6. If the amount is incorrect press CHANGE and enter the correct amount.
GUEST SERVICES BILLING A billable item or service may be added to a guest’s room bill by either a display keyset or a single line telephone. A display keyset can utilize the BILL feature key and follow the LCD instructions. A single line telephone can add an item or service charge, by dialing the BILL feature access code, and following the SLT billing procedures. Charges for items or services may also be reduced or deleted from a guest’s room bill.
BILLING AN ITEM TO A ROOM FROM AN ADMINISTRATOR KEYSET ACTION DISPLAY 1. Press the BILL key and then select ADD. Service Charge ADD DELETE 2. Enter the room number the item is to be billed to (if the room is not occupied you will hear an error tone and be returned to idle). Enter Room Number:XXXX 3. Enter the Staff ID CODE. Enter Staff Code XXXX 4. Enter the Item Code. Enter Item Code XX 5. Enter the amount to be charged for the item. You must enter 5 digits. Enter Item Cost $XXX.XX 6.
SINGLE LINE TELEPHONE BILLING INSTRUCTIONS To bill an item to a room from a Single Line Telephone: • Lift the handset and receive dial tone. • Dial the BILL feature access code ____________. • Dial the room number to be billed. • Dial your staff ID CODE. • Dial the item code. • Enter the cost (in five digit format) Example: 01500 = $15.00 • Receive confirmation tone and hang up.
DELETING OR REDUCING A CHARGE ON A ROOM BILL ACTION DISPLAY 1. Press the BILL key and select DELETE. Service Charge ADD DELETE 2. Enter the guest room number. Enter Room Number:XXXX 3. Enter the Staff ID CODE. Enter Staff Code XXXX 4. Enter the Item Code. Enter Item Code XX 5. Enter the amount to be deleted. Enter Item Cost $XXX.XX 6. If the amount shown is correct press the ACCEPT key. If it is incorrect press CHANGE and enter the correct amount. Rm:XXXX $XXX.XX ACCEPT CHANGE 7.
LOBBY PHONE SERVICE This feature allows an administrator display keyset to bill a call from a remote location, such as a lobby phone, to a guest’s room bill. The guest calls from the lobby phone to the hotel operator and requests the operator to bill an outside call to his/her room. The operator will press the RB key placing the guest on transfer hold. The operator will then enter the guest’s room number and receive a confirmation tone.
BILLING A TELEPHONE CALL TO A GUEST ROOM FROM ANOTHER TELEPHONE (LOBBY PHONE SERVICE) NOTE: Your keyset must have a REMOTE BILLING (RB) key to implement this feature. When a guest wishes to place an outside telephone call from a restricted telephone such as a lobby or house phone, they must first place a call to the operator who will then perform the following procedure: When a guest calls and asks for a call to be billed to his/her room, ask the guest for his/her room number. ACTION DISPLAY 1.
NIGHT SERVICE OPERATION Your system is designed to have alternate modes of operation generally designated as NIGHT service. NIGHT service permits incoming calls to ring at different locations than normal day operation. Since it is customary, to have more than two operating modes, in the Hotel / Motel industry, the DCS HOTEL/MOTEL software allows for three different ringing modes. These ringing modes are designated as DAY, NIGHT and WEEKEND operation. NIGHT service may be set automatically or manually.
• The third method is performed by an administrator or business single line telephone. From the single line telephone, dial the NIGHT feature access code, enter the passcode, and dial “0” for DAY mode, “1” for NIGHT mode, or “2” for WEEKEND mode. When properly set you will receive a confirmation tone. NOTE: A keyset with no NIGHT key programmed, may access the feature in the same manner as a single line telephone. WHEN USING A DISPLAY KEYSET WITH SINGLE NIGHT KEY ACTION DISPLAY 1. Press the NIGHT key.
5. If you pressed WKEND KEY WEEKEND service operation WHEN USING A SINGLE LINE TELEPHONE To set night service from a business or administrator single line set: • Dial NIGHT feature access code • Dial passcode. • Dial 0 for DAY OPERATION Dial 1 for NIGHT OPERATION Dial 2 for WEEKEND OPERATION • Receive confirmation tone. • Hang up. *Passcode and feature access codes are provided by your service company. NON DISPLAY KEYSETS Non-display keysets can also manually change night service.
PRINTED REPORTS PHONE BILL PRINTOUT The Phone Bill option allows an administrator display keyset to print out the phone bill for a specific room. If the guest wishes to pay for phone calls seperately from the room bill, the phone bill can be printed, and the associated call records can be deleted from the room bill. If the guest wishes to receive a printout for reference purposes, the phone bill can be printed, without deleting the associated calls from the room bill.
PRINTING A PHONE BILL FOR A ROOM ACTION DISPLAY 1. Press the HOTEL key. 2. Press PHONE BILL. Room Check Phone Stat Out Bill 3. Enter the room number. Enter Room Number:XXXX Print Phone Bill &SAVE EXIT &CLR 4. Pressing the PRINT&SAVE key will print out the current telephone charges for the selected room and will maintain the charges as part of the room bill. 5. Pressing the EXIT key will return your keyset to idle without printing anything. 6.
PRINTING A GUEST OR MEETING ROOM BILL ACTION DISPLAY 1. Press the CHECK OUT key. Enter Room NUMBER: 2. Enter the room number. Check Out Room YES HOLD PRINT 3. Pressing the YES key will print out the room bill and set the room status to NEEDS CLEANING. 4. Pressing the HOLD key will set the room status to hold. 5. Pressing the PRINT key will print out the current room bill without checking out the room or changing the room status. OR 6. Press the HOTEL key and then press CHECK OUT.
ROOM STATUS REVIEW An administrator keyset can view the room status condition of guest and meeting rooms. Room status can be viewed on an individual room basis, or by all rooms in any of the five possible status conditions or all rooms in all conditions at once. The five room status conditions are: Available, Occupied, Needs Cleaning, Needs Maintenance, and Hold. VIEWING AND CHANGING THE STATUS OF A ROOM Administrator display keysets can view the status of individual rooms.
PRINTING A ROOM STATUS REPORT An administrator display keyset can request a printout to view the status of guest and meeting rooms. There are five different room status conditions that a room may be in. A printout of stations, in each of the five room status conditions, may be requested. A printout of all rooms in all conditions may also be requested.
VIEWING AND CHANGING THE STATUS OF A ROOM ACTION DISPLAY 1. Press the HOTEL key. Room Check Phone Stat Out Bill 2. Press the ROOM STAT soft key and enter the room number Enter Room:XXXX AVAIL RPT OCCUP 3. Your display will show the current status of the selected room. Room Number:XXXX OCCUPIED 4. You may change the status of the selected room by pressing the right soft key and then scrolling through the list by using the VOLUME UP and DOWN keys.
USING THE CONSOLE TO VIEW ROOM STATUS If your keyset has a room status view key and is equipped with one or two consoles programmed with DSS/BLF keys for each of the rooms, you can view the status of all programmed rooms on the console. Press the Room Status View (RSV) key and dial the type of room status you want to check from the list below.
PRINTING A ROOM STATUS REPORT ACTION DISPLAY 1. Press the HOTEL key. 2. Press ROOM STAT. Room Check Phone Stat Out Bill 3. Press the RPT key. Enter Room:XXXX AVAIL RPT OCCUP 4. Select the type of report you want by using the SCROLL key to cycle through the various reports. Print Report CLEAN MAINTÔ 5. When the status type that you wish to print out is displayed, press the associated soft key to generate the report. Print Report AVAIL OCCUPÔ 6.
MAID SERVICE Housekeeping and maintenance personnel can also update the status of a room. When a room is checked out or reaches the automatic daily update timer, the room status is changed to NEEDS CLEANING. After cleaning the room, the housekeeper dials the HOTEL feature access code, followed by his/her staff ID code and the proper activity code (see table below).
WAKE UP CALLS Wake up calls can be set by either an administrator display keyset or the guest room phone. The administrator display keyset can utilize the WAKEUP key and follow the LCD instructions. A guest room or non display keyset can set a wake up call by dialing the WAKEUP system access code (51) and the four digit military time for the wake up call. To change a wake up time, simply enter the new wake up call time. This will override the original setting.
SETTING A WAKE UP CALL If your keyset is programmed with a WAKEUP key you can use this key to enter a WAKE UP time for a guest room, clear a previously set wake up time or print out a list of wake up calls to a guest room since that guest checked in. ACTION DISPLAY 1. To set a wake up call for a guest room. Press the WAKEUP key and select SET. Wake Up Call PRINT SET CANCEL 2. Enter the guest room number. Enter Room Number:XXXX 3. Enter the time and select AM or PM.
CANCELLING A WAKE UP CALL ACTION DISPLAY 1. Press the WAKEUP key and select CANCEL. Wake Up Call PRINT SET CANCEL 2. Enter the room number. Enter Room NUMBER:XXXX Room:XXXX Wakeup CANCEL EXIT 3. The display will confirm the room number as shown. Pressing CANCEL will cancel a wake up call set for this room. 4. Pressing EXIT will return your keyset to IDLE and take no action regarding the wake up calls. NOTE: Only an administrator keyset can cancel a wakeup call.
PRINTING A WAKE UP REPORT FOR A GUEST ROOM ACTION DISPLAY 1. Press the WAKEUP key and select PRINT. Wake Up Call PRINT SET CANCEL 2. Enter the guest room number. Enter Room NUMBER:XXXX 3. The display will confirm the room number to you. Room:XXXX Wakeup PRINT EXIT 4. If the PRINT key is pressed a report of all wake up activity for the selected guest room, since the current guest checked in will be printed. 5. If the EXIT key is pressed your keyset will return to IDLE and no report will print.
6.4 SAMPLE REPORTS AND PRINTOUTS CONTENTS 6.4.1 GUEST ROOM BILL PRINTOUT 6.4.2 ROOM STATUS PRINTOUTS – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL 6.4.3 TRANSACTION RECORD OUTPUT SAMPLE 6.4.4 INDIVIDUAL GUEST PHONE BILL 6.4.5 ALL GUEST PHONE BILL (SMDR) 6.4.6 INDIVIDUAL WAKEUP ACTIVITY REPORT 6.4.7 SAMPLE GUEST PHONE TEMPLATES 6–4.
6.4.
GUEST BILL FROM [SUNSHINE SUITES ] 01/28/99 14:13 CONTENTS CHARGES BILLED TO ROOM NUMBER : 210 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 12:11 12:11 12:11 12:11 12:30 12:30 12:30 12:31 14:55 14:55 14:55 14:55 14:58
6.4.2 ROOM STATUS PRINTOUT CONTENTS Printout includes the following information: n Date and time the report was printed n Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status n Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL n Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT AVAILABLE 11:59 12/02 CONTENTS ROOM STATUS ROOM STATUS ROOM STATUS 209 AVAILABLE 220 AVAILABLE 213 AVAILABLE 215 AVAILABLE 217 AVAILABLE 219 AVAILABLE 220 AVAILABLE 221 AVAILABLE 223 AVAILABLE 225 AVAILABLE 226 AVAILABLE 227 AVAILABLE 228 AVAILABLE 301 AVAILABLE 302 AVAILABLE 303 AVAILABLE 304 AVAILABLE 306 AVAILABLE 307 AVAILABLE 403 AVAILABLE 405 AVAILABLE 406 AVAILABLE 407 AVAILABLE 409 AVAILABLE SUNSHINE Sunshine Suites ● 2
ROOM STATUS PRINTOUT CONTENTS Printout includes the following information: n Date and time the report was printed n Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status n Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL n Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT OCCUPIED 13:56 11/02 CONTENTS ROOM STATUS ROOM STATUS ROOM STATUS 211 OCCUPIED 212 OCCUPIED 214 OCCUPIED 216 NEED MAINTENANCE 218 OCCUPIED 222 OCCUPIED 224 OCCUPIED 305 OCCUPIED 308 NEEDS CLEANING 309 HOLD 310 NEEDS MAINTENANCE 401 NEEDS CLEANING 402 NEED MAINTENANCE 404 NEEDS CLEANING 408 NEEDS CLEANING SUNSHINE Sunshine Suites ● 2700 NW 87th Ave SUITES Miami, FL 33172 ● (800) 876-4782 6–4.
ROOM STATUS PRINTOUT CONTENTS Printout includes the following information: n Date and time the report was printed n Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status n Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL n Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT NEEDS CLEANING 13:50 11/02 CONTENTS ROOM STATUS ROOM STATUS ROOM STATUS 211 NEEDS CLEANING 212 NEEDS CLEANING 214 NEEDS CLEANING 215 NEEDS CLEANING 218 NEEDS CLEANING 220 NEEDS CLEANING 222 NEEDS CLEANING 224 NEEDS CLEANING 303 NEEDS CLEANING 305 NEEDS CLEANING 310 NEEDS CLEANING 401 NEEDS CLEANING 404 NEEDS CLEANING 408 NEEDS CLEANING SUNSHINE Sunshine Suites ● 2700 NW 87th Ave SUITES Miami, FL 33172 ● (800) 876-4782 6–4.
ROOM STATUS PRINTOUT CONTENTS Printout includes the following information: n Date and time the report was printed n Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status n Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL n Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT NEED MAINTENANCE 14:01 11/02 CONTENTS ROOM STATUS ROOM 216 NEED MAINTENANCE 308 STATUS NEED MAINTENANCE SUNSHINE Sunshine Suites ● ROOM 2700 NW 87th Ave STATUS 402 NEED MAINTENANCE SUITES Miami, FL 33172 ● (800) 876-4782 6–4.
ROOM STATUS PRINTOUT CONTENTS Printout includes the following information: n Date and time the report was printed n Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status n Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL n Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT HOLD 11:58 12/02 CONTENTS ROOM STATUS 212 HOLD 401 HOLD ROOM 214 SUNSHINE Sunshine Suites ● 2700 NW 87th Ave STATUS HOLD ROOM 309 STATUS HOLD SUITES Miami, FL 33172 ● (800) 876-4782 6–4.
ROOM STATUS PRINTOUT CONTENTS Printout includes the following information: n Date and time the report was printed n Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status n Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL n Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ALL 13:48 11/02 CONTENTS ROOM STATUS ROOM STATUS ROOM STATUS 209 AVAILABLE 210 AVAILABLE 211 OCCUPIED 212 OCCUPIED 213 AVAILABLE 214 NEEDS CLEANING 215 NEEDS CLEANING 216 NEED MAINTENANCE 217 AVAILABLE 218 NEEDS CLEANING 219 AVAILABLE 220 NEEDS CLEANING 221 AVAILABLE 222 NEEDS CLEANING 223 AVAILABLE 224 NEEDS CLEANING 225 AVAILABLE 226 AVAILABLE 227 AVAILABLE 228 OCCUPIED 301 OCCUPIED 302 OCCUPIED 303 NEEDS CLEANING 304 AVAILABLE
CONTENTS 6.4.3 TRANSACTION RECORD OUTPUT SAMPLE The PMS output stream includes information from all transactions within the Hotel/Motel system. This is a one way output only, from the DCS phone system to the PMS system.
211 211 211 211 211 209 209 209 216 213 214 211 211 209 216 217 209 209 209 209 210 210 210 210 213 213 213 213 215 215 215 215 216 216 216 216 217 217 217 217 216 216 216 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/30 01/30 06:10 06:10 06:10 06:10 06:10 06:11 06:11 06:11 06:11 06:11 06:12 06:13 06:13 06
6.4.
GUEST BILL FROM [SUNSHINE SUITES ] 02/11/99 13:44 CONTENTS CHARGES BILLED TO ROOM NUMBER: 211 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 211 211 211 211 211 02/10 02/10 02/11 02/11 02/11 15:30 20:44 06:34 13:15 13:40 TEL TEL TEL TEL TEL 3055922900 18008764782 18008764782 3055922900 3055922900 01:01:00 00:01:45 00:02:00 00:02:16 00:02:31 TOTAL 000.35 000.25 000.25 000.45 000.55 001.85 SUNSHINE Sunshine Suites ● 2700 NW 87th Ave SUITES Miami, FL 33172 ● (800) 876-4782 6–4.
6.4.5 ALL GUEST PHONE BILL (SMDR) CONTENTS 6–4.
6.4.
GUEST BILL FROM [SUNSHINE SUITES ] 01/22/98 14:35 CONTENTS CHARGES BILLED TO ROOM NUMBER: 213 ROOM DATE TIME ITEM 213 213 213 213 213 01/23 01/23 01/24 01/25 01/25 12:22 12:25 11:51 05:30 05:31 89 92 89 91 90 DESCRIPTION DETAILS CHARGE W/UP W/UP W/UP W/UP W/UP 05:30 000.00 000.00 000.00 000.00 000.00 000.00 SET CANCL SET N/ANS ANS 05:30 TOTAL SUNSHINE Sunshine Suites ● 2700 NW 87th Ave SUITES Miami, FL 33172 ● (800) 876-4782 6–4.
6.4.
KEY SYSTEMS DEALER AGREEMENT SAMSUNG TELECOMMUNICATIONS AMERICA, INC. KEY SYSTEMS LIMITED WARRANTY SAMSUNG TELECOMMUNICATIONS AMERICA, INC. (“STA”), warrants to its authorized Dealers and to the original retail purchaser (“Users”) of a STA product for a period of 24 months from the date of shipment of the Product from STA’s facility, that the Product (except for lamps, fuses, and other comsumable items) will be free from defects in material and workmanship.
