Digital Communications System General Description Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 2001 Samsung Telecommunications America All rights reserved.
TABLE OF CONTENTS PART 1 DESCRIPTION SYSTEM OVERVIEW 1.1 1.2 1.3 1.4 2 2.3 2.4 SYSTEM CABINETS ........................................................................................... 2.1 COMMON CONTROL CARDS ............................................................................ 2.1 2.2.1 PROCESSOR CARDS ............................................................................. 2.1 2.2.2 PROCESSOR CARD DAUGHTER BOARDS ........................................... 2.3 2.2.3 SMARTMEDIA CARDS ..
5 GENERAL USER INFORMATION 5.1 5.2 5.3 5.4 5.5 5.6 5.7 6 RADIO FREQUENCY INTERFERENCE .............................................................. 5.1 FCC REQUIREMENTS ....................................................................................... 5.1 TELEPHONE COMPANY INTERFACES .............................................................. 5.2 UNDERWRITERS LABORATORIES .................................................................... 5.4 MUSIC ON HOLD WARNING ..............................
iDCS 500 GENERAL SYSTEM DIAGRAM 1.
PART 1. SYSTEM OVERVIEW 1.1 GENERAL DESCRIPTION The SAMSUNG iDCS 500 (Digital Communications System) is a digital telephone system designed for small to medium-sized businesses. It can operate with the functionality of a square key system, PABX or a combination of both (hybrid). The DCS employs DSP (Digital Signal Processors) digital technology. The iDCS 500 offers a variety of interface cards that allow connection to the public telephone network or to private networks.
SINGLE CABINET SYSTEM A single cabinet system has nine universal card slots, a processor slot and two power supply slots, the first of which must be occupied by a PSU-B (see Figure 1–1). Station or trunk (line) cards can be installed in any of the nine universal slots. The T1/PRI cards must be installed in slots 1, 2 or 3. This allows a maximum of 120 stations of any kind or 120 lines in a single cabinet system. Without using T1/PRI cards, the maximum number of CO lines in the basic KSU is 72.
Local Control Processor (LCP) in a similar manner to the SCP in the first cabinet and connects to the MCP via a 25 pair cable. The LCP processor card resides in a dedicated slot 10 of the second cabinet and therefore does not deplete the number of universal card slots. NOTE: The first power supply slot in each cabinet must be occupied by a PSU-B to supply sufficient power to all 10 slots (9 universal and a processor slot) and support up to 56 stations.
1.3 TECHNOLOGY MEMORY The system operates using stored program control. This program is stored on a SmartMedia card inserted into the Main Control Processor card (MCP) and contains sixteen (16) Megabytes of NAND-Flash memory. The Smart Media card also provides a backup customer database and a backup operating program. The system boots from a 256 Kbyte boot ROM and downloads the operating program into four megabytes of DRAM on the Main Control Processor (MCP) card.
The iDCS 500 also allows the use of a proprietary computer program called SAPM-PCMMC. This permits a technician to program the system using a personal computer. SAPMPCMMC can be used on-site to modify the customer database or to download (save) the entire customer database to a file. This file can then be saved as a backup and be uploaded when required to restore the database.
PART 2. HARDWARE DESCRIPTIONS 2.1 SYSTEM CABINETS The cabinets that make up the iDCS 500 system are of metal construction and may be utilized as either as an expansion cabinet or as a main cabinet / key service unit (KSU). The cabinets may be used singly or may be stacked up to three (3) high to achieve maximum capacity.
the RCM or the Local Area Network (LAN) board in a single cabinet system. This position is also required to support the Inter Processor communications and Memory (IPM) daughter board in a multiple cabinet system or a system running the L version software. The third daughter board (MCP_D3) can support a Miscellaneous (MISC) daughter board or a Local Area Network (LAN) daughter board in a single cabinet system or a LAN daughter board in a multiple cabinet system.
LOCAL CONTROL PROCESSOR (LCP) The Local Control Processor (LCP) card is installed in a dedicated processor slot, slot 10, of each Expansion KSU and does not reduce the available universal card slots of that cabinet. The LCP card has positions for three daughter boards. The first daughter board position (SCP-D1) can support one of two types of daughter board, a Multi-Frequency Module (MFM), or an R2/CID Module (RCM). The second daughter board position (SCPD2) can support the MFM, the RCM or the MISC.
LOCAL AREA NETWORK (LAN) This daughter board installs in either position MCP-D2 or MCP-D3 of the Main Control Processor and provides a 10/100 base T Ethernet LAN connection. In addition to the LAN connection, the LAN board provides 0.5 megabytes of SRAM to support the increased I/O functions of this card. The LAN board also provides the hardware to drive the third and fourth Serial I/O ports in the main cabinet. The LAN daughter board consists of the following: ! ! ! 10/100 base T LAN Interface 0.
R2/CID MODULE (RCM) The R2/CID Module installs in any position on any of the processor cards. The main purpose of the RCM daughter board is to provide Caller ID decoders for use with that telephone company provided service over analog trunks. A secondary use of the RCM is to provide R2 MFC senders and receivers to the system although these are not used in the US. The system can support up to three of these cards for a total of 42 CID receivers.
2.2.5 MODEM DAUGHTER BOARD The Modem daughter board installs on the Input Output Modem card. The modem provides a 38.4K connection or with the LAN board installed 56K/V90 connection to the system for use for remote administration and/or programming. The card has a default extension number of 3999 and eliminates the need for an external modem, serial cable, single line telephone port and serial I/O port on the system. 2.
TEPRI DIGITAL TRUNK When programmed as a T1 this card provides up to 24 trunk circuits in any combination of the following: ! Loop start lines ! DID (Direct Inward Dialing) ! Ground start lines ! E & M tie lines or two way DID calling When the card is programmed as a PRI it will provide 23 bearer channels and 1 data channel (23B+D). This card can be installed in any of the first three slots of any cabinet.
2.3.2 STATION CARDS DLI This card is an eight circuit digital station interface card that provides 2B+D service when installed in any universal card slot in all cabinets. 16DLI This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets. Keyset daughter boards will not work when connected to this card.
at a programmable rate of 100ms to 2000ms ON/OFF times. The 8MWSLI does not contain any over-voltage protection and is not qualified as OPX. It also does not contain DTMF receivers, but instead shares the system DSP resources. It can be inserted in any universal card slot in all cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card. See the installation manual part 3 for details.
2.3.3 OTHER CARDS AUTO ATTENDANT This optional card can be used for either the Automated Attendant, Uniform Call Distribution or a combination of both. For more information about the Automated Attendant and UCD, see section 4.1 System Features. CADENCE (CVM8A) The CADENCE Voice Mail system is a fully integrated Auto Attendant/Voice Mail/Fax System on a single DCS circuit card. This optional card is designated the CVM8A and provides 4 or 8 channels of communication.
2.4 STATION EQUIPMENT 2.4.
iDCS 8D KEYSET (see Figure 2–3) ! 32 character display (2 x 16) with three associated soft keys and a scroll key ! 8 programmable keys with tri-colored lights ! Four fixed function keys ! Terminal Status Indicator ! Built-in speakerphone ! Eight selectable ring tones ! UP/DOWN buttons for digital control of speaker, handset and ringer volumes ! Desk- or wall-mounted ! Available in dark gray or light gray FIGURE 2–3 iDCS 64B AOM (See Figure 2–4) ! 64 programmable keys with red lights ! A maximum of 2 can b
iDCS KDB-DIGITAL LINE INTERFACE (FKDBD) This is a daughterboard that can be installed only in the 18 or 28 button keyset. The FKDBD will provide one additional DLI circuit for the connection of any digital station device such as a keyset, add-on module or DPIM. This FKDBD will only operate when the keyset is connected to an 8 port DLI card so it can use the second B channel. Each port on this card is intended for connection to one telephone.
2.4.
32 BUTTON ADD-ON MODULE (AOM) (see Figure 2–9) ! ! ! ! ! ! 32 programmable keys Two fixed function keys UP/DOWN buttons for digital control of speaker and ringer volumes Available in almond or charcoal One or two can be assigned to any DCS keyset to provide executive off-hook voice announce and additional programmable keys (see Figure 2–10) Can operate as a stand-alone handsfree telephone unit FIGURE 2–9 FIGURE 2–10 DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see Figures 2–11 and 2–12) ! ! ! ! !
FIGURE 2–12 64 BUTTON MODULE (See Figure 2–13) ! ! ! ! 64 programmable keys Available in almond and charcoal A maximum of 2 can be assigned to any DCS keyset to provide additional programmable keys A maximum of 4 per DCS System FIGURE 2–13 SINGLE LINE TELEPHONE (See Figure 2–14) ! ! ! ! ! ! ! ! Four fixed function keys: hold, flash, new call, and monitor.
KDb-DLI This is a daughterboard that can be installed only in the 12 or 24 button keyset. The KDbDLI will provide one additional DLI circuit for the connection of any digital station device such as a keyset, add-on module or DPIM. This KDb-DLI will only operate when the keyset is connected to an 8 port DLI card so it can use the second B channel. Each port on this card is intended for connection to one telephone.
PART 3. SPECIFICATIONS The following tables provide technical data for the iDCS 500 hybrid/key telephone system. 3.1a ELECTRICAL SPECIFICATIONS (PSU 60) AC INPUT 120 (88–132) VAC (48–63 Hz)* 220 (180–260) VAC (48–63 Hz) POWER CONSUMPTION (MAX) 120 WATTS MAX. PER PSU FUSE RATING 3 AMP BTU RATING (MAX) 6.8 BTU/MINUTE DC OUTPUT +5 VOLTS 5.0 AMPS MAX -5 VOLTS 0.5 AMPS MAX -48 VOLTS 1.4 AMPS MAXIMUM -56 VOLTS Charger 0.45 AMPS MAX *Normal factory setting 3.
3.2 DIMENSIONS AND WEIGHTS HEIGHT WIDTH DEPTH WEIGHT 17.5" 22.5" 12" 35 lb. EXPANDED SYSTEM: TWO CABINETS 35" 22.5" 12" 70 lb. EXPANDED SYSTEM: THREE CABINETS 52.5" 22.5" 12" 105 lb. DIGITAL KEYSET (ALL MODELS) 4.25" 8.50" 9" 2.563 lb. ADD-ON MODULE 4.25" 4.25" 9" 1.188 lb. 5" 3.88" 1.25" 6.8 oz. iDCS 500 BASIC SYSTEM: SINGLE CABINET DOOR PHONE 3.3 ENVIRONMENTAL LIMITS OPERATING TEMPERATURE 32–104 °F/0–40 °C STORAGE TEMPERATURE -13–158 °F/-25–70 °C HUMIDITY 3.
3.5 SYSTEM TONES TONE FREQUENCIES CADENCE DIAL TONE 350 + 440 Hz CONTINUOUS RINGBACK TONE 440 + 480 Hz 1 sec on + 3 sec off DID RINGBACK TONE 440 + 480 Hz 2 sec on + 4 sec off BUSY TONE 480 + 620 Hz 0.5 sec on + 0.5 sec off DND/NO MORE CALLS 480 + 620 Hz 0.25 sec on + 0.25 sec off TRANSFER/CONF 350 + 440 Hz 0.1 sec on + 0.1 sec off CONFIRMATION TONE 350 + 440 Hz 0.05 sec on + 0.05 sec off ERROR TONE 480 + 620 Hz 0.05 sec of tone 1/0.
Transfer/Conference Tone—Indicates your call is being held and you can dial another party. TRANSFER/CONF TONE—100 ms ON/100 ms OFF CONTINUOUS Confirmation Tone—Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature. CONFIRMATION TONE—50 ms ON/50 ms OFF FOR TWO SECONDS ERROR TONE—A distinctive two level beeping tone indicates you have done something incorrectly. Try again. ERROR TONE—50 ms of tone 1/50 ms of tone 2 FOR TWO SECONDS 3.
3.7a RESERVE POWER DURATION ESTIMATES (in minutes)* UPS CAPACITY IN VOLT AMPS (VA) NO. OF PSUs 250 450 600 900 1250 2000 5 20 30 47 75 180 2 8 10 24 40 70 3 5 7 20 36 64 4 13 22 35 5 10 13 25 6 5 10 20 1 *These are approximate values. Specific UPS devices, due to their internal construction, can have greater or lesser values. 3.7b RESERVE POWER DURATION ESTIMATES (in minutes)* BATTERY CAPACITY IN AH NO.
PART 4.
4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long.
codes. This option can be denied in system programming to prevent users from bypassing the security of system account codes. No Extender. When programmed without an extender the key will, when pressed, prompt the user to enter the bin number the system account code table where the account codes are stored. ALL CALL VOICE PAGE Users can page all internal and all external paging zones at the same time by dialing the All Page code.
ments or greetings. Twelve individual announcements (boxes), each with its own dialing options, allow you to build call routing branches as needed. Callers are routed through the branches by dialing extension numbers or single digits. This system is compatible with Starmail and Cadence. NOTE: Announcements recorded on one AA card can not be played to callers on another AA card. AUTOMATIC HOLD While a keyset user is engaged on an outside (C.O.
CALL COSTING The iDCS 500 provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost. The SMDR report will show either the call duration or the call cost depending on the station selection. One call handled by multiple callers will cost each call segment separately.
CALLER ID FEATURES The following features apply to all forms of Caller Identification, however, to make them easier to read caller identification is referred to as Caller ID. NAME/NUMBER DISPLAY Each LCD keyset user can decide if he/she wants to see the name or number in the display. Regardless of which one is selected to be seen first, the NND key is pressed to view the other pieces of information.
INVESTIGATE This feature allows selected stations with a special class of service to investigate any call in progress. If Caller ID information is available for an incoming call, you will know to whom this station user is speaking. On outgoing calls, you can see who was called. After investigating, you may barge-in on the conversation, disconnect the call or hang up. ABANDON CALL LIST The system has a system-wide abandon call list that stores Caller ID information for calls that rang but were not answered.
key is programmed as Forward All, the TRSF key lights steady when a Forward All condition is set. BUSY This feature forwards all calls only when the station set is busy. The station user can originate calls as usual. NO ANSWER This feature forwards calls that are not answered within a preprogrammed time. The user can originate calls as usual and receive call if present. The timer is programmable on a per-station basis to allow for differences in individual work habits.
feature is the same as the normal forward busy where when the forwarded station is busy a calling station will be forwarded to the forward destination. CALL FORWARD NO RESPONSE (CFNR) (LE VERSION) This is a different feature from the normal call forward no answer and is only used when the forward destination is in a different node of the network.
then dialing the extension. There is a system option to allow a DSS key to perform a pickup function rather than a transfer function when pressed. GROUPS In addition, calls can be picked up from a station group in a similar manner. The group pickup feature allows users to answer any call ringing within any pickup group. There are 20 pickup groups available on iDCS 500-M version software and 99 for iDCS 500-L version software. A station cannot be in more than one pickup group.
CHAIN DIALING Keyset users may manually dial additional digits following a speed dial call or chain together as many speed dial numbers as are required. CHAIN FORWARD The chain forward option determines whether a forwarded call that subsequently forwards to voicemail will target the original stations mailbox or the second stations mailbox. CLASS OF SERVICE The system allows a maximum of 30 station classes of service.
COMPUTER TELEPHONY INTEGRATION (CTI) Computer Telephone Integration (CTI) allows integration between the iDCS 500 and a personal computer (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that use the CID information to display computer records in conjunction with the presentation of the call to the station on the iDCS 500.
DATABASE PRINTOUT A copy of the customer database can be obtained by using PCMMC. This information can be directed to a printer or the PC screen and may be done either on-site or remotely. A complete database or specific data blocks may be obtained. DAYLIGHT SAVING TIME-AUTOMATIC The system has a table that can be programmed with the daylight savings change dates for up to 10 years. At 2:00 am on these dates the system will automatically adjust the system clock to match daylight savings time.
DIRECT INWARD SYSTEM ACCESS (DISA) Users can call in on specific DISA lines at any time, input a security code and receive system dial tone. Users can now place internal calls or if permitted, calls using C.O. lines. The caller must have a tone dial phone and know his/her DISA security code. DISA lines can be used as both way lines or incoming only and may be active in day mode, night mode or both. The C.O. lines used for DISA must have disconnect supervision.
DOOR PHONES The door phone interface module (DPIM) provides for connection of a door phone to a DLI port. Pressing the button on the door phone produces a distinctive ring (three short rings repeated) at the assigned station or station group. If not answered within a programmable time, the system releases the door phone and stops the ringing. Stations may call the door phone directly and monitor the surrounding areas. Door phones follow the system ring mode plan.
EXTERNAL MUSIC INTERFACES The iDCS 500 MISC card provides two inputs for connecting to customer provided external music sources. Each cabinet of the iDCS 500 can support one MISC card for a total of three cards or six sources in a maximum sized system. These sources can be used to provide background music, or any of the varied Music On Hold (MOH) uses. EXTERNAL PAGE INTERFACES The iDCS 500 main control card (MCP) with a MISC module installed provides one external page output and three zone control relays.
log out of a station group. Stations out of a group will not receive calls to that group but will continue to receive calls to their individual extension numbers. When desired, the user may put him/herself back into the group by pressing the button again. Users who do not have this button may dial the access code and the group desired. A station user is allowed to be in several groups, providing a key and the extender of that group are assigned for each group on the user’s phone.
LAN INTERFACE The iDCS 500 LAN card provides a 10/100 base T Ethernet interface for connection to a data network. This interface allows a high speed connection for PC programming across an IP network. This interface also allows the system software to be uploaded to the SmartMedia card via the PCMMC program. LEAST COST ROUTING Least Cost Routing (LCR) is the ability to automatically select the most cost effective central office route for the outside number dialed by any station.
MESSAGE WAITING KEY The Message Waiting (MW) key is used in conjunction with a voicemail card. The MW key is programmed with an extender matching a station or station group number and is used to access the voice mailbox associated with the extender. MICROPHONE ON/OFF PER STATION The microphone can be disabled at any keyset. When the microphone is disabled, the keyset cannot use the speakerphone, although on-hook dialing and group listening are still possible.
Voicemail Sound File: If the iDCS 500 system has an optional CADENCE card installed, up to 100 custom recorded sound files from the Voice Mail card can be used for MOH sources. For information on creating the sound files see CADENCE System Administrator Manual-Recording greeting by number. If you select this option be advised that each VMMOH source requires a dedicated CADENCE port/ channel.
Forward External. This feature operates in the same manner as a non networked system with the exception that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. It is therefore suggested that this setting be set to ON in a networked switch to avoid confusion in operation between networked and non networked calls. Call Intrusion (Barge In). This feature operates in the same manner as in a non networked switch.
Centralized Voice Mail with Message Waiting Lights. This feature will only operate with Cadence and/or SVMi voicemail systems only. Users in one node can call forward (CFNR, CFB & CFU) to the Cadence group in a different switch and messages left in that switch will be indicated on the VMSG key in the origination switch. Messages can be returned to the CVMAA by pressing the VMSG key.
PARK ORBITS The system has 10 park orbits (0–9). These orbits can be used to park calls prior to paging and allows the call to be retrieved by dialing a park code plus the orbit number. Calls parked in this manner can also be retrieved by dialing the park pickup code (10) plus the station or trunk number. This feature is in addition to Call Park and Page.
AUTOMATIC / MANUAL Ring destinations will automatically change based on time of day and day of week. At any time the system can be manually forced into a specific ring plan. It will remain in this ring plan until manually taken out. HOLIDAY SCHEDULE The system has a table of 20 dates that are used to define holidays. On a date designed as a holiday the system will remain in a ring plan for that calendar day providing the system was already in night service.
SPEED DIAL NUMBERS A library of 1500 speed dial numbers may be allocated as needed for iDCS 500-M version software and 2500 speed dial numbers for iDCS 500-L version software. The system list can have up to 500 numbers and each station can have up to 50 numbers. Speed dial numbers are assigned in blocks of ten. Each speed dial number may contain up to 24 digits. SPEED DIAL BY DIRECTORY The iDCS 500 system provides the user with the ability to look up a speed dial number and place the call.
SYSTEM ALARMS A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect password attempts. The alarm can ring any station or group of stations and show an appropriate display at the assigned stations. SYSTEM MAINTENANCE ALARMS The iDCS 500 continuously performs internal system diagnostics. When either a major or minor fault is detected the system can ring stations with an ALARM KEY assigned.
Any outside line may be programmed to follow station toll restriction or follow the toll restriction class assigned to it. Each station and trunk can have a day dialing class and a night dialing class. SPECIAL CODE TABLE A Special Code Table of ten entries (four digits each) allows use of telephone company features such as CID blocking (*67) or call waiting disable (*70) without interference to toll restriction or LCR. The Special Code table allows use of these custom calling features on a per call basis.
available agent. First and second announcements reassure the caller until an agent becomes free. Programmable automatic logout removes a station from the group if a call is placed to an unattended station, thus preventing unanswered calls. A wrap-up timer prevents calls to a station for a programmable period of time to allow the agent to finish up work associated with the call. NOTE: Requires optional hardware. Ask your dealer for details.
VOICE MAIL – INBAND INTEGRATION The iDCS 500 system uses DTMF tones (inband signaling) to communicate with any compatible voice mail system. Stations can call forward to a voice mail system. When answered, the system will send DTMF tones routing the caller directly to the called station user’s mailbox. Keyset users can press one button to retrieve messages from the voice mail system.
WALKING CLASS OF SERVICE This feature allows users to make calls or use features from a station that is restricted. The users may either use the WCOS feature code or the authorization code feature. Both methods change the class of service to correspond with the station passcode or authorization code that is dialed. After the call is completed, the station returns to its programmed class of service. 4.
STATION FEATURES ADD-ON MODULE APPOINTMENT REMINDER AUTOMATIC HOLD AUTOMATIC PRIVACY BACKGROUND MUSIC BUSY STATION CALLBACK BUSY STATION INDICATIONS (BLF) CALL FORWARDING CALL LOGS CALL PICKUP DIRECT STATION SELECTION (DSS) DO NOT DISTURB (OVERRIDE) DO NOT DISTURB (PROGRAMMABLE) DOOR LOCK RELEASE EXCLUSIVE HOLD GROUP LISTENING HEADSET OPERATION HEARING AID COMPATIBLE LINE QUEUING WITH CALLBACK LINE SKIPPING LOUD RINGING INTERFACE MANUAL SIGNALLING (L Version) MESSAGE WAITING LIGHT/INDICATION MUTE MICROPHONE
32 BUTTON AOM The DCS 32-button add-on module (AOM) adds to the capability of any keyset. The 32 programmable buttons with red buttons can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. Because this AOM has a microphone and a speaker it can be used to provide executive off hook voice announce or as a stand alone unit whenever a handset and dial pad are not required. 64 BUTTON MODULE The 64-button module adds to the capability of any keyset.
BUSY STATION INDICATIONS (BLF) DSS/BLF keys may be assigned to any keyset or add-on module. These buttons will be off when the station is idle, light red when that station is in use and flash distinctively when that station is in the DND mode. CALL FORWARDING Station users can forward internal and outside calls to other destinations immediately (Forward All), when busy (Forward Busy) or if not answered in a programmable number of seconds (Forward No Answer). These forward destinations can all be different.
DIRECT STATION SELECTION (DSS) Programmable keys can be assigned as DSS keys and associated with extension numbers. Users press these keys to call or transfer calls to the assigned stations. DO NOT DISTURB (OVERRIDE) The DND Override feature allows a keyset with a DND Override key (DNDO) and the appropriate class of service to override the DND setting at a called keyset.
LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue. The user will be called back when the line is available (a maximum of 100 callbacks are allowed systemwide at one time including busy station and busy trunk).
OFF-HOOK VOICE ANNOUNCE (STANDARD) Keysets may receive a voice announcement while on another call. The calling station must have an OHVA key. When transferring a call to a busy keyset or while listening to busy signal, the station user can press the OHVA key to make an OHVA call to the busy keyset. If the called keyset is in the DND mode, it cannot receive OHVA calls.
PROGRAMMED STATION MESSAGES Any station may select one of 20 or 30 messages to be displayed at a calling party’s keyset (20 for iDCS 500-M version software and 30 for iDCS 500-L version software). Ten messages are factory-programmed but may be reprogrammed. On iDCS 500-L version software two can be individually customized, i.e., RETURN ON: MAR/22 and RETURN AT 3:30p the remaining messages can be customized by the system administrator (16 characters maximum).
REMOTE HOLD When you wish to place a call on hold at another station, press TRSF and dial the station number (or press the appropriate DSS key). Press the HOLD key. This will place the call on system hold on an available CALL button or Line Key at the remote station. RING MODES Each keyset user can select one of three distinct ways to receive intercom calls. The phone can automatically answer on the speakerphone, voice announce through the speaker or receive ringing.
TERMINAL STATUS INDICATOR iDCS keysets are equipped with a terminal status indicator lamp. The terminal status indicator light is positioned on the top right corner of the keyset above the display. The terminal status indicator is a tri-colored (red, green, and amber) light that provides greater visibility of your keysets status than the individual key LEDs.
DISPLAY FEATURES ACCOUNT CODE DISPLAY CALL DURATION TIMER CALL FOR GROUP IDENTIFICATION CALL PROCESSING INFORMATION CALLER ID INFORMATION CALLING PARTY NAME CALLING PARTY NUMBER CONFERENCE INFORMATION DATE AND TIME DISPLAY DIALED BY NAME DIALED NUMBER ENHANCED STATION PROGRAMMING IDENTIFICATION OF RECALLS IDENTIFICATION OF TRANSFERS MESSAGE WAITING CALLER NUMBER OUTSIDE LINE IDENTIFICATION OVERRIDE IDENTIFICATION PROGRAMMED MESSAGE DISPLAY SOFT KEYS STOPWATCH TIMER TEXT MESSAGING (L Version) UCD SUPERVISO
NAME/NUMBER DISPLAY Each display keyset user can decide if he/she wants to see the Caller ID name or Caller ID number in the display. Regardless of which one is selected to be seen first, the N/N key is pressed to view the other piece of CID information. NEXT CALL In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station.
passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number. You can use the NND key to toggle between the CID name, CID or ANI number and the date and time the call came in. The system must be using LCR to dial numbers from the abandon call list. The abandoned call list will store up to 50 unanswered calls on iDCS 500-M version software and 100 unanswered calls on iDCS 500-L version software.
IDENTIFICATION OF RECALLS Hold recalls and transfer recalls are identified differently than other ringing calls. Hold recalls indicate the recalling line or station number and the associated name. Transfer recalls indicate the recalling line or station and where it is coming from. IDENTIFICATION OF TRANSFERS The display will identify who transferred a call to the user.
ming (MMC 318) will receive the TMSG soft key in the display and can use this feature. UCD SUPERVISOR DISPLAYS With the optional AA card, when UCD is used, multiple supervisors can view information about the UCD groups calls or agents. CALL SCREEN This allows the supervisor to view how many calls are in queue, the longest wait time, how many calls have been received today, what the average time in queue is and how many calls were abandoned.
SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 Wait for answer 209:Tim Kelly FRI 23 Sep 02:54 Idle display shows extension, name, day, date and time. This station is camped-on to extension 203 and is waiting for 203 to answer. Call for 501 202 Mr.
SAMPLE CALLER ID DISPLAYS 05/25,09:41,702 CLEAR NND DIAL 13054264100 702:RINGING This display shows an incoming call from 1305-426-4100 on Line 702 ringing directly at your station. This display shows the information on the abandoned call list. This call came in on May 25 at 9:41 A.M. on line 702. The user can CLEAR the entry, DIAL the caller back or examine further NND information.
SAMPLE UCD DISPLAYS 06 available 04 logged in 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. There are six members in the group. Four the members are currently logged in. 201: answered 065 calls today longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds. This data applies to all calls since the supervisor data was last cleared. It does not necessarily represent calls currently in queue.
4.48 ] Mar/21/1999 13:49 Authorization Code 4 Digits Time Call Made or Received Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No.
4.49 ] Mar/21/99 13:49 4.5 SAMPLE SMDR PRINTOUT (WITH CALLER ID/ANI NUMBER) Call Duration Hrs:Mins:Secs or Call Cost Time Call Made Call Type Flag 2 Characters or Received Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No. 2–4 Digits Authorization Code 4 Digits Extension 2–4 Digits Tenant 1 Digit Telephone No.
4.6 SAMPLE UCD REPORT ======================================================= UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
4.7 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
If this number is less than the total calls received by all the agents it is possible that calls were transferred from one agent to another. If this number is more than the total calls received by all the agents it is possible that calls were unanswered by an agent and went to final destination or callers hung up while in queue. This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination.
4.8 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND. This statistic is a real time statistic and so will not print on a report. CALLS ANSWERED The total number of calls answered by the agent.
PART 5. GENERAL USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy.
The iDCS 500 may be configured as a key system or a hybrid system. Depending on the method of operation, the appropriate FCC number must be given to the telephone company. Certain features such as pooled access by button or dial access, LCR, off premise extensions and tie lines may require the hybrid registration. Check with the local telephone company providing the service if you are in doubt. It is the customer’s responsibility to comply with local telephone company tariffs.
RINGER EQUIVALENCE (REN) The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed 5.0. To be certain of the number of devices that may be connected to the line, as determined by the number of RENs, contact the telephone company to determine the maximum REN for the calling area.
HEARING AID COMPATIBILITY All models of the iDCS 500 are hearing aid compatible as specified in Part 68 of the FCC Rules. 5.4 UNDERWRITERS LABORATORIES The iDCS 500 system has been tested to comply with safety standards in the United States as listed below. This system is listed with Underwriters Laboratories. C LISTED US 51Y7 E149091 I.T.E 5.
PART 6. HOTEL / MOTEL FEATURE PACKAGE 6.1 GENERAL OVERVIEW The iDCS 500 Hotel / Motel software package combines the iDCS 500 business features with additional features created to meet the needs of the Hotel / Motel industry. This combination meets the requirements of the Hotel General Business offices as well as those of the Hotel Guest. Samsung’s iDCS 500 Hotel / Motel software is designed to operate in medium to large sized hotel properties. Those with, up to approximately, 300 rooms.
6.
The system uses programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, duration of the call and may include surcharges. CHECK IN The iDCS 500 Hotel / Motel software allows an Administrator keyset to check a guest into a room by pressing the CHECK IN key and following the prompts in the display. When the CHECK IN key is pressed the clerk can credit the room account if the guest wishes to prepay for the room and/or the phone service.
This feature offers 64-button module support. Meaning that the associated DSS key assigned to a 64-button module can be used to enter the room number to set DND to. EXPRESS CHECK-IN This feature is designed to expedite the Check In procedure. It is a second check in option. It is used expressly to check in a guest quickly. The Express Check In feature (X-CHIN key) eliminates several steps from the standard Check In procedure. This feature does not request any billing type, or guest’s name information.
enter the guest’s room number and receive confirmation tone. The operator can then dial the number for the guest and transfer the ringing call back to the guest. PRINTED REPORTS In those cases where the bi-directional PMS link is not used, the iDCS 500 Hotel / Motel software package will provide various printed reports of selected activities throughout the system. These reports are initiated from any administrator’s display keyset and sent to a printer connected to a serial interface module (SIM).
ROOM DIALING RESTRICTIONS This feature is used to program station to station calling restrictions and is sometimes referred to as intercom blocking. For instance you can restrict rooms from dialing the administration offices while still being able to dial the front desk, other hotel service phones or other guest rooms. ROOM RATE DISCOUNTS The iDCS 500 Hotel / Motel software offers a method of discounting room rates, on a day-by-day basis. This discount is based on a percentage of the full room rate.
ROOM STATUS UPDATE The system operation provides two methods to update the status of each guest or meeting room. AUTOMATIC The hotel manager informs the system technician of the preprogrammed time he wants all rooms to automatically change from “Occupied” to “Needs Cleaning” on a daily basis. In addition each room is automatically changed to “Needs Cleaning” upon check out.
Front Desk personnel can clear the information, making the system ready for the next day. STATION LOCK The Station Lock feature (SETLCK key) allows the Front Desk personnel to restrict a room to internal dialing only, or completely block the room from dialing at all. This feature offers 64-button module support. Meaning that the associated DSS key assigned to the 64-button module can be used to enter the room number to be locked.
TRANSACTION RECORD OUTPUT The iDCS 500 Hotel / Motel software provides an output for all Hotel / Motel transactions. Any transactions, related to guest or meeting rooms, that take place within the hotel system, will be immediately sent –”on the fly” to this output serial interface module (SIM). The SIM port will be assigned as PMS. This transaction stream would typically be connected to a PC with a PMS software package, for system reports.
6.3 SAMPLE REPORTS AND PRINTOUTS 6.3.1 GUEST ROOM BILL PRINTOUT 6.3.2 ROOM STATUS PRINTOUTS – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL 6.3.3 TRANSACTION RECORD OUTPUT SAMPLE 6.3.4 INDIVIDUAL GUEST PHONE BILL 6.3.5 ALL GUEST PHONE BILL (SMDR) 6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT 6.3.7 SAMPLE GUEST PHONE TEMPLATES 6.
6.3.
GUEST BILL FROM [SUNSHINE SUITES ] 01/28/99 14:13 CHARGES BILLED TO ROOM NUMBER : 210 ROOM DATE TIME ITEM DESCRIPTION DETAILS 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 12:11 12:11 12:11 12:11 12:30 12:30 12:30 12:31 14:55 14:55 14:55 14:55 14:58 14:58 15:01 15:01
ROOM STATUS PRINTOUT 6.3.2 Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL " Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS AVAILABLE ROOM STATUS 11:59 12/02 ROOM STATUS 209 AVAILABLE 220 AVAILABLE 213 AVAILABLE 215 AVAILABLE 217 AVAILABLE 219 AVAILABLE 220 AVAILABLE 221 AVAILABLE 223 AVAILABLE 225 AVAILABLE 226 AVAILABLE 227 AVAILABLE 228 AVAILABLE 301 AVAILABLE 302 AVAILABLE 303 AVAILABLE 304 AVAILABLE 306 AVAILABLE 307 AVAILABLE 403 AVAILABLE 405 AVAILABLE 406 AVAILABLE 407 AVAILABLE 409 AVAILABLE Sunshine Sunshine Suites ● 2700 NW 87th
ROOM STATUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL " Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS OCCUPIED ROOM 13:56 STATUS 11/02 ROOM STATUS 211 OCCUPIED 212 OCCUPIED 214 OCCUPIED 216 NEED MAINTENANCE 218 OCCUPIED 222 OCCUPIED 224 OCCUPIED 305 OCCUPIED 308 NEEDS CLEANING 309 HOLD 310 NEEDS MAINTENANCE 401 NEEDS CLEANING 402 NEED MAINTENANCE 404 NEEDS CLEANING 408 NEEDS CLEANING Sunshine Sunshine Suites ● 2700 NW 87th Ave Suites Miami, FL 33172 ● (800) 876-4782 6.
ROOM STATUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL " Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS NEEDS CLEANING ROOM 13:50 STATUS ROOM 11/02 STATUS 211 NEEDS CLEANING 212 NEEDS CLEANING 214 NEEDS CLEANING 215 NEEDS CLEANING 218 NEEDS CLEANING 220 NEEDS CLEANING 222 NEEDS CLEANING 224 NEEDS CLEANING 303 NEEDS CLEANING 305 NEEDS CLEANING 310 NEEDS CLEANING 401 NEEDS CLEANING 404 NEEDS CLEANING 408 NEEDS CLEANING Sunshine Sunshine Suites ● 2700 NW 87th Ave Suites Miami, FL 33172 ● (800) 876-4782 6.
ROOM STATUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL " Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS NEED MAINTENANCE 14:01 ROOM 216 NEED MAINTENANCE ● ROOM 308 NEED MAINTENANCE Sunshine Sunshine Suites STATUS 2700 NW 87th Ave 11/02 STATUS 402 NEED MAINTENANCE Suites Miami, FL 33172 ● (800) 876-4782 6.
ROOM STATUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL " Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS 212 HOLD 401 HOLD HOLD ROOM 214 Sunshine Sunshine Suites ● 2700 NW 87th Ave 11:58 STATUS HOLD 12/02 ROOM 309 STATUS HOLD Suites Miami, FL 33172 ● (800) 876-4782 6.
ROOM STATUS PRINTOUT Printout includes the following information: " Date and time the report was printed " Status of guest and meeting rooms – On an individual, status type basis OR – As a complete report of all rooms and their status " Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE 55 LINES – HOLD – ALL " Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS ALL ROOM 13:48 STATUS 11/02 ROOM STATUS 209 AVAILABLE 210 AVAILABLE 211 OCCUPIED 212 OCCUPIED 213 AVAILABLE 214 NEEDS CLEANING 215 NEEDS CLEANING 216 NEED MAINTENANCE 217 AVAILABLE 218 NEEDS CLEANING 219 AVAILABLE 220 NEEDS CLEANING 221 AVAILABLE 222 NEEDS CLEANING 223 AVAILABLE 224 NEEDS CLEANING 225 AVAILABLE 226 AVAILABLE 227 AVAILABLE 228 OCCUPIED 301 OCCUPIED 302 OCCUPIED 303 NEEDS CLEANING 304 AVAILABLE 305 NEEDS
6.3.3 TRANSACTION RECORD OUTPUT SAMPLE The PMS output stream includes information from all transactions within the Hotel/ Motel system. This is a one way output only, from the DCS phone system to the PMS system.
211 211 211 211 211 209 209 209 216 213 214 211 211 209 216 217 209 209 209 209 210 210 210 210 213 213 213 213 215 215 215 215 216 216 216 216 217 217 217 217 216 216 216 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/30 01/30 06:10 06:10 06:10 06:10 06:10 06:11 06:11 06:11 06:11 06:11 06:12 06:13 06:13 06
6.3.
PHONE BILL FROM [SUNSHINE SUITES ] 02/11/99 13:44 CHARGES BILLED TO ROOM NUMBER: 211 ROOM DATE TIME ITEM DESCRIPTION DETAILS 211 211 211 211 211 02/10 02/10 02/11 02/11 02/11 15:30 20:44 06:34 13:15 13:40 TEL TEL TEL TEL TEL 3055922900 18008764782 18008764782 3055922900 3055922900 01:01:00 00:01:45 00:02:00 00:02:16 00:02:31 TOTAL Sunshine Sunshine Suites ● 2700 NW 87th Ave CHARGE .35 .25 .25 .45 .55 1.85 Suites Miami, FL 33172 ● (800) 876-4782 6.
] 01/02/95 17:12 Call Type Flag 2 Characters Call Duration Hrs:Mins:Secs Time Call Made or Received Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No. 2–4 Digits Authorization Code 4 Digits Extension 2–4 Digits Tenant 1 Digit Telephone No.
6.3.
WAKE UP ACTIVITY FROM [SUNSHINE SUITES ] 01/22/98 14:35 CHARGES BILLED TO ROOM NUMBER: 213 ROOM DATE TIME 213 213 213 213 213 01/23 01/23 01/24 01/25 01/25 12:22 12:25 11:51 05:30 05:31 ITEM 89 92 89 91 90 DESCRIPTION DETAILS CHARGE W/UP W/UP W/UP W/UP W/UP 05:30 000.00 000.00 000.00 000.00 000.00 000.00 SET CANCL SET N/ANS ANS 05:30 TOTAL Sunshine Sunshine Suites ● 2700 NW 87th Ave Suites Miami, FL 33172 ● (800) 876-4782 6.
6.3.7 SAMSUNG SINGLE LINE TELEPHONE SAMPLE GUEST PHONE TEMPLATE Note: Custom templates for the Samsung family of phones, can be created using the software program DESI for Windows by DESI Telephones Labels, Inc. 6.
KEY SYSTEMS DEALER AGREEMENT SAMSUNG TELECOMMUNICATIONS AMERICA KEY SYSTEMS LIMITED WARRANTY SAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized Dealers and to the original retail purchaser (“Users”) of a STA product for a period of 24 months from the date of shipment of the Product from STA’s facility, that the Product (except for lamps, fuses, and other consumable items) will be free from defects in material and workmanship.
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