Installation Guide
Maintenance
Maintenance
English44
Smart Care
The Smart Care function helps you diagnose and troubleshoot your washer if it has a
problem. To enable this function, you must rst download the Samsung Smart Washer app
from the Play Store or the Apple Store, and install it on a mobile device that has a camera.
The Smart Washer Smart Care function has been optimized for: Galaxy and iPhone series
devices. (It is not supported by some models.)
As the washer operates, it runs it’s self-diagnosis function in the background. If it senses a
problem, it displays an information code on the display which you can scan using the apps
Smart Care function. The Smart Care function will then display detailed information about
the code.
1. To enable the Smart Care function.
- Press and hold Sound on the washer for 3 seconds to enter the Smart Care mode.
(only for WF45M5500A* model)
- Press Smart Care button to enter the Smart Care mode. (only for WF45M5100A*
model)
2. Run the Samsung Smart Washer app on your mobile device, and tap Smart Care.
3. Hold the mobile device so that the mobile device and the washer’s display panel face
each other. The app will recognize the information code automatically.
4. When the information code is recognized correctly, the app provides detailed
information about the symptom and recommends further action.
NOTE
• The function name, Smart Care, may differ depending on your language.
• If the washer display is reecting light, the app may fail to recognize the information
code.
• If the app fails to recognize the Smart Care code a number of times consecutively,
enter the information code manually onto the app screen.
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