Owner's Manual

FOR ALL SAMSUNG MONITOR ACCESSORIES:
THE CONTENT OF THIS WARRANTY FOR SAMSUNG PRODUCTS (AUSTRALIA ONLY)
(PROJECTORS, MONITORS, NETWORK MONITORS , HOSPITALITY TELEVISIONS , COM·
MERCIAL LARGE FORMAT DISPLAYS AND ACCESSORIES)
OVERRIDES THE WARRANTYTERMS AND CONDITIONS CONTAINED IN THE RELEVANT
USER MANUAL/ QUICK START GUIDE OF EACH SAMSUNG MONITOR ACCESSORY.
WARRANTY FOR MONITOR PRODUCTS (AUSTRALIA ONLY)
(MONITORS, NETWORK MONITORS,
HOSPITALITY TELEVISIONS, COMMERCIAL
LARGE FORMAT DISPLAYS AND ACCESORIES)
PART I GENERAL TERMS AND CONDITIONS
The Australian Competition and Consumer Act (2010) (including the Australian
Consumer Law) as well as other laws in Australia guarantee certain conditions,
warranties and undertakings , and give you other legal rights , in relation to the
quality and fitness for purpose of Samsung products sold in Australia .
In Australia, our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure . What
constitutes a major failure Is set out in the Australian Consumer Law .
Nothing In this Warranty purports to modify or exclude the conditions, warranties
and undertakings , and other legal rights, under the Australian Competition and
Consumer Act and other Australian laws . This Warranty gives you additional
protection for your Samsung product, and identifies a preferred approach to
resolving warranty claims which will be quickest and simplest for all parties ,
subject to the exclusions, terms and conditions below .
I. Coverage and Application
A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue Sydney Olympic
Park NSW 2127 ('Samsung") warrants that your Samsung product:
• is of acceptable quality;
• does not have a latent defect.
B. For the purpose of this Warranty, a "Samsung product" is a monitor, television or
display which:
was manufactured by or on behalf of Samsung; and
bears a trade mark owned or used by Samsung (generally 'SAMSUNG"); and
was sold by an Authorised Reseller or Distributor of Samsung ; and
was purchased in Australia,
but does not include any hardware or software which is packaged or sold
with a Samsung product unless that is itself a Samsung product. that item
is incorporated into the Samsung product or , in the case of software , pre -
loaded onto the Samsung product at the time of sale .
II. Warranty Period
A. The period during which this Warranty is in effect will depend upon the
Samsung product to which it relates. In all cases the commencement date
for the period Is the actual day of purchase, as reflected on the Authorised
Reseller's or Distributor's invoice/ receipt provided to you . The period during
which each Samsung product which is the subject of this Warranty is covered
by this Warranty is identified in Part II of this Warranty .
Ill. Warranty Claim
A. If you consider that the Samsung product which you have purchased is
not of acceptable quality, has a latent defect, or Is otherwise not compliant
with the conditions, warranties, undertakings , and legal rights given to you
under Australian Law (for example, it appears faulty, or does not work at all or
properly), you can make a claim under this Warranty .
B. Except where an International Product Warranty has been provided with your
Samsung product, warranty service will only be provided In the specific country
where the Samsung product was originally purchased. For example, if you
have purchased the Samsung product within Australia, warranty service will be
limited to Australia only .
C. If you purchased this product in Australia and wish to make a claim under this
Warranty, you should:
contact 1300 362 603 ;
visit the nearest Samsung Customer Service Plaza ; or
visit www.samsung.com / au .
PRODUCT ONLINE REGISTRATION
You can register your product online at www . samsung . com/au . While registration
is not necessary to make a claim under this Warranty , It may assist Samsung to
process any claim which you may make more quickly .
D. When you make any claim under this Warranty It is essential that you provide
a copy of your proof of purchase of the Samsung product, whether in person,
by email or by fax. A claim under this Warranty is not formally made unless
and until that proof of purchase is provided. This does not detract from your
statutory rights.
E. You will not be able to gain the benefit of this Warranty without mak i ng a claim .
A claim must be made within the Warranty Period. This Warranty does not cover
any defects not notified to Samsung within the Warranty Period .
F. If, following receipt of a claim under this Warranty, Samsung or its agent
determine that your claim in respect of a Samsung product is valid (having
regard to the terms of Part II of this Warranty) , and :
(a) if the goods can be repaired and the failure to comply with the warranty
is not a major failure or a failure of substantial character , Samsung or its
agent will ei ther repair the Samsung product or, if authorised by Samsung ,
pay you for the cost of a repair of the Samsung product, or replace the
Samsung product with the same or similar product or refund you the cost
of a replacement, in each case depending upon what is reasonable in the
circumstances and with regard to Samsung 's statutory obligations and at
no cost to you. Goods presented for repair may be replaced by refurbished
goods of the same type with equal or greater functionality rather than
being repaired . Refurbished parts may be used to repair the goods; or
(bl if the goods cannot be repaired or the failure to comply with the warranty is
a major failure or a failure of substantial character , you may reject the goods
or require Samsung to pay you compensation for any reduction in the value
of the goods below the price paid or payable by you for the goods .
The standard Samsung warranty periods are set out by product type in the tables
in Part II of th is Warranty , although each cla im is assessed on its own mer i ts
and you may have statutory rights outside of the Warranty Per i od . If Samsung
provides you with either a replacement or refund, you immediately transfer
ownership in the original Samsung product or part to Samsung . If Samsung
repairs the goods , you immediately transfer ownership in any residual parts to
Samsung . Any such resolution by Samsung of a claim under this Warranty by you
does not otherwise detract from any other statutory rights which you might have
in the circumstances, including your right to monetary compensation for a valid claim.
G. If, following receipt of a claim under this Warranty, Samsung or its agent
determine that your claim in respect of a Samsung product is invalid , Samsung
may charge you for any labour , parts or transport costs incurred by Samsung or
its agent in assessing your claim.
IV. Warranty Transferability
A. This Warranty is transferable to a subsequent owner of a Samsung product ,
In the event of the sale of that product. provided that Samsung is informed in
writing within a reasonable time of the sale of the subsequent owner's name
and contact details, such notice to be provided to Samsung at:
www . samsung.com / au
The notice should identify the name of the previous owner of the Samsung
product , place and date of purchase , model, make and serial number of the
product. The effective transfer of this Warranty does not otherwise alter the
terms of this Warranty in any way .
B. In cases of authorised product or part replacement of the original purchased
Samsung product , the replacement Samsung product will be subject to the
remainder of the ori ginal Warranty Period or three months , wh i chever Is the
greater . You may have statutory rights in respect of the replacement product or
part outside of this period.
V. Carry - In and On - Site repairs
A. If you wish to make a claim in relation to a Samsung product which you can
reasonably transport to the nearest Samsung Customer Service Plaza or to an
authorised repair service centre (as directed when you first make the claim
under this Warranty) , please bring, or send, that Samsung product to the nearest
Samsung Customer Service Plaza or authorised service centre for assessment,
the cost of which will be borne by Samsung if your claim is determined to
be valid pursuant to Part I of this Warranty . Such Samsung products do not
i nclude those products dealt with in sub-paragraph (B) . Whenever possible, the
product should be returned in its original carton and packing or alternatively in
packing suitable to prevent damage to the product . Samsung will not accept
responsibility for damage to the product during this transport caused by
unsuitable or i nadequate packing.
B. If you make a claim under th is Warranty in relation to a Samsung product of the
type referred to in sub-paragraph ( C), Samsung or its agent will send Authorised
Samsung Service Personnel to the place where that Samsung product is located
to assess the warranty claim and, if necessary repair , the product on - site , at
Samsung 's cost .
C. On-site service is available for the following Samsung products ;
, Hospitality televisions with a screen size of 33 Inches or greater ,
• commercial large format displays
• network monitors .
In addition , If you believe it is not reasonable for you to bring or send a Samsung
product that is not Included in the above list to a Samsung Customer Service
Plaza or an authorised repair service centre , Samsung will liaise with you to
determine the best way in which to inspect and , if necessary, repair the product
the subject of the claim under this Warranty
If this Samsung product is located in a place which is greater than SO kilometres
( by road) from the nearest Samsung Customer Service Plaza or authorised repair
service outlet, Samsung will lia i se with you to determine the best way in which
to inspect and , if necessary , repair the product the subject of the claim under
this Warranty .
D. With any on - site visit, while Samsung will make all efforts to fix the Samsung
product on -s ite, there may be instances when the product must be taken back
to a Samsung Customer Service Plaza or to an authorised repair service centre
for further testing. In these circumstances , you agree to let any designated
Authorised Samsung Service Per5onnel pick up and take the product for further