Vacuum cleaner User manual VS28C97****/VS25C97**** • • Untitled-4 1 Before operating this unit, please read the instructions carefully.
Contents Safety information 3 Contents Important safety symbols State of California Proposition 65 Warning General Vacuum cleaner Maintenance Clean Station Battery 3 3 4 5 7 8 10 Preparation 12 Accessories Parts overview 12 13 2 Untitled-4 2 Operation 14 Installing the Clean Station Using the Clean Station Charging the battery Inserting the battery Ejecting the battery Charging the additional battery How to use the batteries optimally Using the buttons and display Using the Accessory Cradle Usi
Safety information • Before operating the appliance, please read this manual thoroughly and retain it for your reference. • Because the following operating instructions cover various models, the characteristics of your vacuum cleaner may differ slightly from those described in this manual. Important safety symbols Safety information WARNING Indicates that a danger of death or serious injury exists. CAUTION Indicates that a risk of personal injury or material damage exists.
Safety information General Failure to meet these requirements could cause damage to the internal parts of the vacuum and void your warranty. Safety information • Read all instructions carefully. Before plug the station in, make sure that the voltage of your electricity supply is the same as that indicated on the rating plate at the bottom of the station.
Vacuum cleaner English Untitled-4 5 2023-09-13 Safety information • When assembling the vacuum, be careful not to catch your fingers or hands in the movement fold of the handle. • Do not use the vacuum cleaner on a wet rug or floor. • Do not use the product at the following places; –– In a place where a burning candle or a desk lamp is placed on the floor. –– In a place where heaters are turned on or unextinguished embers exist in an unattended fireplace or an ashtray etc.
Safety information Safety information • When using the vacuum cleaner, be careful not to hurt yourself on the moving or spinning parts. –– Keep your body parts (Hair, hands, etc.) from the spin brush or the spin disk. • When cleaning the wall or ceiling, you should use both hands. –– If you clean with one hand, you can damage your wrist or drop the vacuum and cause an injury or damage the vacuum.
• Do not use Pet Tool + in a small area for a long time and do not let Pet Tool + keep spinning in one place. –– Damage may occur if used on sensitive materials • Do not use Combination Tool on hard materials such as leather or wood while bristles are not extended. Safety information Maintenance • While using or after using the vacuum cleaner, you should lay the vacuum cleaner down or place it on the Clean Station to store. –– The product may fall and an injury and severe product damage occur.
Safety information Washable Parts Dustbin, Washable Micro Filter, Fine Dust Filter, Spinning Cyclone Filter, dry cloth Non-washable parts Premotor Filter and Fine Dust Filter of the Clean Station Acceptable detergent Neutral Dish washing detergent Alkaline Lox, mold cleaner, etc. Acid Paraffin oil, an emulsifier, etc. Industrial cleaners NV-I, PB-I, Opti, alcohol, acetone, benzene, thinner, etc. Air freshener Jet spray air fresheners (coffee flavor, herb, etc.
English Untitled-4 9 2023-09-13 Safety information • If there is dust, water, etc. on a pin or contact point of the power plug pin, wipe them carefully. –– Abnormal operation or electric shock may occur. • Do not use a damaged power plug, power cord, or loose power outlet. –– Electric shock or fire may occur. • Unplug the Clean Station from the outlet before servicing.
Safety information Safety information • Do not attempt to open the Clean Station. Repairs should be only carried out by a qualified Samsung service center. • Injury or product malfunction from incorrect installation of the Clean Station may not be compensated. • Do not bend the power cord with excessive force or put heavy objects on the power cord. –– Electric shock or fire may occur.
English Untitled-4 11 2023-09-13 Safety information • Leaks from battery cells can occur under extreme usage or temperature conditions. If the liquid gets on your skin, wash the affected area quickly with water. If the liquid gets into your eyes, flush them immediately with clean water for a minimum of 10 minutes. Seek medical attention. • When attaching the battery to the vacuum cleaner, insert it until you hear a click. This assures that the battery is firmly attached.
Preparation Accessories The accessories with the ' * ' mark may differ depending on the models.
Parts overview 10 01 11 05 02 06 17 18 21 13 07 03 19 12 22 20 14 04 08 23 09 15 16 24 Preparation 01 Power ( ) button 02 Suction power control buttons 03 Washable Micro Filter 04 Spinning Cyclone Filter 05 Display 06 Dustbin release button 07 Fine Dust Filter 08 Dustbin 09 Adjustable pipe 10 Handle 11 Battery level indicator 12 Battery release button 13 Pipe release button 14 Pipe length adjustment button 15 Brush release button 16 Dustbin Lid Release button 17 Dustbin joint 18 Clean Sta
Operation For detailed information, please refer to the QR code. Installing the Clean Station • Run the power cord of the Clean Station along the round groove at the bottom. -- Make sure the power cord is correctly placed so that the Clean Station stands without tilting. • Before plugging in the Clean Station, arrange the power cord neatly. • When plugging in the Clean Station, the START/STOP button turns blue for 5 seconds and goes off.
NOTE Auto dustbin lid closer • If clumps of dust, hair, threads, etc. wound around the Spinning Cyclone Filter in the dustbin, the Spinning Cyclone Filter may not spin and therefore dustbin may not be emptied completely. In this case, repeatedly press the START/STOP button on the Clean Station until the dustbin is completely empty. -- Clean the dustbin if you find any foreign matters after emptying it. (Refer to the 'Dustbin/Washable Micro Filter' section.
Operation • If the Auto Empty function is enabled, the Auto Empty LED indicator turns white. -- Press the Auto Empty button to enable and disable the function. • For optimal performance, we recommend enabling the Auto Empty function. -- The Auto Empty function can affect the performance of the Spinning Cyclone Filter and the self-diagnosis. NOTE Operation • After emptying the dustbin, the self-diagnosis process starts for optimal performance.
Setting and canceling the network connection • Refer to the ‘SmartThings app’ section for network connection settings. To cancel the network connection after entering the AP mode, press and hold the Auto Empty button for 5 seconds. Resetting the network connection • If the network connection continues to fail, press and hold the Auto Empty button for 5 seconds to enter AP mode. Then, press and hold the Auto Empty button for at least 10 seconds to reset the network connection settings.
Operation Charging the battery • When the battery level indicator turns red or the ‘Low battery’ message appears on the display, charge the battery. • You cannot use the vacuum cleaner while charging. • Make sure the back of the battery is correctly placed onto the vacuum charging part. • Check that the battery level indicator is displayed while charging.
Charging the additional battery Battery level indicator Charge the additional battery on the battery cradle. • Firmly push the battery onto the battery cradle. • Battery level indicator turns on and changes color to red, orange, and yellow as the battery charges. The battery level indicator will turn green when the battery is fully charged.
Operation Using the buttons and display 01 Display 89 8: 8; -- Displays the current mode (‘MIN, AI, MID, MAX, JET, or WET’) or the alert message. 02 Power ( ) -- Press this button to turn on or off the vacuum cleaner. -- When you turn on the power, the vacuum cleaner starts in the ‘MID’ mode. -- If you assemble the Spray Spinning Sweeper, the vacuum cleaner starts in the ‘WET’ mode. -- If you assemble the Active Dual Brush or Slim LED Brush+, the vacuum cleaner starts in the ‘AI’ mode.
Alert messages and what to do The vacuum cleaner displays alert messages for user to inspect certain parts or clean certain parts such as a filter. Also, its self-diagnosis feature provides a guide that helps you maintain its best performance. Message What to do Object stuck in brush/tool Check if the foreign matters are stuck in the brush or tool. Check if clogged Check if the brush, pipe, Washable Micro Filter or Fine Dust Filter is clogged with foreign matter.
Operation Using the Accessory Cradle ‘Click’ ‘Click’ 9 or < : : 9 ; ; or < < Operation [Accessory Cradle] 22 Untitled-4 22 • To detach the accessories, press the release button on the back of each accessory. • Dust that remains in the accessory may fall when you detach it from the vacuum cleaner. When you finish using the vacuum cleaner, shorten the Telescopic Pipe and operate the vacuum cleaner in the 'MAX' mode for more than 10 seconds.
Using the accessories Detaching the accessories • To detach the accessories, press the release button on the back of each accessory. • Before detaching the accessories, operate the vacuum cleaner in the 'MAX' mode for 10 seconds to prevent any foreign matter remains inside the accessory. Combination Tool Use to remove dust from curtains, furniture, sofas, etc. ‘Click’ 1 2 Operation Extension Crevice Tool Use to remove dust in grooves of window frames, narrow gaps, corners, etc.
Operation Spray Spinning Sweeper Reusable wet pad Spin disk Using the reusable wet pad • When attaching the wet pad, make sure the pad is in the center of the spin disk. Velcro Disposable wet pad Attachable pad Using the disposable wet pad • Attach the disposable wet pad to the front side (Velcro side) of the attachable pad on the spin disk. -- If you use the disposable wet pad without the attachable pad, cleaning performance can be degraded.
Maintenance Cleaning the Clean Station Replacing the dust bag If the START/STOP button on the Clean Station turns red, check if the dust bag is full. If the dust bag is not full, check if the vacuum cleaner’s dustbin, pipe, or brush is clogged. 1 2 3 4 5 6 • You must dispose of the used dust bag in the trash. (Not re-usable) • During periods of high temperature and humidity, it is recommended to replace the dust bag every one to two months.
Maintenance Cleaning the vacuum cleaner For detailed information, please refer to the QR code. Dustbin/Washable Micro Filter 1 2 3 4 5 6 24H 7 8 9 9 Maintenance ‘Click’ : ‘Click’ CAUTION • Do not unscrew the screw (A) and never get it to loosen. • After cleaning the dustbin and Washable Micro Filter with water, dry them completely in the shade for more than 24 hours before use. -- When heat is applied, part deformation may occur.
Fine Dust Filter Make sure to turn off the product before cleaning the filter. 1 2 : 3 4 ; : 9 9 24H Rubber cover 5 6 ; : 7 9 9 : • Disassemble the Fine Dust Filter and remove the dust. Then, reassemble the Fine Dust Filter. • Turn the Fine Dust Filter toward the unlock icon to disassemble it and toward the lock icon to reassemble it. NOTE • Tools required for assembling and disassembling: Flat-head screwdriver.
Maintenance Active Dual Brush 1 2 3 4 ‘Click’ 5 6 7 8 1 2 If the foreign matter is not removed, use scissors to remove it. CAUTION • If a cloth or other foreign matter gets tangled with the spin brush, the spin brush will stop working to protect the brush motor. After cleaning the brush, turn the power off and then on again. • If the brush does not work after cleaning, turn the power off and then on again.
Slim LED Brush+ 1 2 : 3 : ; 9 4 9 5 ‘Click’ CAUTION • Do not clean the brush with water. • When foreign matter remains on the brush, remove it with a wet tissue or a dry cloth. NOTE • If the spin brush does not work after cleaning the Slim LED Brush+, the overheating prevention device of the motor may have been enabled. Wait 30 minutes or more to cool the motor before operating it again.
Maintenance Slim LED Brush+ roller wheels Use a small screwdriver to disassemble the front and rear roller wheels. Rear roller wheel Front roller wheel NOTE Tools required for disassembly. Flat head screwdriver (3 mm or less in width), Phillips screwdriver, prying tool. CAUTION • For your safety, wear gloves before disassembling. • You may damage the product if you use tools that are wider or thicker than the gaps allowed for disassembly.
Rear roller wheel 1 2 3 Release lever 5 4 6 ‘Click’ Release lever • Lift the release lever to detach the rear roller wheel. • Detach the rear roller wheel and remove the tangled foreign matter. Then, reassemble the wheel. • Insert the rear roller wheel into its place, and then press the release lever until you hear a click. CAUTION Be careful not to damage the release lever with a screwdriver.
Maintenance Spray Spinning Sweeper NOTE If the spin disk does not work after cleaning the Spray Spinning Sweeper, the overheating prevention device of the motor may have been enabled. Wait 30 minutes or more to cool the motor and operate again. Pet Tool + Cut the tangled hair or fur with scissors, and then use a vacuum cleaner to suck up the pieces. 1 2 Extension Crevice Tool / Telescopic Pipe Insert a long thin stick and rotate several times to clean the Extension Crevice Tool or the Telescopic Pipe.
Appendix SmartThings app The SmartThings app is only compatible with models that have a Wi-Fi function. If you do not have a Wi-Fi router, you cannot use the SmartThings app. STEP 1 Setting up the wireless router • Please refer to your wireless router’s user manual for how to set it. • This vacuum cleaner supports only 2.4 GHz Wi-Fi. • This vacuum cleaner supports IEEE 802.11b/g/n and Soft-AP. - IEEE 802.11n is recommended. • This vacuum cleaner supports only DHCP (Dynamic Host Configuration Protocol).
Appendix • If you have inquiries regarding the items mentioned above, please contact us at st.service@samsung.com. 7. When the product registration is complete, the Stick vacuum device card is added. STEP 3 Setting up a Samsung account • When the vacuum cleaner cannot be registered to the SmartThings app • You must sign in to a Samsung account before using the SmartThings app. • To set up a Samsung account, you can follow the directions provided by the SmartThings app.
Software Update • When the Clean Station is connected to Wi-Fi, it communicates with the server to check for software updates. If a new version of the software is available, it will be automatically downloaded and updated. • Software update is in progress if the START/STOP button’s LED is solid white and pressing the button does not start emptying the dustbin. Please wait until rebooting is complete. The LED will turn off when the software update is complete.
Appendix Functions Explanation HomeCare Manager You can check and manage the usage history, filter status etc., and run self-diagnosis. SmartThings Energy You can check the energy consumption of your vacuum cleaner. Other services You can set the time that takes for emptying the vacuum cleaner’s dustbin. Dustbin emptying duration (Default: Normal) • Short (8-10 seconds), Normal (12-14 seconds), Long (20-22 seconds) ※ If there is a lot of dirt (hair / lint), increase the emptying duration.
Notes and cautions Installation CAUTION • Do not install the product near water, in an area with excessive moisture, or near window, etc. • Do not place the Clean Station in a place where people pass by frequently, in entrance way or narrow passage. –– People may trip over it and be injured, or product damage may occur. • If the Clean Station is installed incorrectly, it may fall over, which could cause an injury and severe product damage.
Appendix Battery usage NOTE • If the product does not work after you charge the battery, replace the battery. If it still does not work with the new battery, contact a Samsung service center. • Spare batteries and the Accessory Cradle chargers need to be purchased separately. CAUTION Appendix • Do not disassemble the battery or the Clean Station. • Do not apply heat to the battery and do not put the battery in a fire. • Removing the battery during operation may cause product malfunction.
Operation NOTE English Untitled-4 39 2023-09-13 Appendix • Please charge the battery before using a newly purchased battery for the first time or if you have not used the battery for a long time. • When the battery level is low, recharge it. If the level of the battery remains low for a long period of time, it can cause the performance of the battery to degrade. • Before using the Spray Spinning Sweeper, detach the wet pad and put some water on it, then reattach it to the spin disk.
Appendix • When the dust bag in the Clean Station is filled with dust, the Clean Station may stop due to the overheating prevention device of the motor. Replace the dust bag and then use the Clean Station. • If there is a larva in the suctioned dust, it can multiply in the dust bag. Clean the Clean Station with a wet tissue and replace the dust bag. • Do not push the Clean Station so it falls over. –– Personal injury, product and floor damage may occur.
• Do not step heavily on the upper part of the Spray Spinning Sweeper while using it. –– Product damage or floor damage may occur. • When cleaning, be careful that the side of the brush does not bump into a molding part, a wall, furniture, etc. and cause staining. –– For a slight stain, remove it with a wet tissue or a cleaner. • Do not use water to clean the product when in use. • You should use the product in dry places and do not use the product in wet places or on water.
Appendix Maintenance NOTE • If the inner part of the Spray Spinning Sweeper is clogged with large foreign matter, spinning speed decreases or the spin disk stops. CAUTION • Do not push the vacuum cleaner while it is stored in the Clean Station. –– Personal injury, product and floor damage may occur. • Do not clean the brush of the vacuum cleaner with water. Cleaning it with water can cause deformation of parts or malfunction.
Troubleshooting Before calling for service, review the problems and solutions below. Note that you will be charged for any service calls in which no defects were found. Problem The vacuum cleaner does not work. The spin brush (or spin disk) of an accessory is not moving. Solutions • Check the battery level and charge the battery. • Check whether the product is turned off, and then press the Power button to turn it on. • Make sure the battery is properly inserted into the vacuum cleaner.
Appendix Problem Solutions The vacuum cleaner cannot be charged. • Make sure the vacuum cleaner is properly placed on the Clean Station. • Make sure the Clean Station is properly plugged in. • Confirm that the voltage provided to the Clean Station matches the requirements of the Clean Station. • Check that the vacuum cleaner is turned on, and then check that the LED of the battery level indicator is turned on. • Check if foreign matter (dust) is on the charging terminal.
Problem The vacuum cleaner stops operation during cleaning. Solutions • As this product has the overheating prevention device of the motor, the product will stop operation temporarily for the following conditions. After correcting the cause of the problem, turn the product on again. (This case may differ depending on the ambient temperature.) -- When the vacuum cleaner operates with a full dustbin. -- When the vacuum cleaner operates with a brush, pipe, or tool clogged.
Appendix Problem Solutions Appendix While registering for the product, I get a message that registration has failed. • Try the product registration procedure again by referring to the pop-up messages. • Try the product registration procedure again by referring to the ‘SmartThings app’ section in the user manual. • Refer to the instructions in the ‘SmartThings app’ section of the user manual to resolve the product registration problem.
Product specification Charging and cleaning time may differ depending on the type of brush and the conditions of use. Model VS28C97**** Series VS25C97**** Series Power consumption 730 W (with VCA-SBTC97 battery) 660 W (with VCA-SBTC97S battery) Battery specification (VCA-SBTC97) Li-ion 25.2 V, 3970 mAh, 7 cell Battery specification (VCA-SBTC97S) Li-ion 25.2 V, 2200 mAh, 7 cell Weight (Vacuum cleaner) Dimensions (Vacuum cleaner) Charging time With battery VCA-SBTC97 3.
Appendix NOTE Cleaning time stated in the above table is based on a test using one battery. Cleaning time doubles when you use two batteries consecutively.
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