Volume 7, Issue 11 Consumer Electronics Newsletter November, 2012 Samsung Electronics America Samsung Tech Talk Your source for service information Inside this issue: TV Test Jigs Are Back in Stock at GPCA! TV Test Jigs Are Back in Stock at GPCA! 1 New Test Patterns Available on 2012 Echo-P and X10 Plus Chipsets 2 Understanding That !@# Firmware Loaded on Your USB Flash Drive 4 Manager, CE Product Support The purpose of the TV Test jig, if you are not already aware, is to troubleshoot video iss
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk New Test Patterns Available on 2012 Echo-P and X10 Plus Chipsets Khaled Abuali and Paul Kim Assistant Managers, Product Support The 2012 Echo-P and X10 Plus chipsets have new internal test patterns that you can display without bringing up the Factory Menu and use to diagnose and isolate picture issues between the Main and T-Con/Logic boards. You can also use them to diagnose picture defects with customers over the phone.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk New Test Patterns Available on 2012 Echo-P and X10 Plus Chipsets continued Using Test Patterns for Troubleshooting You can use the test patterns to isolate the defect to a particular component.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Understanding that !@# Firmware Loaded On Your USB Flash Drive Scott Whitman Manager, CE Product Support How many times have you tried to upgrade firmware on a Samsung TV and encountered one of the many pop-up error messages? More importantly, if this happens, are you fully prepared to find out why? This month, I will cover the 2011 D8000 series PDP TV firmware load process.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Understanding that !@# Firmware Loaded On Your USB Flash Drive continued Image 2 Clicking the" info" file opens your Note Pad program (the actual program may vary from PC to PC) and displays the contents. Shown below in Image 3 is the text field that is displayed. Compare this to the root folder name, folder name, and firmware version shown on the customer’s “Contact Samsung” screen.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Understanding that !@# Firmware Loaded On Your USB Flash Drive continued If there is no file loaded on the USB stick, or the incorrect file has been loaded, or loaded incorrectly, the error message in Image 4 appears. If this happens, you now have the information you need to troubleshoot the reason and resolve the issue. Image 4 There are several reasons for firmware upgrade failure.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk The Smart Hub Info Page Khaled Abuali and Paul Kim Assistant Managers, Product Support The Smart Hub Info Page is a quick summary page that displays useful Smart Hub information that you can use for troubleshooting. To display the page while in the Smart Hub home page, press the Fast Forward+2+8+9+1 keys on the remote control. You should see a message that looks like the one below.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk The Smart Hub Info Page continued Country: The value should be US. If the value is other than US or blank, you can press Fast Forward+2+8+9+Rewind on the remote to bring up a list of countries from which you can select US.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk How to Get Samsung’s SmartSVC App Chuck Russo Assistant Manager, Training Paul Kim Assistant Manager, Product Support Now available for iOS and PC as well as for Android, Samsung's new SmartSCV app lets you access the following invaluable features right on your own PC or mobile device: Registering for and/or installing the Samsung SmartSVC app is easy. Just follow the direction below. To start, go to http://184.73.184.71.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk How to Get Samsung’s SmartSVC App continued 2. A “Welcome” screen and instructions with option tabs appear. You’re ready to use this APP!! FOR PC - If you have not registered. 1. If you have not registered, click the PC VERSION Register icon. 2. The screen below appears. Fill in all fields. (Your personal “IP Address” appears automatically.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk How to Get Samsung’s SmartSVC App continued 3. Click “Register” and allow approximately 1 to 3 business days for processing. For iOS 1. Click the DOWNLOAD App for iOS icon. 2. Fill out the iOS Registration form. 3. Click “How can I check device serial number (UDID)?” and follow the instructions that appear on the screen. 4. Click “Register”. 5. Within 1 to 3 days, you will receive an approval e-mail with a download link.
Volume 7, Issue 11 Consumer Electronics Newsletter How to Get Samsung’s SmartSVC App continued 8. Drag and drop the SmartSVC.mobileprovision file into iTunes under Apps in the Library. 9. Drag and drop the SmartSVC.ipa file into iTunes under Apps in the Library. 10. Synchronize the Apps with your device.
Volume 7, Issue 11 Consumer Electronics Newsletter How to Get Samsung’s SmartSVC App continued 11. Click "Apply" to complete the sync. For ANDROID: 1. Click the DOWNLOAD App for Android icon.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk How to Get Samsung’s SmartSVC App continued 2. Download the Barcode Scanner App to your Phone. A. In Play Store (the Android marketplace), type in “Barcode Scanner" in the Search field. B. Look for the barcode scanner developed by the Zxing team . C. Download and install the app. Note: Without this app, the barcode feature in the SMART service app will not work. 3. Download the Smart SVC App. A.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk Quick Tip: Apple Products Supported by Samsung HTS’s Michael Vigliotti Assistant Manager, Product Support There has been some confusion about which Apple products are supported by Samsung’s new 2012 Home Theater line up. Below are two quick reference lists showing what is compatible and what is not.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk 2011 TV Minimum Firmware Versions Required for Over the Network Firmware Upgrades Khaled Abuali and Paul Kim Assistant Managers, CE Product Support If the Genoa based TV you are servicing has firmware (F/W) older than the Over the Network (OTN) requirement listed in the table below, you cannot upgrade the TV’s F/W using Upgrade by Online.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk 2011 TV Minimum Firmware Versions Required for Over the Network Firmware Upgrades continued To upgrade a TV connected to the Internet using Upgrade by Online, follow these steps: 1. Select Menu > Support 2. Select Software Upgrade. 3.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk The Fastest Way to Switch Between Store Demo Mode and Home Mode Nicholas Webert Regional Technical Trainer If a customer buys an open box or floor model TV, sometimes the unit is left in Store Demo Mode. Store Demo Mode periodically displays the model’s features, and returns all the TV’s settings to their factory defaults every thirty minutes.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk GSPN Updates Jeff Brutman Senior Staff, Publications We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs: http://gspn3.samsungcsportal.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk 2012 RTC TV Training Samsung Training 2012 For 2012, Samsung introduces a new way of training. To help you with your demanding schedule, updated training on new 2012 TV products will be one day long. To be eligible to attend the one day training session, techs must have attended and successfully completed 2011 TV product training in one of our training centers. Samsung will still hold 3 day Basic classes quarterly.
Volume 7, Issue 11 Consumer Electronics Newsletter Samsung Tech Talk 2012 RTC TV Training continued Date City Comments December 7, 2012 Bensenville, IL FE/ASC 1 day Update Training (Session 4) December 18, 2012 Little Ferry, NJ FE/ASC 1 day Update Training (Session 1) December 19, 2012 Little Ferry, NJ FE/ASC 1 day Update Training (Session 2) December 20, 2012 Little Ferry, NJ FE/ASC 1 day Update Training (Session 3) December 21, 2012 Little Ferry, NJ FE/ASC 1 day Update Training (Sessi