Service manual

Troubleshooting
5-1
5. Troubleshooting
In this chapter, it was mentioned about the functions for maintaining the product, how to find the causes of the
inferiority, and troubleshooting method.
5-1 Preventative Maintenance
The cycle period outlined below is a general guideline for maintenance.
The example list is for an average usage of 50 transmitted and received documents per day.
Environmental conditions and actual use will vary these factors.
The cycle period given below is for reference only.
5-2 Error Messages
COMPONENT REPLACEMENT CYCLE
ADF Rubber 50,000 Pages
ADF Roller 50,000 Pages
Pick-up Roller 50,000 Pages
Transfer Roller 50,000 Pages
Fuser 50,000 Pages
Toner Cartridge 6,000 Pages
Drum Cartridge 15,000 Pages
ERROR MESSAGE DESCRIPTION SOLUTION
[BYPASS JAM] When the machine detected the non-feeding from
BYPASS Tray.
Open the side Cover and clear the jam.
COMM. ERROR A problem with the facsimile communications has
occurred.
Try again.
DOCUMENT JAM Loaded document has Jammed in the feeder
When Document Jam aeeurred at ADF module
Clear the document Jam.
[DOOR OPEN ] The side cover is not securely latched. Clear the cover until it clicks in place.
DRUM WARNING When the machine has encountered the drum
life,14000 print pages.
Use little more change if “REPLACE
DRUM” is marked in LCD window.
[DUPLEX JAM]
OPEN/CLOSE DOOR
When the machine detected the duplex jam in the
middle of machine.
Clear the jam.
GROUP NOT AVAILABLE You have tried to select a group location where
only a single location number can be used, such
as when adding locations for a multi-dial opera-
tion.
Try again, check location for group.
HEATING ERROR During operation, Temperatare does not go up. Check thermister contact point & Heating
Lamp.
LINE ERROR Your unit cannot connect with the remote
machine, or has lost contact because of a prob-
lem on the phone line. When the mechine has a
problem in cause of fax data reception step
Try again. If failure persists, wait an
hour or so for the line to clear then try
again.